64
NPS
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Granum
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About Granum's Brand
Granum is the leading software company devoted to serving landscapers and arborists across North America, providing intuitive, industry-specific solutions designed to help them improve and grow their businesses while impressing their customers. Granum brings together three of the most trusted software names in the industry — LMN, SingleOps, and Greenius — into one powerful software ecosystem. More than just a software company, Granum works alongside its clients to implement systems for estimating, scheduling, crew training, invoicing, and payments, blending technology with hands-on onboarding and human support. The company's mission is to help industry professionals unlock their potential and achieve their most important goals, all united by the belief that its clients’ success is not just a milestone, but a shared mission. Among its major competitors, Granum is ranked in 1st place for NPS while FieldEdge is 2nd, and Jobber is 3rd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
3.5/5
Customer Service
Granum Ranking
- #1 / 4 of its competitors
Granum NPS
Granum's Net Promoter Score (NPS) is a 64 with 76% Promoters, 12% Passives, and 12% Detractors. Net Promoter Score tracks whether Granum's customers would recommend using the product based on a scale of -100 to 100.
Granum Overall NPS
| 76% | Promoters |
|---|---|
| 12% | Passives |
| 12% | Detractors |
Granum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 74 | Aug 2020 | 74 |
Feb 2026 63 | Feb 2026 | 63 |
May 2026 64 | May 2026 | 64 |
How Other Brands Compare
Granum is ranked first for NPS among its competitors. FieldEdge and Jobber come in second and third, with ServiceTitan Inc. coming in at #4.
Granum |  ServiceTitan Inc. |  FieldEdge |  Jobber | |
| Global Ranking | #- | #903 | #- | #- |
| NPS | 64 | 34 | 63 | 55 |
| Valuation Updated every 24 hours for public companies | - | $1.65B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Granum NPS vs. Competitors
Compared to its competitors, Granum's NPS is rated right above FieldEdge.
| COMPANY | NPS Score | |
|---|---|---|
| Granum | 64 |
| FieldEdge | 63 |
| Jobber | 55 |
| ServiceTitan Inc. | 34 |
| WorkWave | 16 |
Granum Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Granum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Granum Customer Loyalty vs. Competitors
Compared to its competitors, Granum's Customer Loyalty score is rated right above WorkWave, and is preceded by ServiceTitan Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jobber | 75% |
| ServiceTitan Inc. | 71% |
| Granum | 10% |
| WorkWave | 10% |
| FieldEdge | N/A |
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Granum Product Quality
4/5
Granum has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Granum Product Information
Granum serves markets in the United States and Canada. Granum supports Web devices and offers products for small and medium sized businesses.
Granum’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.granum.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Lawn Care Software
Landscape Software
Forestry Software
Arborist Software
Granum Product Quality vs. Competitors
Compared to its competitors, Granum's Product Quality score is rated right above FieldEdge, and is preceded by Jobber.
| COMPANY | Product Quality Score | |
|---|---|---|
| Jobber | 4.5/5 |
| Granum | 4/5 |
| FieldEdge | 4/5 |
| ServiceTitan Inc. | 3.7/5 |
| WorkWave | 3.6/5 |
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Granum Pricing
Granum ROI & Value For Money
4.2/5
Granum has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Granum Pricing Plans
Granum has a pricing structure that accommodates small and medium businesses. Starting from $200/month, Granum uses a subscription model. For the users that are not ready to commit yet, Granum also offers a free trial.
Who Uses Granum?
Small Businesses
Medium Businesses
Granum Pricing vs. Competitors
Compared to its competitors, Granum's ROI score is rated right above FieldEdge, and is preceded by Jobber.
| COMPANY | Pricing Score | |
|---|---|---|
| Jobber | 4.4/5 |
| Granum | 4.2/5 |
| FieldEdge | 4.1/5 |
| ServiceTitan Inc. | 3.5/5 |
| WorkWave | 3.3/5 |
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Granum Customer Satisfaction (CSAT)
Granum Customer Satisfaction (CSAT) Score
50 / 100
Granum has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Granum Customer Satisfaction vs. Competitors
Compared to its competitors, Granum's Customer Satisfaction score is rated right above WorkWave, and is preceded by ServiceTitan Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jobber | 92% |
| ServiceTitan Inc. | 58% |
| Granum | 50% |
| WorkWave | 33% |
| FieldEdge | 0% |
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Granum Customer Service
3.5/5
Granum has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Granum's Customer Service
Address
309 East Paces Ferry Rd NE Suite 400, Atlanta, GA 30305
Website
https://www.granum.com
Phone Number
888-309-2227
Granum's Social Links
Granum Customer Service vs. Competitors
Compared to its competitors, Granum's Customer Service score is rated right above ServiceTitan Inc., and is preceded by Jobber.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jobber | 4.2/5 |
| Granum | 3.5/5 |
| ServiceTitan Inc. | 3.4/5 |
| WorkWave | 2.7/5 |
| FieldEdge | N/A |
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Granum as an Employer
4.7/5
Granum has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Granum scored a 64 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Granum would recommend the brand to a friend. ENPS measures how likely Granum employees would recommend working at Granum to a friend.
Net Promoter Score
64
NPS Score
| 76% | Promoters |
|---|---|
| 12% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 82% | Promoters |
|---|---|
| 11% | Passive |
| 7% | Detractors |
