50
NPS
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HPCL
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About HPCL's Brand
HPCL is a Government of India Enterprise with a Navratna Status, and a Fortune 500 and Forbes 2000 company, with an annual turnover of Rs. Among its major competitors, HPCL is ranked in 3rd place for NPS while GAIL is 1st, and Indian Oil is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
HPCL Ranking
- #2 / 4 of its competitors
HPCL NPS
HPCL's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether HPCL's customers would recommend using the product based on a scale of -100 to 100.
HPCL Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
HPCL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 0 | Mar 2024 | 0 |
Oct 2025 50 | Oct 2025 | 50 |
How Other Brands Compare
HPCL is ranked second for NPS among its competitors. GAIL and Saudi Aramco come in first and third, with Oil and Natural Gas Corporation coming in at #4.
HPCL |  Saudi Aramco |  Oil and Natural Gas Corporation |  GAIL | |
| Global Ranking | #- | #712 | #- | #- |
| NPS | 50 | 32 | - | 100 |
| Valuation Updated every 24 hours for public companies | - | - | $7.40B | $2.47B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HPCL NPS vs. Competitors
Compared to its competitors, HPCL's NPS is rated right above State Bank of India, and is preceded by Indian Oil.
| COMPANY | NPS Score | |
|---|---|---|
| GAIL | 100 |
 | Indian Oil | 60 |
| HPCL | 50 |
 | State Bank of India | 47 |
| Saudi Aramco | 32 |
 | ENERGY TRANSFER PARTNERS | 3 |
| Oil and Natural Gas Corporation | N/A |
HPCL Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HPCL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HPCL Customer Loyalty vs. Competitors
Compared to its competitors, HPCL's Customer Loyalty score is rated right above State Bank of India, and is preceded by GAIL.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GAIL | 100% |
| HPCL | 100% |
| State Bank of India | 92% |
| Indian Oil | 85% |
| Saudi Aramco | 84% |
| ENERGY TRANSFER PARTNERS | 79% |
| Oil and Natural Gas Corporation | N/A |
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HPCL Product Quality
4/5
HPCL has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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HPCL Product Information
HPCL’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
HPCL Product Quality vs. Competitors
Compared to its competitors, HPCL's Product Quality score is rated right above Indian Oil, and is preceded by Saudi Aramco.
| COMPANY | Product Quality Score | |
|---|---|---|
| GAIL | 5/5 |
| State Bank of India | 4.5/5 |
| Saudi Aramco | 4.1/5 |
| HPCL | 4/5 |
| Indian Oil | 3.9/5 |
| ENERGY TRANSFER PARTNERS | 3.6/5 |
| Oil and Natural Gas Corporation | N/A |
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HPCL Pricing
HPCL ROI & Value For Money
5/5
HPCL has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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HPCL Pricing vs. Competitors
Compared to its competitors, HPCL's ROI score is rated right above State Bank of India, and is preceded by GAIL.
| COMPANY | Pricing Score | |
|---|---|---|
| GAIL | 5/5 |
| HPCL | 5/5 |
| State Bank of India | 4.5/5 |
| Indian Oil | 4.2/5 |
| Saudi Aramco | 4/5 |
| ENERGY TRANSFER PARTNERS | 3.5/5 |
| Oil and Natural Gas Corporation | N/A |
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HPCL Customer Satisfaction (CSAT)
HPCL Customer Satisfaction (CSAT) Score
100 / 100
HPCL has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HPCL Customer Satisfaction vs. Competitors
Compared to its competitors, HPCL's Customer Satisfaction score is rated right above State Bank of India, and is preceded by Indian Oil.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GAIL | 100% |
| Indian Oil | 100% |
| HPCL | 100% |
| State Bank of India | 86% |
| Saudi Aramco | 82% |
| ENERGY TRANSFER PARTNERS | 74% |
| Oil and Natural Gas Corporation | 0% |
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HPCL Customer Service
5/5
HPCL has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About HPCL's Customer Service
Website
http://hindustanpetroleum.com
Phone Number
91-22-2286-3900
HPCL Customer Service vs. Competitors
Compared to its competitors, HPCL's Customer Service score is rated right above State Bank of India, and is preceded by GAIL.
| COMPANY | Customer Service Score | |
|---|---|---|
| GAIL | 5/5 |
| HPCL | 5/5 |
| State Bank of India | 4.5/5 |
| Saudi Aramco | 4.1/5 |
| Indian Oil | 4/5 |
| ENERGY TRANSFER PARTNERS | 3.4/5 |
| Oil and Natural Gas Corporation | N/A |
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HPCL as an Employer
Consumer vs. Employees
HPCL scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of HPCL would recommend the brand to a friend. ENPS measures how likely HPCL employees would recommend working at HPCL to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
