-18
NPS
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Hunter Douglas
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About Hunter Douglas' Brand
Hunter Douglas is the market leader in window coverings and a major manufacturer of architectural products. Among its major competitors, Hunter Douglas is ranked in 4th place for NPS while Lutron is 1st, and The Home Depot is 2nd.Their current market cap is $2.74B
Brand at a Glance
75%
Customer Loyalty
2.9/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
Hunter Douglas Ranking
- #4 / 4 of its competitors
Hunter Douglas NPS
Hunter Douglas's Net Promoter Score (NPS) is a -18 with 36% Promoters, 10% Passives, and 54% Detractors. Net Promoter Score tracks whether Hunter Douglas's customers would recommend using the product based on a scale of -100 to 100.
Hunter Douglas Overall NPS
| 36% | Promoters |
|---|---|
| 10% | Passives |
| 54% | Detractors |
Hunter Douglas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -19 | Jul 2024 | -19 |
Aug 2024 -19 | Aug 2024 | -19 |
Sep 2024 -22 | Sep 2024 | -22 |
Oct 2024 -20 | Oct 2024 | -20 |
Nov 2024 -21 | Nov 2024 | -21 |
Jan 2025 -17 | Jan 2025 | -17 |
Mar 2025 -18 | Mar 2025 | -18 |
Apr 2025 -18 | Apr 2025 | -18 |
May 2025 -18 | May 2025 | -18 |
Jun 2025 -18 | Jun 2025 | -18 |
Jul 2025 -18 | Jul 2025 | -18 |
Dec 2025 -19 | Dec 2025 | -19 |
How Other Brands Compare
Hunter Douglas is ranked #4 for NPS among its competitors. Lutron and The Home Depot come in first and second, with Lowe's Home Improvement coming in at third. Among those competitors, it is the lowest valued company behind The Home Depot.
Hunter Douglas |  The Home Depot |  Lowe's Home Improvement |  Lutron | |
| Global Ranking | #- | #86 | #128 | #- |
| NPS | -18 | 21 | -5 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $2.74B | $301.06B | $136.70B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hunter Douglas NPS by Gender
Female customers rated Hunter Douglas's NPS 40 points higher than Male customers.
Male
-58
Hunter Douglas's NPS was rated -58 by Male customers on Comparably.
19%
Promoters
4%
Passives
77%
Detractors
Female
-18
Hunter Douglas's NPS was rated -18 by Female customers on Comparably.
35%
Promoters
12%
Passives
53%
Detractors
Hunter Douglas NPS by Ethnicity
Hunter Douglas's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -58 | Caucasian | -58 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other -60 | Other | -60 |
Hunter Douglas NPS by Age
Hunter Douglas's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Hunter Douglas NPS by Usage
Hunter Douglas's NPS was rated the highest by customers who have used Hunter Douglas's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -42 | Less than 1 Year | -42 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -26 | 5 to 10 Years | -26 |
Over 10 Years -45 | Over 10 Years | -45 |
Hunter Douglas NPS vs. Competitors
Compared to its competitors, Hunter Douglas's NPS is rated right above The Shade Store, and is preceded by Lowe's Home Improvement.
| COMPANY | NPS Score | |
|---|---|---|
| Lutron | 31 |
| The Home Depot | 21 |
 | HRG Group | N/A |
| Lowe's Home Improvement | -5 |
| Hunter Douglas | -18 |
 | The Shade Store | -88 |
Hunter Douglas Customer Reviews
Out of the 17 Hunter Douglas customer reviews 4 were positive and 13 were constructive. Hunter Douglas customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hunter Douglas Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Hunter Douglas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hunter Douglas Customer Loyalty Score by Gender
Female customers rated Hunter Douglas's Customer Loyalty score 11% higher than Male customers.
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Male
72%
Yes
Female
83%
Yes
Hunter Douglas Customer Loyalty Score by Ethnicity
Hunter Douglas's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hunter Douglas.
71
out of 100
Caucasian
82
out of 100
Other
Hunter Douglas Customer Loyalty Score by Age
Hunter Douglas's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
41-45 100% | 41-45 | 100% |
46-50 78% | 46-50 | 78% |
56-60 33% | 56-60 | 33% |
61-65 87% | 61-65 | 87% |
66+ 74% | 66+ | 74% |
Hunter Douglas Customer Loyalty Score by Usage
Hunter Douglas's Customer Loyalty score was rated the highest by customers who have used Hunter Douglas's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Hunter Douglas Customer Loyalty Score by Industry
Hunter Douglas's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
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Hunter Douglas Customer Loyalty vs. Competitors
Compared to its competitors, Hunter Douglas's Customer Loyalty score is rated right above The Shade Store, and is preceded by Lutron.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Home Depot | 81% |
| Lowe's Home Improvement | 77% |
| Lutron | 75% |
| Hunter Douglas | 75% |
| The Shade Store | 45% |
| HRG Group | N/A |
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Hunter Douglas Product Quality
2.9/5
Hunter Douglas has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Hunter Douglas Product Information
Hunter Douglas’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Hunter Douglas's product the highest. Reviewers from the Business and Consumer Services industry rated Hunter Douglas the lowest at 2.
- Company Size
- 10,000+ Employees
Industry
Hardware and Devices
Real Estate
Quick Insights into Hunter Douglas Product Quality
Hunter Douglas's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 66+.
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Ranked Hunter Douglas Product Quality the Highest
Ranked Hunter Douglas Product Quality the Lowest
Hunter Douglas Product Quality Score by Gender
Female customers rated Hunter Douglas's Product Quality score 0.8 stars higher than Male customers.
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Male
2.3/5
Female
3.1/5
Hunter Douglas Product Quality Score by Ethnicity
Hunter Douglas's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 3.1 | Other | 3.1 |
Hunter Douglas Product Quality Score by Age
Hunter Douglas's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.2 | 31-35 | 3.2 |
41-45 3.9 | 41-45 | 3.9 |
46-50 2.7 | 46-50 | 2.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3 | 61-65 | 3 |
66+ 1.5 | 66+ | 1.5 |
Hunter Douglas Product Quality Score by Usage
Hunter Douglas's Product Quality score was rated the highest by customers who have used Hunter Douglas's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Hunter Douglas Product Quality Score by Industry
Hunter Douglas's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Business and Consumer Services industry customers.
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Hunter Douglas Product Quality vs. Competitors
Compared to its competitors, Hunter Douglas's Product Quality score is rated right above The Shade Store, and is preceded by Lowe's Home Improvement.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lutron | 3.9/5 |
| The Home Depot | 3.6/5 |
| Lowe's Home Improvement | 3.1/5 |
| Hunter Douglas | 2.9/5 |
| The Shade Store | 1.5/5 |
| HRG Group | N/A |
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Hunter Douglas Pricing
Hunter Douglas ROI & Value For Money
2.5/5
Hunter Douglas has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Hunter Douglas Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Hunter Douglas.
Quick Insights into Hunter Douglas ROI
Hunter Douglas's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers ages 66+.
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Ranked Hunter Douglas ROI the Highest
Ranked Hunter Douglas ROI the Lowest
Hunter Douglas ROI Score by Gender
Female customers rated Hunter Douglas's ROI score 0.9 stars higher than Male customers.
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Male
1.9/5
Female
2.8/5
Hunter Douglas ROI Score by Ethnicity
Hunter Douglas's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 2.6 | Other | 2.6 |
Hunter Douglas ROI Score by Age
Hunter Douglas's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
41-45 3.2 | 41-45 | 3.2 |
46-50 2.6 | 46-50 | 2.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.5 | 61-65 | 2.5 |
66+ 1.5 | 66+ | 1.5 |
Hunter Douglas ROI Score by Usage
Hunter Douglas's ROI score was rated the highest by customers who have used Hunter Douglas's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hunter Douglas ROI Score by Industry
Hunter Douglas's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Business and Consumer Services industry customers.
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Hunter Douglas Pricing vs. Competitors
Compared to its competitors, Hunter Douglas's ROI score is rated right above The Shade Store, and is preceded by Lowe's Home Improvement.
| COMPANY | Pricing Score | |
|---|---|---|
| Lutron | 3.6/5 |
| The Home Depot | 3.6/5 |
| Lowe's Home Improvement | 3/5 |
| Hunter Douglas | 2.5/5 |
| The Shade Store | 1.5/5 |
| HRG Group | N/A |
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Hunter Douglas Customer Satisfaction (CSAT)
Hunter Douglas Customer Satisfaction (CSAT) Score
47 / 100
Hunter Douglas has an overall Customer Satisfaction score of 47 rated by its users and customers.
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Very Satisfied
27%
Satisfied
20%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
14%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hunter Douglas Customer Satisfaction
Hunter Douglas's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Hunter Douglas Customer Satisfaction the Highest
Ranked Hunter Douglas Customer Satisfaction the Lowest
Hunter Douglas Customer Satisfaction Score by Gender
Female customers rated Hunter Douglas's Customer Satisfaction score 5 points higher than Male customers.
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42 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 17% | |
Very Dissatisfied | 38% |
47 / 100
FemaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 24% | |
Very Dissatisfied | 18% |
Hunter Douglas Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hunter Douglas' Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.
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31 / 100
Very Satisfied
17%
Satisfied
14%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
21%
Very Dissatisfied
38%
CSAT according to Asian or Pacific Islander
Hunter Douglas' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Hunter Douglas' Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
Hunter Douglas Customer Satisfaction Score by Age
Hunter Douglas's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 41-45 | 60% | |||||||||||||||
| 46-50 | 34% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 43% | |||||||||||||||
| 66+ | 15% |
Hunter Douglas Customer Satisfaction Score by Usage
Hunter Douglas's Customer Satisfaction score was rated the highest by customers who have used Hunter Douglas's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Hunter Douglas Customer Satisfaction Score by Industry
Hunter Douglas's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Business and Consumer Services industry customers.
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}Hunter Douglas Customer Satisfaction vs. Competitors
Compared to its competitors, Hunter Douglas's Customer Satisfaction score is rated right above Lowe's Home Improvement, and is preceded by The Home Depot.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lutron | 75% |
| The Home Depot | 68% |
| Hunter Douglas | 46% |
| Lowe's Home Improvement | 39% |
| The Shade Store | 0% |
| HRG Group | 0% |
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Hunter Douglas Customer Service
2.6/5
Hunter Douglas has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Hunter Douglas's Customer Service
Address
Rotterdam Junction, NY 3008 Netherlands
Website
http://www.hunterdouglasgroup.com/
Phone Number
31 10 486 9911
Quick Insights into Hunter Douglas Customer Service
Hunter Douglas's Customer Service score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers ages 56-60.
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Ranked Hunter Douglas Customer Service the Highest
Ranked Hunter Douglas Customer Service the Lowest
Hunter Douglas Customer Service Score by Gender
Female customers rated Hunter Douglas's Customer Service score 0.9 stars higher than Male customers.
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Male
2.1/5
Female
3/5
Hunter Douglas Customer Service Score by Ethnicity
Hunter Douglas's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 2.7 | Other | 2.7 |
Hunter Douglas Customer Service Score by Age
Hunter Douglas's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.2 | 31-35 | 3.2 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.9 | 46-50 | 2.9 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.7 | 61-65 | 2.7 |
66+ 1.6 | 66+ | 1.6 |
Hunter Douglas Customer Service Score by Usage
Hunter Douglas's Customer Service score was rated the highest by customers who have used Hunter Douglas's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Hunter Douglas Customer Service Score by Industry
Hunter Douglas's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Business and Consumer Services industry customers.
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Hunter Douglas Customer Service vs. Competitors
Compared to its competitors, Hunter Douglas's Customer Service score is rated right above The Shade Store, and is preceded by Lowe's Home Improvement.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lutron | 3.8/5 |
| The Home Depot | 3.6/5 |
| Lowe's Home Improvement | 2.9/5 |
| Hunter Douglas | 2.6/5 |
| The Shade Store | 1.5/5 |
| HRG Group | N/A |
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Hunter Douglas as an Employer
2.6/5
Hunter Douglas has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Hunter Douglas scored a -18 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Hunter Douglas would recommend the brand to a friend. ENPS measures how likely Hunter Douglas employees would recommend working at Hunter Douglas to a friend.
Net Promoter Score
-18
NPS Score
| 36% | Promoters |
|---|---|
| 10% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 32% | Promoters |
|---|---|
| 15% | Passive |
| 53% | Detractors |
