HCL AMERICA, INC. NPS & Customer Reviews

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HCL AMERICA, INC.

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HCL AMERICA, INC.

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About HCL AMERICA, INC. Brand

Among its major competitors, HCL AMERICA, INC. is ranked in 6th place for NPS while Tech Mahindra is 1st, and Wipro Limited is 2nd.

Brand at a Glance

52%

Customer Loyalty

2.2/5

Product Quality

2.6/5

Pricing

2.4/5

Customer Service

HCL AMERICA, INC. Ranking

^#4 / 4 of its competitors

HCL AMERICA, INC. NPS

HCL AMERICA, INC.'s Net Promoter Score (NPS) is a -35 with 27% Promoters, 11% Passives, and 62% Detractors. Net Promoter Score tracks whether HCL AMERICA, INC.'s customers would recommend using the product based on a scale of -100 to 100.

HCL AMERICA, INC. Overall NPS

-35

NPS

27%	Promoters
11%	Passives
62%	Detractors

HCL AMERICA, INC. NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2023 -19	Oct 2023	-19
Nov 2023 -18	Nov 2023	-18
Dec 2023 -21	Dec 2023	-21
Feb 2024 -16	Feb 2024	-16
Apr 2024 -19	Apr 2024	-19
May 2024 -26	May 2024	-26
Jun 2024 -28	Jun 2024	-28
Jul 2024 -30	Jul 2024	-30
Sep 2024 -33	Sep 2024	-33
Dec 2024 -35	Dec 2024	-35
Apr 2025 -34	Apr 2025	-34
May 2025 -35	May 2025	-35

How Other Brands Compare

HCL AMERICA, INC. is ranked #4 for NPS among its competitors. Wipro Limited and Infosys come in first and second, with Cognizant Technology Solutions coming in at third.

	HCL AMERICA, INC.	Cognizant Technology Solutions	Infosys	Wipro Limited
Global Ranking	#-	#423	#502	#726
NPS	-35	5	15	28
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$26.75B	$80.98B	$16.33B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

HCL AMERICA, INC. NPS by Gender

Male customers rated HCL AMERICA, INC.'s NPS 40 points higher than Female customers.

Male

-20

HCL AMERICA, INC.'s NPS was rated -20 by Male customers on Comparably.

30%

Promoters

20%

Passives

50%

Detractors

Female

-60

HCL AMERICA, INC.'s NPS was rated -60 by Female customers on Comparably.

20%

Promoters

Passives

80%

Detractors

HCL AMERICA, INC. NPS by Ethnicity

HCL AMERICA, INC.'s NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -17	Caucasian	-17
Asian or Pacific Islander -51	Asian or Pacific Islander	-51

HCL AMERICA, INC. NPS by Age

HCL AMERICA, INC.'s NPS was rated -100 points by customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

100%

HCL AMERICA, INC. NPS by Usage

HCL AMERICA, INC.'s NPS was rated the highest by customers who have used HCL AMERICA, INC.'s products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -20	Less than 1 Year	-20
5 to 10 Years -60	5 to 10 Years	-60

HCL AMERICA, INC. NPS vs. Competitors

Compared to its competitors, HCL AMERICA, INC.'s NPS is rated right below Cognizant Technology Solutions.

COMPANY		NPS Score
	Tech Mahindra	29
	Wipro Limited	28
	TCS (Tata Consultancy Services)	23
	Infosys	15
	Cognizant Technology Solutions	5
	HCL AMERICA, INC.	-35

HCL AMERICA, INC. Customer Reviews

Out of the 4 HCL AMERICA, INC. customer reviews 1 was positive and 3 were constructive. HCL AMERICA, INC. customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

HCL AMERICA, INC. Customer Loyalty

52%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

52% of HCL AMERICA, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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52%

48%

HCL AMERICA, INC. Customer Loyalty Score by Gender

HCL AMERICA, INC.'s Customer Loyalty score was rated 46 by both Female and Male customers on Comparably.

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Male

46%

Yes

Female

46%

Yes

HCL AMERICA, INC. Customer Loyalty Score by Ethnicity

HCL AMERICA, INC.'s Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Asian or Pacific Islander

HCL AMERICA, INC. Customer Loyalty Score by Age

HCL AMERICA, INC.'s Customer Loyalty score was rated 40% by customers ages 31-35 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 40%	31-35	40%

HCL AMERICA, INC. Customer Loyalty Score by Usage

HCL AMERICA, INC.'s Customer Loyalty score was rated the highest by customers who have used HCL AMERICA, INC.'s products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	64%
5 to 10 Years	46%

HCL AMERICA, INC. Customer Loyalty Score by Industry

HCL AMERICA, INC.'s Customer Loyalty score was rated 40% by Tech industry customers.

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Tech	40%

HCL AMERICA, INC. Customer Loyalty vs. Competitors

Compared to its competitors, HCL AMERICA, INC.'s Customer Loyalty score is rated right below Cognizant Technology Solutions.

COMPANY		Customer Loyalty Score
	Wipro Limited	85%
	TCS (Tata Consultancy Services)	83%
	Tech Mahindra	82%
	Infosys	82%
	Cognizant Technology Solutions	82%
	HCL AMERICA, INC.	52%

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HCL AMERICA, INC. Product Quality

2.2/5

HCL AMERICA, INC. has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.

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HCL AMERICA, INC. Product Information

HCL AMERICA, INC.’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated HCL AMERICA, INC.'s product the highest.

Website: https://www.hcltech.com/

Company Size: 10,000+ Employees

Industry

Tech

Quick Insights into HCL AMERICA, INC. Product Quality

HCL AMERICA, INC.'s Product Quality score was rated highest by customers who have used HCL AMERICA, INC.'s products/services for Less than 1 Year, and rated lowest by Female customers.

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Ranked HCL AMERICA, INC. Product Quality the Highest

Less than 1 Year	3.2
Male	3
Caucasian	2.9

Ranked HCL AMERICA, INC. Product Quality the Lowest

Asian or Pacific Islander	2.5
5 to 10 Years	2.4
Female	1.5

HCL AMERICA, INC. Product Quality Score by Gender

Male customers rated HCL AMERICA, INC.'s Product Quality score 1.5 stars higher than Female customers.

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Male

3/5

Female

1.5/5

HCL AMERICA, INC. Product Quality Score by Ethnicity

HCL AMERICA, INC.'s Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
Asian or Pacific Islander 2.5	Asian or Pacific Islander	2.5

HCL AMERICA, INC. Product Quality Score by Age

HCL AMERICA, INC.'s Product Quality score was rated 1.6 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 1.6	31-35	1.6

HCL AMERICA, INC. Product Quality Score by Usage

HCL AMERICA, INC.'s Product Quality score was rated the highest by customers who have used HCL AMERICA, INC.'s products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.2
5 to 10 Years	2.4

HCL AMERICA, INC. Product Quality Score by Industry

HCL AMERICA, INC.'s Product Quality score was rated 2.5 stars by Tech industry customers.

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Tech	2.5

HCL AMERICA, INC. Product Quality vs. Competitors

Compared to its competitors, HCL AMERICA, INC.'s Product Quality score is rated right below Cognizant Technology Solutions.

COMPANY		Product Quality Score
	Wipro Limited	3.9/5
	Tech Mahindra	3.9/5
	TCS (Tata Consultancy Services)	3.8/5
	Infosys	3.7/5
	Cognizant Technology Solutions	3.4/5
	HCL AMERICA, INC.	2.2/5

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HCL AMERICA, INC. Pricing

HCL AMERICA, INC. ROI & Value For Money

2.6/5

HCL AMERICA, INC. has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.

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HCL AMERICA, INC. Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into HCL AMERICA, INC. ROI

HCL AMERICA, INC.'s ROI score was rated highest by customers who have used HCL AMERICA, INC.'s products/services for Less than 1 Year, and rated lowest by Female customers.

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Ranked HCL AMERICA, INC. ROI the Highest

Less than 1 Year	3.2
Male	3.1
Caucasian	2.8

Ranked HCL AMERICA, INC. ROI the Lowest

Asian or Pacific Islander	2.6
5 to 10 Years	2.4
Female	1.6

HCL AMERICA, INC. ROI Score by Gender

Male customers rated HCL AMERICA, INC.'s ROI score 1.5 stars higher than Female customers.

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Male

3.1/5

Female

1.6/5

HCL AMERICA, INC. ROI Score by Ethnicity

HCL AMERICA, INC.'s ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 2.8	Caucasian	2.8
Asian or Pacific Islander 2.6	Asian or Pacific Islander	2.6

HCL AMERICA, INC. ROI Score by Age

HCL AMERICA, INC.'s ROI score was rated 1.8 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 1.8	31-35	1.8

HCL AMERICA, INC. ROI Score by Usage

HCL AMERICA, INC.'s ROI score was rated the highest by customers who have used HCL AMERICA, INC.'s products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.2
5 to 10 Years	2.4

HCL AMERICA, INC. ROI Score by Industry

HCL AMERICA, INC.'s ROI score was rated 2.7 stars by Tech industry customers.

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Tech	2.7

HCL AMERICA, INC. Pricing vs. Competitors

Compared to its competitors, HCL AMERICA, INC.'s ROI score is rated right below Cognizant Technology Solutions.

COMPANY		Pricing Score
	Tech Mahindra	3.8/5
	Wipro Limited	3.8/5
	TCS (Tata Consultancy Services)	3.8/5
	Infosys	3.7/5
	Cognizant Technology Solutions	3.5/5
	HCL AMERICA, INC.	2.6/5

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HCL AMERICA, INC. Customer Satisfaction (CSAT)

HCL AMERICA, INC. Customer Satisfaction (CSAT) Score

32 / 100

HCL AMERICA, INC. has an overall Customer Satisfaction score of 32 rated by its users and customers.

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Very Satisfied	11%
Satisfied	21%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	7%
Very Dissatisfied	36%

Very Satisfied

11%

Satisfied

21%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

36%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into HCL AMERICA, INC. Customer Satisfaction

HCL AMERICA, INC.'s Customer Satisfaction score was rated highest by customers who have used HCL AMERICA, INC.'s products/services for Less than 1 Year, and rated lowest by Female customers.

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Ranked HCL AMERICA, INC. Customer Satisfaction the Highest

Less than 1 Year	60%
Asian or Pacific Islander	50%
Male	50%

Ranked HCL AMERICA, INC. Customer Satisfaction the Lowest

Caucasian	33%
5 to 10 Years	20%
Female	0%

HCL AMERICA, INC. Customer Satisfaction Score by Gender

Male customers rated HCL AMERICA, INC.'s Customer Satisfaction score 0 points higher than Female customers.

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50 / 100

Male

	Very Satisfied	0%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	10%
	Very Dissatisfied	20%

Female

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	25%
	Very Dissatisfied	75%

HCL AMERICA, INC. Customer Satisfaction Score by Ethnicity

Caucasian
33%
Asian or Pacific Islander
50%

CSAT according to Caucasian

HCL AMERICA, INC. Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.

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33 / 100

Very Satisfied	0%
Satisfied	33%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	17%
Very Dissatisfied	33%

Very Satisfied

Satisfied

33%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

17%

Very Dissatisfied

33%

CSAT according to Asian or Pacific Islander

HCL AMERICA, INC. Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.

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50 / 100

Very Satisfied	0%
Satisfied	50%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

33%

HCL AMERICA, INC. Customer Satisfaction Score by Age

HCL AMERICA, INC.'s Customer Satisfaction score was rated 33 points by customers ages 31-35 on Comparably.

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100

Breakdown

Age

Score

31-35

33%

HCL AMERICA, INC. Customer Satisfaction Score by Usage

HCL AMERICA, INC.'s Customer Satisfaction score was rated the highest by customers who have used HCL AMERICA, INC.'s products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	60
5 to 10 Years	20

HCL AMERICA, INC. Customer Satisfaction Score by Industry

HCL AMERICA, INC.'s Customer Satisfaction score was rated 40 points by Tech industry customers.

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Tech	40

HCL AMERICA, INC. Customer Satisfaction vs. Competitors

Compared to its competitors, HCL AMERICA, INC.'s Customer Satisfaction score is rated right below Cognizant Technology Solutions.

COMPANY		Customer Satisfaction (CSAT) Score
	Wipro Limited	83%
	Infosys	77%
	Tech Mahindra	76%
	TCS (Tata Consultancy Services)	74%
	Cognizant Technology Solutions	64%
	HCL AMERICA, INC.	32%

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HCL AMERICA, INC. Customer Service

2.4/5

HCL AMERICA, INC. has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.

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About HCL AMERICA, INC.'s Customer Service

Address

Madison, WI 94085

Website

https://www.hcltech.com/

Quick Insights into HCL AMERICA, INC. Customer Service

HCL AMERICA, INC.'s Customer Service score was rated highest by customers who have used HCL AMERICA, INC.'s products/services for Less than 1 Year, and rated lowest by Female customers.

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Ranked HCL AMERICA, INC. Customer Service the Highest

Less than 1 Year	3.3
Male	3.1
Tech	2.8

Ranked HCL AMERICA, INC. Customer Service the Lowest

Caucasian	2.7
5 to 10 Years	2.2
Female	1.5

HCL AMERICA, INC. Customer Service Score by Gender

Male customers rated HCL AMERICA, INC.'s Customer Service score 1.6 stars higher than Female customers.

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Male

3.1/5

Female

1.5/5

HCL AMERICA, INC. Customer Service Score by Ethnicity

HCL AMERICA, INC.'s Customer Service score was rated 2.7 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.7	Caucasian	2.7
Asian or Pacific Islander 2.7	Asian or Pacific Islander	2.7

HCL AMERICA, INC. Customer Service Score by Age

HCL AMERICA, INC.'s Customer Service score was rated 1.6 stars by customers ages 31-35 on Comparably.

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100

Summary	Age	Customer Service Score
31-35 1.6	31-35	1.6

HCL AMERICA, INC. Customer Service Score by Usage

HCL AMERICA, INC.'s Customer Service score was rated the highest by customers who have used HCL AMERICA, INC.'s products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.3
5 to 10 Years	2.2

HCL AMERICA, INC. Customer Service Score by Industry

HCL AMERICA, INC.'s Customer Service score was rated 2.8 stars by Tech industry customers.

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Tech	2.8

HCL AMERICA, INC. Customer Service vs. Competitors

Compared to its competitors, HCL AMERICA, INC.'s Customer Service score is rated right below Cognizant Technology Solutions.

COMPANY		Customer Service Score
	Wipro Limited	4/5
	TCS (Tata Consultancy Services)	3.9/5
	Tech Mahindra	3.8/5
	Infosys	3.8/5
	Cognizant Technology Solutions	3.5/5
	HCL AMERICA, INC.	2.4/5

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HCL AMERICA, INC. as an Employer

2.4/5

HCL AMERICA, INC. has a 2.4/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of HCL AMERICA, INC.

C Vijayakumar

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

HCL AMERICA, INC. scored a -35 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of HCL AMERICA, INC. would recommend the brand to a friend. ENPS measures how likely HCL AMERICA, INC. employees would recommend working at HCL AMERICA, INC. to a friend.

Net Promoter Score

-35

NPS Score

27%	Promoters
11%	Passive
62%	Detractors

Employee Net Promoter Score

-35

eNPS Score

26%	Promoters
13%	Passive
61%	Detractors

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