20
NPS
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Harry's
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About Harry's' Brand
Shaving is evolving. Never buy overpriced razors again. Get Harry's German engineered blades and shaving cream online for a fair price. Among its major competitors, Harry's is ranked in 4th place for NPS while L'Occitane International is 1st, and Amway Corporation is 2nd. Overall, Harry's has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
74%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Harry's Ranking
- #3 / 4 of its competitors
Harry's NPS
Harry's's Net Promoter Score (NPS) is a 20 with 52% Promoters, 16% Passives, and 32% Detractors. Net Promoter Score tracks whether Harry's's customers would recommend using the product based on a scale of -100 to 100.
Harry's Overall NPS
| 52% | Promoters |
|---|---|
| 16% | Passives |
| 32% | Detractors |
Harry's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 26 | Jun 2024 | 26 |
Jul 2024 26 | Jul 2024 | 26 |
Sep 2024 26 | Sep 2024 | 26 |
Oct 2024 26 | Oct 2024 | 26 |
Dec 2024 21 | Dec 2024 | 21 |
Jan 2025 21 | Jan 2025 | 21 |
Feb 2025 19 | Feb 2025 | 19 |
Mar 2025 19 | Mar 2025 | 19 |
May 2025 19 | May 2025 | 19 |
Jul 2025 19 | Jul 2025 | 19 |
Aug 2025 19 | Aug 2025 | 19 |
Dec 2025 18 | Dec 2025 | 18 |
How Other Brands Compare
Harry's is ranked third for NPS among its competitors. Amway Corporation and Procter & Gamble come in first and second, with Dollar Shave Club coming in at #4.
Harry's |  Procter & Gamble |  Dollar Shave Club |  Amway Corporation | |
| Global Ranking | #- | #92 | #442 | #828 |
| NPS | 20 | 28 | -2 | 56 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $330.66B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harry's NPS by Gender
Female customers rated Harry's's NPS 50 points higher than Male customers.
Male
7
Harry's's NPS was rated 7 by Male customers on Comparably.
48%
Promoters
11%
Passives
41%
Detractors
Female
57
Harry's's NPS was rated 57 by Female customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Harry's NPS by Ethnicity
Harry's's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 30 | Caucasian | 30 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Other -60 | Other | -60 |
Harry's NPS by Age
Harry's's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Harry's NPS by Usage
Harry's's NPS was rated the highest by customers who have used Harry's's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -1 | Less than 1 Year | -1 |
1 to 2 Years 47 | 1 to 2 Years | 47 |
2 to 5 Years 6 | 2 to 5 Years | 6 |
5 to 10 Years 15 | 5 to 10 Years | 15 |
Over 10 Years -100 | Over 10 Years | -100 |
Harry's NPS vs. Competitors
Compared to its competitors, Harry's's NPS is rated right above Dollar Shave Club, and is preceded by Procter & Gamble.
| COMPANY | NPS Score | |
|---|---|---|
 | L'Occitane International | 60 |
| Amway Corporation | 56 |
| Procter & Gamble | 28 |
| Harry's | 20 |
| Dollar Shave Club | -2 |
 | The Art of Shaving | -58 |
Harry's Customer Reviews
Out of the 26 Harry's customer reviews 16 were positive and 10 were constructive. Harry's customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Harry's Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Harry's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Harry's Customer Loyalty Score by Gender
Female customers rated Harry's's Customer Loyalty score 4% higher than Male customers.
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Male
77%
Yes
Female
81%
Yes
Harry's Customer Loyalty Score by Ethnicity
Harry's's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Harry's.
90
out of 100
Caucasian
82
out of 100
Hispanic or Latino
60
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
52
out of 100
Other
Harry's Customer Loyalty Score by Age
Harry's's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 70% | 26-30 | 70% |
31-35 78% | 31-35 | 78% |
36-40 78% | 36-40 | 78% |
41-45 70% | 41-45 | 70% |
46-50 70% | 46-50 | 70% |
51-55 78% | 51-55 | 78% |
56-60 60% | 56-60 | 60% |
61-65 89% | 61-65 | 89% |
66+ 86% | 66+ | 86% |
Harry's Customer Loyalty Score by Usage
Harry's's Customer Loyalty score was rated the highest by customers who have used Harry's's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Harry's Customer Loyalty Score by Industry
Harry's's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.
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Harry's Customer Loyalty vs. Competitors
Compared to its competitors, Harry's's Customer Loyalty score is rated right above L'Occitane International, and is preceded by Dollar Shave Club.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amway Corporation | 87% |
| The Art of Shaving | 81% |
| Procter & Gamble | 79% |
| Dollar Shave Club | 77% |
| Harry's | 74% |
| L'Occitane International | 66% |
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Harry's Product Quality
3.9/5
Harry's has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Harry's Product Information
Harry's’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Harry's's product the highest. Reviewers from the Tech industry rated Harry's the lowest at 3.6.
- Website
- http://www.harrys.com
- Company Size
- 201-500 Employees
Industry
Consumer Goods
Quick Insights into Harry's Product Quality
Harry's's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 56-60.
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Ranked Harry's Product Quality the Highest
Ranked Harry's Product Quality the Lowest
Harry's Product Quality Score by Gender
Female customers rated Harry's's Product Quality score 0.4 stars higher than Male customers.
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Male
3.9/5
Female
4.3/5
Harry's Product Quality Score by Ethnicity
Harry's's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
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4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 2.5 | Other | 2.5 |
Harry's Product Quality Score by Age
Harry's's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
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3
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| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 4.1 | 26-30 | 4.1 |
31-35 2.7 | 31-35 | 2.7 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.9 | 41-45 | 3.9 |
46-50 2.8 | 46-50 | 2.8 |
51-55 3.7 | 51-55 | 3.7 |
56-60 2.4 | 56-60 | 2.4 |
61-65 4.1 | 61-65 | 4.1 |
66+ 4.5 | 66+ | 4.5 |
Harry's Product Quality Score by Usage
Harry's's Product Quality score was rated the highest by customers who have used Harry's's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Harry's Product Quality Score by Industry
Harry's's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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Harry's Product Quality vs. Competitors
Compared to its competitors, Harry's's Product Quality score is rated right above Dollar Shave Club, and is preceded by Procter & Gamble.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amway Corporation | 4.5/5 |
| L'Occitane International | 4.1/5 |
| Procter & Gamble | 4/5 |
| Harry's | 3.9/5 |
| Dollar Shave Club | 3.3/5 |
| The Art of Shaving | 2.3/5 |
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Harry's Pricing
Harry's ROI & Value For Money
3.7/5
Harry's has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Harry's Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from Harry's.
Quick Insights into Harry's ROI
Harry's's ROI score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Harry's ROI the Highest
Ranked Harry's ROI the Lowest
Harry's ROI Score by Gender
Female customers rated Harry's's ROI score 0.7 stars higher than Male customers.
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Male
3.7/5
Female
4.4/5
Harry's ROI Score by Ethnicity
Harry's's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
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3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 2.1 | Other | 2.1 |
Harry's ROI Score by Age
Harry's's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
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3
4
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| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 3.8 | 26-30 | 3.8 |
31-35 2.7 | 31-35 | 2.7 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.6 | 41-45 | 3.6 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.7 | 51-55 | 3.7 |
56-60 2.6 | 56-60 | 2.6 |
61-65 4 | 61-65 | 4 |
66+ 4 | 66+ | 4 |
Harry's ROI Score by Usage
Harry's's ROI score was rated the highest by customers who have used Harry's's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Harry's ROI Score by Industry
Harry's's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Harry's Pricing vs. Competitors
Compared to its competitors, Harry's's ROI score is rated right above Dollar Shave Club, and is preceded by L'Occitane International.
| COMPANY | Pricing Score | |
|---|---|---|
| Amway Corporation | 4.3/5 |
| Procter & Gamble | 3.9/5 |
| L'Occitane International | 3.8/5 |
| Harry's | 3.7/5 |
| Dollar Shave Club | 3.3/5 |
| The Art of Shaving | 2.5/5 |
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Harry's Customer Satisfaction (CSAT)
Harry's Customer Satisfaction (CSAT) Score
66 / 100
Harry's has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
40%
Satisfied
26%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
8%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Harry's Customer Satisfaction
Harry's's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Harry's's products/services for Over 10 Years.
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Ranked Harry's Customer Satisfaction the Highest
Ranked Harry's Customer Satisfaction the Lowest
Harry's Customer Satisfaction Score by Gender
Female customers rated Harry's's Customer Satisfaction score 26 points higher than Male customers.
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64 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 6% | |
Very Dissatisfied | 25% |
90 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 0% |
Harry's Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Harry's' Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
54%
Satisfied
26%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
7%
Very Dissatisfied
10%
CSAT according to Hispanic or Latino
Harry's' Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Harry's' Customer Satisfaction (CSAT) score was rated 51% according to African American/Black users and customers.
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51 / 100
Very Satisfied
38%
Satisfied
13%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
38%
CSAT according to Asian or Pacific Islander
Harry's' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Harry's' Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
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34 / 100
Very Satisfied
20%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
53%
Harry's Customer Satisfaction Score by Age
Harry's's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 90% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 41-45 | 83% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 34% | |||||||||||||||
| 61-65 | 86% | |||||||||||||||
| 66+ | 59% |
Harry's Customer Satisfaction Score by Usage
Harry's's Customer Satisfaction score was rated the highest by customers who have used Harry's's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Harry's Customer Satisfaction Score by Industry
Harry's's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Legal industry customers.
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{
"title": "Harry's Customer Satisfaction Score by Industry",
"text": "Harry's's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Legal industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 51,
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"scoreClassName": "",
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},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
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"groupId": 501,
"score": 67,
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"groupId": 513,
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{
"label": "Education",
"groupId": 515,
"score": 83,
"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 75,
"stars": 0,
"csatScore": 75,
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"scoreClassName": "",
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},
{
"label": "Legal",
"groupId": 529,
"score": 33,
"stars": 0,
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},
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"groupId": 535,
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]
}Harry's Customer Satisfaction vs. Competitors
Compared to its competitors, Harry's's Customer Satisfaction score is rated right above Dollar Shave Club, and is preceded by Procter & Gamble.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amway Corporation | 83% |
| L'Occitane International | 80% |
| Procter & Gamble | 78% |
| Harry's | 66% |
| Dollar Shave Club | 50% |
| The Art of Shaving | 30% |
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Harry's Customer Service
3.5/5
Harry's has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Harry's's Customer Service
Address
75 Varick Street, Floor 9, New York City, NY 10013
Website
http://www.harrys.com
Phone Number
0000000000
Quick Insights into Harry's Customer Service
Harry's's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used Harry's's products/services for Over 10 Years.
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Ranked Harry's Customer Service the Highest
Ranked Harry's Customer Service the Lowest
Harry's Customer Service Score by Gender
Female customers rated Harry's's Customer Service score 0.7 stars higher than Male customers.
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Male
3.5/5
Female
4.2/5
Harry's Customer Service Score by Ethnicity
Harry's's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 1.9 | Other | 1.9 |
Harry's Customer Service Score by Age
Harry's's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20
40
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.9 | 26-30 | 3.9 |
31-35 2.7 | 31-35 | 2.7 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3 | 46-50 | 3 |
51-55 3.4 | 51-55 | 3.4 |
56-60 2.5 | 56-60 | 2.5 |
61-65 4.4 | 61-65 | 4.4 |
66+ 3.5 | 66+ | 3.5 |
Harry's Customer Service Score by Usage
Harry's's Customer Service score was rated the highest by customers who have used Harry's's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Harry's Customer Service Score by Industry
Harry's's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Automotive and Transportation industry customers.
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Harry's Customer Service vs. Competitors
Compared to its competitors, Harry's's Customer Service score is rated right above Dollar Shave Club, and is preceded by Procter & Gamble.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amway Corporation | 4.4/5 |
| L'Occitane International | 4.1/5 |
| Procter & Gamble | 3.9/5 |
| Harry's | 3.5/5 |
| Dollar Shave Club | 3/5 |
| The Art of Shaving | 1.9/5 |
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Harry's as an Employer
4.6/5
Harry's has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
CEO of Harry's
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Harry's scored a 20 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Harry's would recommend the brand to a friend. ENPS measures how likely Harry's employees would recommend working at Harry's to a friend.
Net Promoter Score
20
NPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 61% | Promoters |
|---|---|
| 19% | Passive |
| 20% | Detractors |
