100
NPS
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HotPads
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About HotPads' Brand
HotPads is a map-based rental housing and real estate search engine delivering an online and interactive housing search experience. Among its major competitors, HotPads is ranked in 1st place for NPS while Redfin is 2nd, and Apartments.com is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.5/5
Pricing
4.7/5
Customer Service
HotPads Ranking
- #1 / 4 of its competitors
HotPads NPS
HotPads's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether HotPads's customers would recommend using the product based on a scale of -100 to 100.
HotPads Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
HotPads NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
May 2024 100 | May 2024 | 100 |
How Other Brands Compare
HotPads is ranked first for NPS among its competitors. Redfin and Apartments.com come in second and third, with Trulia coming in at #4.
HotPads |  Redfin |  Trulia |  Apartments.com | |
| Global Ranking | #- | #447 | #- | #- |
| NPS | 100 | 6 | -37 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.89B | $9.91B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HotPads NPS vs. Competitors
Compared to its competitors, HotPads's NPS is rated right above Redfin.
| COMPANY | NPS Score | |
|---|---|---|
| HotPads | 100 |
| Redfin | 6 |
| Apartments.com | 6 |
 | Craigslist | 0 |
 | Lovely | N/A |
 | RadPad | N/A |
| Trulia | -37 |
HotPads Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HotPads users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HotPads Customer Loyalty vs. Competitors
Compared to its competitors, HotPads's Customer Loyalty score is rated right above Redfin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| HotPads | 100% |
| Redfin | 75% |
| Craigslist | 68% |
| Trulia | 67% |
| Apartments.com | 61% |
| Lovely | N/A |
| RadPad | N/A |
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HotPads Product Quality
4.5/5
HotPads has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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HotPads Product Information
HotPads’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://hotpads.com
- Company Size
- 11-50 Employees
Industry
Tech
Real Estate
SaaS
Travel
HotPads Product Quality vs. Competitors
Compared to its competitors, HotPads's Product Quality score is rated right above Craigslist.
| COMPANY | Product Quality Score | |
|---|---|---|
| HotPads | 4.5/5 |
| Craigslist | 3.8/5 |
| Redfin | 3.6/5 |
| Apartments.com | 3.4/5 |
| Trulia | 2.6/5 |
| Lovely | N/A |
| RadPad | N/A |
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HotPads Pricing
HotPads ROI & Value For Money
3.5/5
HotPads has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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HotPads Pricing vs. Competitors
Compared to its competitors, HotPads's ROI score is rated right above Apartments.com, and is preceded by Redfin.
| COMPANY | Pricing Score | |
|---|---|---|
| Craigslist | 3.9/5 |
| Redfin | 3.5/5 |
| HotPads | 3.5/5 |
| Apartments.com | 3.3/5 |
| Trulia | 2.3/5 |
| Lovely | N/A |
| RadPad | N/A |
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HotPads Customer Satisfaction (CSAT)
HotPads Customer Satisfaction (CSAT) Score
100 / 100
HotPads has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HotPads Customer Satisfaction vs. Competitors
Compared to its competitors, HotPads's Customer Satisfaction score is rated right above Craigslist.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| HotPads | 100% |
| Craigslist | 100% |
| Redfin | 62% |
| Trulia | 54% |
| Apartments.com | 50% |
| Lovely | 0% |
| RadPad | 0% |
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HotPads Customer Service
4.7/5
HotPads has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About HotPads's Customer Service
Address
225 Bush St, San Francisco, CA
Website
http://hotpads.com
Phone Number
(269)414-4234
HotPads Customer Service vs. Competitors
Compared to its competitors, HotPads's Customer Service score is rated right above Redfin.
| COMPANY | Customer Service Score | |
|---|---|---|
| HotPads | 4.7/5 |
| Redfin | 3.6/5 |
| Craigslist | 3.6/5 |
| Apartments.com | 3.4/5 |
| Trulia | 2.4/5 |
| Lovely | N/A |
| RadPad | N/A |
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