-18
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
H&R Block
Marketing or Exec? Claim Your Free Account
About H&R Block's Brand
H&R Block provides tax preparation and related services. Among its major competitors, H&R Block is ranked in 6th place for NPS while Blucora is 1st, and Xero Inc is 2nd. Overall, H&R Block has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $4.04B
Brand at a Glance
75%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
H&R Block CMO
H&R Block Ranking
- #4 / 4 of its competitors
H&R Block NPS
H&R Block's Net Promoter Score (NPS) is a -18 with 35% Promoters, 12% Passives, and 53% Detractors. Net Promoter Score tracks whether H&R Block's customers would recommend using the product based on a scale of -100 to 100.
H&R Block Overall NPS
| 35% | Promoters |
|---|---|
| 12% | Passives |
| 53% | Detractors |
H&R Block NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -19 | Apr 2024 | -19 |
May 2024 -18 | May 2024 | -18 |
Jul 2024 -18 | Jul 2024 | -18 |
Oct 2024 -20 | Oct 2024 | -20 |
Nov 2024 -20 | Nov 2024 | -20 |
Dec 2024 -18 | Dec 2024 | -18 |
Jan 2025 -18 | Jan 2025 | -18 |
Mar 2025 -20 | Mar 2025 | -20 |
Apr 2025 -20 | Apr 2025 | -20 |
Sep 2025 -18 | Sep 2025 | -18 |
Oct 2025 -18 | Oct 2025 | -18 |
Jan 2026 -18 | Jan 2026 | -18 |
How Other Brands Compare
H&R Block is ranked #4 for NPS among its competitors. Xero Inc and Intuit come in first and second, with Avalara coming in at third. Among those competitors, it is the lowest valued company behind Intuit.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
H&R Block NPS by Gender
Female customers rated H&R Block's NPS 47 points higher than Male customers.
Male
-54
H&R Block's NPS was rated -54 by Male customers on Comparably.
17%
Promoters
12%
Passives
71%
Detractors
Female
-7
H&R Block's NPS was rated -7 by Female customers on Comparably.
40%
Promoters
13%
Passives
47%
Detractors
H&R Block NPS by Ethnicity
H&R Block's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -24 | Caucasian | -24 |
Hispanic or Latino -67 | Hispanic or Latino | -67 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander -45 | Asian or Pacific Islander | -45 |
Other -67 | Other | -67 |
H&R Block NPS by Age
H&R Block's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
H&R Block NPS by Usage
H&R Block's NPS was rated the highest by customers who have used H&R Block's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -28 | Less than 1 Year | -28 |
1 to 2 Years -43 | 1 to 2 Years | -43 |
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years -48 | 5 to 10 Years | -48 |
Over 10 Years -5 | Over 10 Years | -5 |
H&R Block Customer Reviews
Out of the 17 H&R Block customer reviews 6 were positive and 11 were constructive. H&R Block customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
H&R Block Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of H&R Block users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
H&R Block Customer Loyalty Score by Gender
Female customers rated H&R Block's Customer Loyalty score 22% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of H&R Block.
Male
60%
Yes
Female
82%
Yes
H&R Block Customer Loyalty Score by Ethnicity
H&R Block's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of H&R Block.
74
out of 100
Caucasian
70
out of 100
Hispanic or Latino
85
out of 100
African American/Black
50
out of 100
Asian or Pacific Islander
64
out of 100
Other
H&R Block Customer Loyalty Score by Age
H&R Block's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of H&R Block.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 100% | 26-30 | 100% |
31-35 55% | 31-35 | 55% |
36-40 70% | 36-40 | 70% |
41-45 44% | 41-45 | 44% |
46-50 55% | 46-50 | 55% |
51-55 70% | 51-55 | 70% |
56-60 82% | 56-60 | 82% |
61-65 91% | 61-65 | 91% |
66+ 78% | 66+ | 78% |
H&R Block Customer Loyalty Score by Usage
H&R Block's Customer Loyalty score was rated the highest by customers who have used H&R Block's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
H&R Block Customer Loyalty Score by Industry
H&R Block's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
H&R Block Customer Loyalty vs. Competitors
Compared to its competitors, H&R Block's Customer Loyalty score is rated right above Blucora, and is preceded by Credit Karma.
Unlock H&R Block Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full H&R Block Customer Loyalty vs. Competitors data and gain insights into your customers today.
H&R Block Product Quality
2.8/5
H&R Block has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock H&R Block's overall Product Quality score rated by its users and customers.
H&R Block Product Information
H&R Block’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated H&R Block's product the highest. Reviewers from the Business and Consumer Services industry rated H&R Block the lowest at 1.6.
- Company Size
- 10,000+ Employees
Industry
Consumer Services
FinTech
Quick Insights into H&R Block Product Quality
H&R Block's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Business and Consumer Services industry.
Sign Up to unlock insights into how customers have ranked H&R Block's Product Quality.
Ranked H&R Block Product Quality the Highest
Ranked H&R Block Product Quality the Lowest
H&R Block Product Quality Score by Gender
Female customers rated H&R Block's Product Quality score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of H&R Block.
Male
2/5
Female
2.9/5
H&R Block Product Quality Score by Ethnicity
H&R Block's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of H&R Block.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 2 | Other | 2 |
H&R Block Product Quality Score by Age
H&R Block's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of H&R Block.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2.7 | 26-30 | 2.7 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2.4 | 36-40 | 2.4 |
41-45 1.9 | 41-45 | 1.9 |
46-50 2 | 46-50 | 2 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2.9 | 56-60 | 2.9 |
61-65 2.8 | 61-65 | 2.8 |
66+ 2.3 | 66+ | 2.3 |
H&R Block Product Quality Score by Usage
H&R Block's Product Quality score was rated the highest by customers who have used H&R Block's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
H&R Block Product Quality Score by Industry
H&R Block's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
H&R Block Product Quality vs. Competitors
Compared to its competitors, H&R Block's Product Quality score is rated right above Credit Karma, and is preceded by Happy Tax.
Unlock H&R Block Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full H&R Block Product Quality vs. Competitors data and gain insights into your customers today.
H&R Block Pricing
H&R Block ROI & Value For Money
2.8/5
H&R Block has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock H&R Block's overall ROI score rated by its users and customers.
H&R Block Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from H&R Block.
Quick Insights into H&R Block ROI
H&R Block's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked H&R Block's ROI score.
Ranked H&R Block ROI the Highest
Ranked H&R Block ROI the Lowest
H&R Block ROI Score by Gender
Female customers rated H&R Block's ROI score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of H&R Block.
Male
1.9/5
Female
2.8/5
H&R Block ROI Score by Ethnicity
H&R Block's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of H&R Block.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.8 | Other | 1.8 |
H&R Block ROI Score by Age
H&R Block's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of H&R Block.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 2.9 | 26-30 | 2.9 |
31-35 2.5 | 31-35 | 2.5 |
36-40 2.5 | 36-40 | 2.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.1 | 66+ | 2.1 |
H&R Block ROI Score by Usage
H&R Block's ROI score was rated the highest by customers who have used H&R Block's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
H&R Block ROI Score by Industry
H&R Block's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
H&R Block Pricing vs. Competitors
Compared to its competitors, H&R Block's ROI score is rated right above Credit Karma, and is preceded by Happy Tax.
Unlock H&R Block ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full H&R Block ROI vs. Competitors data and gain insights into your customers today.
H&R Block Customer Satisfaction (CSAT)
H&R Block Customer Satisfaction (CSAT) Score
43 / 100
H&R Block has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
17%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
12%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into H&R Block Customer Satisfaction
H&R Block's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked H&R Block's Customer Satisfaction.
Ranked H&R Block Customer Satisfaction the Highest
Ranked H&R Block Customer Satisfaction the Lowest
H&R Block Customer Satisfaction Score by Gender
Female customers rated H&R Block's Customer Satisfaction score 23 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of H&R Block.
19 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 19% | |
Very Dissatisfied | 53% |
42 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 8% | |
Very Dissatisfied | 47% |
H&R Block Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
H&R Block's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of H&R Block.
38 / 100
Very Satisfied
24%
Satisfied
14%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
8%
Very Dissatisfied
51%
CSAT according to Hispanic or Latino
H&R Block's Customer Satisfaction (CSAT) score was rated 34% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of H&R Block.
34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
CSAT according to African American/Black
H&R Block's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of H&R Block.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
H&R Block's Customer Satisfaction (CSAT) score was rated 29% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of H&R Block.
29 / 100
Very Satisfied
14%
Satisfied
15%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
43%
CSAT according to Other
H&R Block's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of H&R Block.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
27%
Very Dissatisfied
40%
H&R Block Customer Satisfaction Score by Age
H&R Block's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of H&R Block.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 66% | |||||||||||||||
| 26-30 | 40% | |||||||||||||||
| 31-35 | 40% | |||||||||||||||
| 36-40 | 37% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 22% | |||||||||||||||
| 56-60 | 43% | |||||||||||||||
| 61-65 | 28% | |||||||||||||||
| 66+ | 37% |
H&R Block Customer Satisfaction Score by Usage
H&R Block's Customer Satisfaction score was rated the highest by customers who have used H&R Block's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
H&R Block Customer Satisfaction Score by Industry
H&R Block's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "H&R Block Customer Satisfaction Score by Industry",
"text": "H&R Block's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "H&R Block's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "H&R Block's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "H&R Block's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "H&R Block's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "H&R Block's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
}
]
}H&R Block Customer Satisfaction vs. Competitors
Compared to its competitors, H&R Block's Customer Satisfaction score is rated right above Credit Karma, and is preceded by Happy Tax.
Unlock H&R Block Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full H&R Block Customer Satisfaction vs. Competitors data and gain insights into your customers today.
H&R Block Customer Service
2.7/5
H&R Block has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock H&R Block's overall Customer Service score rated by its users and customers.
About H&R Block's Customer Service
Address
One H&R Block Way, Kansas City, MO 64105
Website
https://www.hrblock.com/careers/
H&R Block's Social Links
Quick Insights into H&R Block Customer Service
H&R Block's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked H&R Block's Customer Service score.
Ranked H&R Block Customer Service the Highest
Ranked H&R Block Customer Service the Lowest
H&R Block Customer Service Score by Gender
Female customers rated H&R Block's Customer Service score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of H&R Block.
Male
1.9/5
Female
2.9/5
H&R Block Customer Service Score by Ethnicity
H&R Block's Customer Service score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of H&R Block.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Other 2.1 | Other | 2.1 |
H&R Block Customer Service Score by Age
H&R Block's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of H&R Block.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.1 | 26-30 | 3.1 |
31-35 2.6 | 31-35 | 2.6 |
36-40 2.4 | 36-40 | 2.4 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.9 | 51-55 | 2.9 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2.6 | 61-65 | 2.6 |
66+ 2.1 | 66+ | 2.1 |
H&R Block Customer Service Score by Usage
H&R Block's Customer Service score was rated the highest by customers who have used H&R Block's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
H&R Block Customer Service Score by Industry
H&R Block's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
H&R Block Customer Service vs. Competitors
Compared to its competitors, H&R Block's Customer Service score is rated right above Credit Karma, and is preceded by Avalara.
Unlock H&R Block Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full H&R Block Customer Service vs. Competitors data and gain insights into your customers today.
H&R Block as an Employer
3.3/5
H&R Block has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
H&R Block scored a -18 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of H&R Block would recommend the brand to a friend. ENPS measures how likely H&R Block employees would recommend working at H&R Block to a friend.
Net Promoter Score
-18
NPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 42% | Promoters |
|---|---|
| 18% | Passive |
| 40% | Detractors |
