50
NPS
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Hermes International
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About Hermes International's Brand
Manufacturer and distributor of fashion apparel. The company's fashion apparel include a range of silk textile garments, leather products, watches, fragrances and other related products enabling customers avail a range of luxury clothing and accessories. Among its major competitors, Hermes International is ranked in 2nd place for NPS while Dolce & Gabbana is 1st, and CHANEL is 3rd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Hermes International Ranking
- #2 / 4 of its competitors
Hermes International NPS
Hermes International's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Hermes International's customers would recommend using the product based on a scale of -100 to 100.
Hermes International Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Hermes International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
How Other Brands Compare
Hermes International is ranked second for NPS among its competitors. Dolce & Gabbana and CHANEL come in first and third, with Gucci coming in at #4.
Hermes International |  CHANEL |  Gucci |  Dolce & Gabbana | |
| Global Ranking | #- | #28 | #52 | #- |
| NPS | 50 | 39 | 31 | 67 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hermes International NPS vs. Competitors
Compared to its competitors, Hermes International's NPS is rated right above CHANEL, and is preceded by Dolce & Gabbana.
| COMPANY | NPS Score | |
|---|---|---|
| Dolce & Gabbana | 67 |
| Hermes International | 50 |
| CHANEL | 39 |
 | louis vuittion | 36 |
| Gucci | 31 |
 | Kering | 5 |
Hermes International Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Hermes International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hermes International Customer Loyalty vs. Competitors
Compared to its competitors, Hermes International's Customer Loyalty score is rated right below Kering.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| louis vuittion | 83% |
| Dolce & Gabbana | 80% |
| CHANEL | 79% |
| Gucci | 76% |
| Kering | 61% |
| Hermes International | 10% |
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Hermes International Product Quality
4/5
Hermes International has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Hermes International Product Information
Hermes International’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.hermes.com
- Company Size
- 10,000+ Employees
Hermes International Product Quality vs. Competitors
Compared to its competitors, Hermes International's Product Quality score is rated right above Kering, and is preceded by louis vuittion .
| COMPANY | Product Quality Score | |
|---|---|---|
| Dolce & Gabbana | 4.3/5 |
| CHANEL | 4.2/5 |
| Gucci | 4.2/5 |
| louis vuittion | 4.1/5 |
| Hermes International | 4/5 |
| Kering | 4/5 |
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Hermes International Pricing
Hermes International ROI & Value For Money
3.5/5
Hermes International has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Hermes International Pricing vs. Competitors
Compared to its competitors, Hermes International's ROI score is rated right above Kering, and is preceded by louis vuittion .
| COMPANY | Pricing Score | |
|---|---|---|
| CHANEL | 3.9/5 |
| Dolce & Gabbana | 3.8/5 |
| Gucci | 3.8/5 |
| louis vuittion | 3.7/5 |
| Hermes International | 3.5/5 |
| Kering | 3.3/5 |
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Hermes International Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hermes International Customer Satisfaction vs. Competitors
Compared to its competitors, Hermes International's Customer Satisfaction score is rated right below Kering.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| louis vuittion | 84% |
| Dolce & Gabbana | 83% |
| CHANEL | 80% |
| Gucci | 79% |
| Kering | 78% |
| Hermes International | 0% |
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Hermes International Customer Service
4/5
Hermes International has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Hermes International's Customer Service
Address
24, rue du Faubourg, 75008
Website
www.hermes.com
Phone Number
7
Hermes International Customer Service vs. Competitors
Compared to its competitors, Hermes International's Customer Service score is rated right above Kering, and is preceded by Gucci.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dolce & Gabbana | 4.3/5 |
| louis vuittion | 4.1/5 |
| CHANEL | 4.1/5 |
| Gucci | 4/5 |
| Hermes International | 4/5 |
| Kering | 3.6/5 |
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Consumer vs. Employees
Hermes International scored a 50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Hermes International would recommend the brand to a friend. ENPS measures how likely Hermes International employees would recommend working at Hermes International to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
