100
NPS
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Hindustan Motors
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About Hindustan Motors' Brand
Manufacturer of automotive vehicles. The company manufactures ambassador car engines, axles and other parts for its customers in India. Among its major competitors, Hindustan Motors is ranked in 2nd place for NPS while Ashok Leyland is 1st, and Maruti Suzuki India is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
4.5/5
Customer Service
Hindustan Motors Ranking
- #2 / 4 of its competitors
Hindustan Motors NPS
Hindustan Motors's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Hindustan Motors's customers would recommend using the product based on a scale of -100 to 100.
Hindustan Motors Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Hindustan Motors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
How Other Brands Compare
Hindustan Motors is ranked second for NPS among its competitors. Ashok Leyland and Mahindra & Mahindra come in first and third, with Tata Motors Ltd coming in at #4.
Hindustan Motors |  Tata Motors Ltd |  Mahindra & Mahindra |  Ashok Leyland | |
| Global Ranking | #- | #819 | #- | #- |
| NPS | 100 | 31 | 36 | 100 |
| Valuation Updated every 24 hours for public companies | - | $1.92B | $972.55M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hindustan Motors NPS vs. Competitors
Compared to its competitors, Hindustan Motors's NPS is rated right above Maruti Suzuki India, and is preceded by Ashok Leyland.
| COMPANY | NPS Score | |
|---|---|---|
| Ashok Leyland | 100 |
| Hindustan Motors | 100 |
 | Maruti Suzuki India | 65 |
| Mahindra & Mahindra | 36 |
| Tata Motors Ltd | 31 |
Hindustan Motors Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hindustan Motors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hindustan Motors Customer Loyalty vs. Competitors
Compared to its competitors, Hindustan Motors's Customer Loyalty score is rated right above Maruti Suzuki India, and is preceded by Ashok Leyland.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ashok Leyland | 100% |
| Hindustan Motors | 100% |
| Maruti Suzuki India | 94% |
| Tata Motors Ltd | 83% |
| Mahindra & Mahindra | 77% |
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Hindustan Motors Product Quality
5/5
Hindustan Motors has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Hindustan Motors Product Information
Hindustan Motors’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.hindmotor.com
- Company Size
- 1,001-5,000 Employees
Hindustan Motors Product Quality vs. Competitors
Compared to its competitors, Hindustan Motors's Product Quality score is rated right above Maruti Suzuki India, and is preceded by Ashok Leyland.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ashok Leyland | 5/5 |
| Hindustan Motors | 5/5 |
| Maruti Suzuki India | 4.5/5 |
| Tata Motors Ltd | 4/5 |
| Mahindra & Mahindra | 3.9/5 |
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Hindustan Motors Pricing
Hindustan Motors ROI & Value For Money
5/5
Hindustan Motors has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Hindustan Motors Pricing vs. Competitors
Compared to its competitors, Hindustan Motors's ROI score is rated right above Maruti Suzuki India, and is preceded by Ashok Leyland.
| COMPANY | Pricing Score | |
|---|---|---|
| Ashok Leyland | 5/5 |
| Hindustan Motors | 5/5 |
| Maruti Suzuki India | 4.5/5 |
| Mahindra & Mahindra | 4.2/5 |
| Tata Motors Ltd | 3.9/5 |
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Hindustan Motors Customer Satisfaction (CSAT)
Hindustan Motors Customer Satisfaction (CSAT) Score
100 / 100
Hindustan Motors has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hindustan Motors Customer Satisfaction vs. Competitors
Compared to its competitors, Hindustan Motors's Customer Satisfaction score is rated right above Maruti Suzuki India, and is preceded by Ashok Leyland.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ashok Leyland | 100% |
| Hindustan Motors | 100% |
| Maruti Suzuki India | 91% |
| Mahindra & Mahindra | 89% |
| Tata Motors Ltd | 82% |
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Hindustan Motors Customer Service
4.5/5
Hindustan Motors has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Hindustan Motors's Customer Service
Address
Birla Building, 10th Floor, Kolkata, 700001
Website
www.hindmotor.com
Phone Number
7
Hindustan Motors Customer Service vs. Competitors
Compared to its competitors, Hindustan Motors's Customer Service score is rated right above Maruti Suzuki India, and is preceded by Ashok Leyland.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ashok Leyland | 5/5 |
| Hindustan Motors | 4.5/5 |
| Maruti Suzuki India | 4.4/5 |
| Mahindra & Mahindra | 4.3/5 |
| Tata Motors Ltd | 4/5 |
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Consumer vs. Employees
Hindustan Motors scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Hindustan Motors would recommend the brand to a friend. ENPS measures how likely Hindustan Motors employees would recommend working at Hindustan Motors to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
