-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
home advisor
Marketing or Exec? Claim Your Free Account
About home advisor's Brand
Among its major competitors, home advisor is ranked in 5th place for NPS while The Home Depot is 1st, and Yelp is 2nd.
Brand at a Glance
54%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
home advisor Ranking
- #4 / 4 of its competitors
home advisor NPS
home advisor's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether home advisor's customers would recommend using the product based on a scale of -100 to 100.
home advisor Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
home advisor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Apr 2021 -100 | Apr 2021 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
How Other Brands Compare
home advisor is ranked #4 for NPS among its competitors. The Home Depot and Yelp come in first and second, with Houzz coming in at third.
home advisor |  The Home Depot |  Yelp |  Houzz | |
| Global Ranking | #- | #86 | #280 | #- |
| NPS | -100 | 21 | -6 | -28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $301.06B | $3.11B | $4.30B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
home advisor NPS by Ethnicity
home advisor's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
home advisor NPS by Usage
home advisor's NPS was rated -100 points by customers who have used home advisor's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
home advisor NPS vs. Competitors
Compared to its competitors, home advisor's NPS is rated right below Angi.
| COMPANY | NPS Score | |
|---|---|---|
| The Home Depot | 21 |
 | Council of Better Business Bureaus | N/A |
| Yelp | -6 |
| Houzz | -28 |
 | Angi | -32 |
| home advisor | -100 |
home advisor Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of home advisor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
home advisor Customer Loyalty Score by Ethnicity
home advisor's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of home advisor.
55
out of 100
Caucasian
home advisor Customer Loyalty Score by Usage
home advisor's Customer Loyalty score was rated 55% by customers who have used home advisor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
home advisor Customer Loyalty vs. Competitors
Compared to its competitors, home advisor's Customer Loyalty score is rated right above Council of Better Business Bureaus, and is preceded by Houzz.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Home Depot | 81% |
| Yelp | 68% |
| Angi | 62% |
| Houzz | 57% |
| home advisor | 54% |
| Council of Better Business Bureaus | N/A |
Unlock home advisor Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full home advisor Customer Loyalty vs. Competitors data and gain insights into your customers today.
home advisor Product Quality
1.5/5
home advisor has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock home advisor's overall Product Quality score rated by its users and customers.
home advisor Product Information
home advisor’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.homeadvisor.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into home advisor Product Quality
home advisor's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked home advisor's Product Quality.
Ranked home advisor Product Quality the Highest
home advisor Product Quality Score by Ethnicity
home advisor's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of home advisor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
home advisor Product Quality Score by Usage
home advisor's Product Quality score was rated 1.5 stars by customers who have used home advisor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
home advisor Product Quality vs. Competitors
Compared to its competitors, home advisor's Product Quality score is rated right above Council of Better Business Bureaus, and is preceded by Houzz.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| Yelp | 3.3/5 |
| Angi | 2.5/5 |
| Houzz | 2.4/5 |
| home advisor | 1.5/5 |
| Council of Better Business Bureaus | N/A |
Unlock home advisor Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full home advisor Product Quality vs. Competitors data and gain insights into your customers today.
home advisor Pricing
home advisor ROI & Value For Money
1.5/5
home advisor has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock home advisor's overall ROI score rated by its users and customers.
Quick Insights into home advisor ROI
home advisor's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked home advisor's ROI score.
Ranked home advisor ROI the Highest
home advisor ROI Score by Ethnicity
home advisor's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of home advisor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
home advisor ROI Score by Usage
home advisor's ROI score was rated 1.5 stars by customers who have used home advisor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
home advisor Pricing vs. Competitors
Compared to its competitors, home advisor's ROI score is rated right above Council of Better Business Bureaus, and is preceded by Houzz.
| COMPANY | Pricing Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| Yelp | 3.2/5 |
| Angi | 2.4/5 |
| Houzz | 2.3/5 |
| home advisor | 1.5/5 |
| Council of Better Business Bureaus | N/A |
Unlock home advisor ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full home advisor ROI vs. Competitors data and gain insights into your customers today.
home advisor Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into home advisor Customer Satisfaction
home advisor's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked home advisor's Customer Satisfaction.
Ranked home advisor Customer Satisfaction the Highest
home advisor Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
home advisor's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of home advisor.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
home advisor Customer Satisfaction Score by Usage
home advisor's Customer Satisfaction score was rated 0 points by customers who have used home advisor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
home advisor Customer Satisfaction vs. Competitors
Compared to its competitors, home advisor's Customer Satisfaction score is rated right above Council of Better Business Bureaus, and is preceded by Angi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Home Depot | 68% |
| Yelp | 59% |
| Houzz | 37% |
| Angi | 36% |
| home advisor | 0% |
| Council of Better Business Bureaus | 0% |
Unlock home advisor Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full home advisor Customer Satisfaction vs. Competitors data and gain insights into your customers today.
home advisor Customer Service
1.5/5
home advisor has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock home advisor's overall Customer Service score rated by its users and customers.
About home advisor's Customer Service
Website
https://www.homeadvisor.com/
Quick Insights into home advisor Customer Service
home advisor's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked home advisor's Customer Service score.
Ranked home advisor Customer Service the Highest
home advisor Customer Service Score by Ethnicity
home advisor's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of home advisor.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
home advisor Customer Service Score by Usage
home advisor's Customer Service score was rated 1.5 stars by customers who have used home advisor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
home advisor Customer Service vs. Competitors
Compared to its competitors, home advisor's Customer Service score is rated right above Council of Better Business Bureaus, and is preceded by Houzz.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| Yelp | 3.1/5 |
| Angi | 2.4/5 |
| Houzz | 2.2/5 |
| home advisor | 1.5/5 |
| Council of Better Business Bureaus | N/A |
Unlock home advisor Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full home advisor Customer Service vs. Competitors data and gain insights into your customers today.
home advisor as an Employer
2.4/5
home advisor has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
home advisor scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of home advisor would recommend the brand to a friend. ENPS measures how likely home advisor employees would recommend working at home advisor to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
