100
NPS
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GRID
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About GRID's Brand
Grid is bridging the gap between consuming media and collecting it. Among its major competitors, GRID is ranked in 1st place for NPS while B12 is 2nd, and Who What Wear is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
GRID Ranking
- #1 / 4 of its competitors
GRID NPS
GRID's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether GRID's customers would recommend using the product based on a scale of -100 to 100.
GRID Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
GRID NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
How Other Brands Compare
GRID is ranked first for NPS among its competitors. B12 and Who What Wear come in second and third, with Strikingly coming in at #4.
GRID |  Who What Wear |  Strikingly |  B12 | |
| Global Ranking | #- | #759 | #- | #- |
| NPS | 100 | 58 | -14 | 60 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $50.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GRID NPS vs. Competitors
Compared to its competitors, GRID's NPS is rated right above B12.
| COMPANY | NPS Score | |
|---|---|---|
| GRID | 100 |
| B12 | 60 |
| Who What Wear | 58 |
 | Weebly | 11 |
 | Original | N/A |
| Strikingly | -14 |
GRID Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GRID users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GRID Customer Loyalty vs. Competitors
Compared to its competitors, GRID's Customer Loyalty score is rated right above Who What Wear.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GRID | 100% |
| Who What Wear | 78% |
| Weebly | 75% |
| Strikingly | 54% |
| B12 | N/A |
| Original | N/A |
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GRID Product Quality
5/5
GRID has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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GRID Product Information
GRID’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://grid.gs/
- Company Size
- 1-10 Employees
Industry
Tech
Content
GRID Product Quality vs. Competitors
Compared to its competitors, GRID's Product Quality score is rated right above Who What Wear.
| COMPANY | Product Quality Score | |
|---|---|---|
| GRID | 5/5 |
| Who What Wear | 4.6/5 |
| B12 | 3.9/5 |
| Weebly | 3.6/5 |
| Strikingly | 2.9/5 |
| Original | N/A |
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GRID Pricing
GRID ROI & Value For Money
4.5/5
GRID has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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GRID Pricing vs. Competitors
Compared to its competitors, GRID's ROI score is rated right above Who What Wear.
| COMPANY | Pricing Score | |
|---|---|---|
| GRID | 4.5/5 |
| Who What Wear | 4.3/5 |
| B12 | 3.8/5 |
| Weebly | 3.6/5 |
| Strikingly | 3.2/5 |
| Original | N/A |
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GRID Customer Service
4.5/5
GRID has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About GRID's Customer Service
Address
San Francisco, CA
Website
http://grid.gs/
GRID Customer Service vs. Competitors
Compared to its competitors, GRID's Customer Service score is rated right above Who What Wear.
| COMPANY | Customer Service Score | |
|---|---|---|
| GRID | 4.5/5 |
| Who What Wear | 4.4/5 |
| B12 | 3.7/5 |
| Strikingly | 3.2/5 |
| Weebly | 2.4/5 |
| Original | N/A |
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GRID as an Employer
4.2/5
GRID has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
GRID scored a 100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of GRID would recommend the brand to a friend. ENPS measures how likely GRID employees would recommend working at GRID to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
