70
NPS
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Groove.co
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About Groove.co's Brand
Groove, a Clari company, a market-leading sales engagement platform that enables sales leaders to execute their strategy in a smart, adaptive way. With Groove, revenue leaders can use automation to do more with less, driving greater efficiency and effectiveness across the customer lifecycle. Groove enables more than 75,000 users at ADP, Google, Uber, iHeartMedia, Capital One, and other large enterprises to be more efficient and effective. Groove has ranked #1 in enterprise customer satisfaction on G2 for four consecutive years and has been named one of the Inc. 5000 fastest-growing privately held companies in the U.S. since 2020. To learn more, visit https://groove.co. Among its major competitors, Groove.co is ranked in 1st place for NPS while Mixmax is 2nd, and Yesware is 3rd.
Brand at a Glance
90%
Customer Loyalty
4.6/5
Product Quality
4.5/5
Pricing
4.4/5
Customer Service
Groove.co Ranking
- #1 / 4 of its competitors
Groove.co NPS
Groove.co's Net Promoter Score (NPS) is a 70 with 80% Promoters, 10% Passives, and 10% Detractors. Net Promoter Score tracks whether Groove.co's customers would recommend using the product based on a scale of -100 to 100.
Groove.co Overall NPS
| 80% | Promoters |
|---|---|
| 10% | Passives |
| 10% | Detractors |
Groove.co NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 75 | Aug 2020 | 75 |
Oct 2021 76 | Oct 2021 | 76 |
Nov 2021 78 | Nov 2021 | 78 |
Feb 2022 79 | Feb 2022 | 79 |
Jun 2022 79 | Jun 2022 | 79 |
Jul 2022 81 | Jul 2022 | 81 |
Oct 2022 75 | Oct 2022 | 75 |
Mar 2023 76 | Mar 2023 | 76 |
May 2023 75 | May 2023 | 75 |
Feb 2024 70 | Feb 2024 | 70 |
How Other Brands Compare
Groove.co is ranked first for NPS among its competitors. Yesware and Outreach come in second and third, with Salesloft coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Groove.co NPS by Gender
Groove.co's NPS was rated 80 by Female customers on Comparably.
Female
80
Groove.co's NPS was rated 80 by Female customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Male
N/A
Groove.co's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Groove.co NPS by Usage
Groove.co's NPS was rated the highest by customers who have used Groove.co's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 89 | 1 to 2 Years | 89 |
2 to 5 Years 82 | 2 to 5 Years | 82 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Groove.co Customer Reviews
Out of the 2 Groove.co customer reviews 2 were positive and 0 were constructive. Groove.co customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Groove.co Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Groove.co users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Groove.co Customer Loyalty Score by Gender
Groove.co's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Groove.co Customer Loyalty Score by Industry
Groove.co's Customer Loyalty score was rated 100% by Tech industry customers.
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Groove.co Customer Loyalty vs. Competitors
Compared to its competitors, Groove.co's Customer Loyalty score is rated right above Salesloft.
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Groove.co Product Quality
4.6/5
Groove.co has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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Groove.co Product Information
Groove.co serves markets in the United States. Groove.co supports Web devices and offers products for small, medium, and large sized businesses.
Groove.co’s product quality score is a 4.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Groove.co's product the highest.
- Website
- https://www.groove.co/
- Company Size
- 51-200 Employees
Industry
Tech
Languages Supported
English
Product Type
Email Marketing Software
Sales Management Software
Sales Force Automation Software
Sales Enablement Software
Inside Sales Software
Quick Insights into Groove.co Product Quality
Groove.co's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Groove.co's products/services for Less than 1 Year.
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Ranked Groove.co Product Quality the Highest
Ranked Groove.co Product Quality the Lowest
Groove.co Product Quality Score by Gender
Groove.co's Product Quality score was rated 4.8 by Female customers on Comparably.
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Female
4.8/5
Male
N/A
Groove.co Product Quality Score by Usage
Groove.co's Product Quality score was rated 4.8 stars by customers who have used Groove.co's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Groove.co Product Quality Score by Industry
Groove.co's Product Quality score was rated 5 stars by Tech industry customers.
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Groove.co Product Quality vs. Competitors
Compared to its competitors, Groove.co's Product Quality score is rated right above Mixmax.
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Groove.co Pricing
Groove.co ROI & Value For Money
4.5/5
Groove.co has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Groove.co Pricing Plans
Groove.co has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Groove.co?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Groove.co ROI
Groove.co's ROI score was rated highest by customers from the Tech industry.
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Ranked Groove.co ROI the Highest
Groove.co ROI Score by Gender
Groove.co's ROI score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Groove.co ROI Score by Industry
Groove.co's ROI score was rated 4.7 stars by Tech industry customers.
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Groove.co Pricing vs. Competitors
Compared to its competitors, Groove.co's ROI score is rated right above Mixmax.
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Groove.co Customer Satisfaction (CSAT)
Groove.co Customer Satisfaction (CSAT) Score
78 / 100
Groove.co has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Groove.co Customer Satisfaction
Groove.co's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Groove.co Customer Satisfaction the Highest
Groove.co Customer Satisfaction Score by Gender
Groove.co's Customer Satisfaction score was rated 80 by Female customers on Comparably.
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80 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Groove.co Customer Satisfaction Score by Industry
Groove.co's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Groove.co Customer Satisfaction vs. Competitors
Compared to its competitors, Groove.co's Customer Satisfaction score is rated right above Salesloft.
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Groove.co Customer Service
4.4/5
Groove.co has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Groove.co's Customer Service
Address
660 4th St, San Francisco, CA 94107
Website
https://www.groove.co/
Phone Number
650-999-0200
Groove.co's Social Links
Quick Insights into Groove.co Customer Service
Groove.co's Customer Service score was rated highest by Female customers.
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Ranked Groove.co Customer Service the Highest
Groove.co Customer Service Score by Gender
Groove.co's Customer Service score was rated 4.7 by Female customers on Comparably.
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Female
4.7/5
Male
N/A
Groove.co Customer Service Score by Industry
Groove.co's Customer Service score was rated 4.7 stars by Tech industry customers.
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Groove.co Customer Service vs. Competitors
Compared to its competitors, Groove.co's Customer Service score is rated right above Mixmax.
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Groove.co as an Employer
4.9/5
Groove.co has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Groove.co scored a 70 for Net Promoter Score and a 90 for Employee Net Promoter Score. NPS gauges how likely a customer of Groove.co would recommend the brand to a friend. ENPS measures how likely Groove.co employees would recommend working at Groove.co to a friend.
Net Promoter Score
70
NPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
90
eNPS Score
| 93% | Promoters |
|---|---|
| 4% | Passive |
| 3% | Detractors |
