-50
NPS
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HyreCar
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About HyreCar's Brand
HyreCar Inc. (NASDAQ: HYRE) is a nationwide leader operating a carsharing marketplace for ridesharing and food and package delivery nationwide via its proprietary technology platform. Among its major competitors, HyreCar is ranked in 6th place for NPS while Uber is 1st, and Sixt is 2nd. Overall, HyreCar has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $238.29M
Brand at a Glance
80%
Customer Loyalty
1.9/5
Product Quality
2.1/5
Pricing
1.7/5
Customer Service
HyreCar Ranking
- #3 / 4 of its competitors
HyreCar NPS
HyreCar's Net Promoter Score (NPS) is a -50 with 22% Promoters, 6% Passives, and 72% Detractors. Net Promoter Score tracks whether HyreCar's customers would recommend using the product based on a scale of -100 to 100.
HyreCar Overall NPS
| 22% | Promoters |
|---|---|
| 6% | Passives |
| 72% | Detractors |
HyreCar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -55 | Sep 2022 | -55 |
Jan 2023 -57 | Jan 2023 | -57 |
Feb 2023 -59 | Feb 2023 | -59 |
Mar 2023 -57 | Mar 2023 | -57 |
Apr 2023 -58 | Apr 2023 | -58 |
May 2023 -60 | May 2023 | -60 |
Sep 2023 -56 | Sep 2023 | -56 |
Nov 2023 -58 | Nov 2023 | -58 |
Dec 2023 -58 | Dec 2023 | -58 |
Feb 2024 -56 | Feb 2024 | -56 |
Sep 2024 -52 | Sep 2024 | -52 |
Sep 2025 -50 | Sep 2025 | -50 |
How Other Brands Compare
HyreCar is ranked third for NPS among its competitors. Uber and Getaround come in first and second, with Lyft coming in at #4. Among those competitors, it is the lowest valued company behind Uber.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HyreCar NPS by Gender
Female customers rated HyreCar's NPS 69 points higher than Male customers.
Male
-93
HyreCar's NPS was rated -93 by Male customers on Comparably.
0%
Promoters
7%
Passives
93%
Detractors
Female
-24
HyreCar's NPS was rated -24 by Female customers on Comparably.
38%
Promoters
0%
Passives
62%
Detractors
HyreCar NPS by Ethnicity
HyreCar's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
African American/Black -57 | African American/Black | -57 |
HyreCar NPS by Age
HyreCar's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
HyreCar NPS by Usage
HyreCar's NPS was rated the highest by customers who have used HyreCar's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -76 | Less than 1 Year | -76 |
1 to 2 Years -23 | 1 to 2 Years | -23 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
HyreCar Customer Reviews
Out of the 10 HyreCar customer reviews 3 were positive and 7 were constructive. HyreCar customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
HyreCar Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of HyreCar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HyreCar Customer Loyalty Score by Gender
Female customers rated HyreCar's Customer Loyalty score 3% higher than Male customers.
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Male
76%
Yes
Female
79%
Yes
HyreCar Customer Loyalty Score by Ethnicity
HyreCar's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HyreCar.
82
out of 100
Caucasian
87
out of 100
African American/Black
HyreCar Customer Loyalty Score by Age
HyreCar's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 49% | 26-30 | 49% |
31-35 89% | 31-35 | 89% |
41-45 100% | 41-45 | 100% |
HyreCar Customer Loyalty Score by Usage
HyreCar's Customer Loyalty score was rated the highest by customers who have used HyreCar's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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HyreCar Customer Loyalty Score by Industry
HyreCar's Customer Loyalty score was rated 100% by Transportation industry customers.
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HyreCar Customer Loyalty vs. Competitors
Compared to its competitors, HyreCar's Customer Loyalty score is rated right above Uber.
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HyreCar Product Quality
1.9/5
HyreCar has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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HyreCar Product Information
HyreCar’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated HyreCar's product the highest.
- Website
- https://www.hyrecar.com
- Company Size
- 51-200 Employees
Industry
Transportation
Quick Insights into HyreCar Product Quality
HyreCar's Product Quality score was rated highest by customers who have used HyreCar's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked HyreCar Product Quality the Highest
Ranked HyreCar Product Quality the Lowest
HyreCar Product Quality Score by Gender
Female customers rated HyreCar's Product Quality score 0.8 stars higher than Male customers.
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Male
1.5/5
Female
2.3/5
HyreCar Product Quality Score by Ethnicity
HyreCar's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HyreCar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 1.6 | African American/Black | 1.6 |
HyreCar Product Quality Score by Age
HyreCar's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HyreCar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.7 | 31-35 | 1.7 |
41-45 2 | 41-45 | 2 |
HyreCar Product Quality Score by Usage
HyreCar's Product Quality score was rated the highest by customers who have used HyreCar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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HyreCar Product Quality Score by Industry
HyreCar's Product Quality score was rated 1.5 stars by Transportation industry customers.
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HyreCar Product Quality vs. Competitors
Compared to its competitors, HyreCar's Product Quality score is rated right below Lyft.
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VS
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HyreCar Pricing
HyreCar ROI & Value For Money
2.1/5
HyreCar has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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HyreCar Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry.
Quick Insights into HyreCar ROI
HyreCar's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked HyreCar ROI the Highest
Ranked HyreCar ROI the Lowest
HyreCar ROI Score by Gender
Female customers rated HyreCar's ROI score 1.3 stars higher than Male customers.
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Male
1.5/5
Female
2.8/5
HyreCar ROI Score by Ethnicity
HyreCar's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HyreCar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 1.8 | African American/Black | 1.8 |
HyreCar ROI Score by Age
HyreCar's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HyreCar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.7 | 31-35 | 1.7 |
41-45 2.4 | 41-45 | 2.4 |
HyreCar ROI Score by Usage
HyreCar's ROI score was rated the highest by customers who have used HyreCar's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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HyreCar ROI Score by Industry
HyreCar's ROI score was rated 1.9 stars by Transportation industry customers.
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HyreCar Pricing vs. Competitors
Compared to its competitors, HyreCar's ROI score is rated right above Getaround, and is preceded by Hertz.
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HyreCar Customer Satisfaction (CSAT)
HyreCar Customer Satisfaction (CSAT) Score
32 / 100
HyreCar has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
16%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
48%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HyreCar Customer Satisfaction
HyreCar's Customer Satisfaction score was rated highest by customers who have used HyreCar's products/services for 1 to 2 Years, and rated lowest by customers who have used HyreCar's products/services for Less than 1 Year.
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Ranked HyreCar Customer Satisfaction the Highest
Ranked HyreCar Customer Satisfaction the Lowest
HyreCar Customer Satisfaction Score by Gender
Female customers rated HyreCar's Customer Satisfaction score 22 points higher than Male customers.
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24 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 13% | |
Very Dissatisfied | 50% |
46 / 100
FemaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 45% |
HyreCar Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HyreCar's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
43%
CSAT according to African American/Black
HyreCar's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
HyreCar Customer Satisfaction Score by Age
HyreCar's Customer Satisfaction score was rated 40 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 40% |
HyreCar Customer Satisfaction Score by Usage
HyreCar's Customer Satisfaction score was rated the highest by customers who have used HyreCar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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HyreCar Customer Satisfaction vs. Competitors
Compared to its competitors, HyreCar's Customer Satisfaction score is rated right above Getaround, and is preceded by Hertz.
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HyreCar Customer Service
1.7/5
HyreCar has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About HyreCar's Customer Service
Address
355 S Grand Ave, Los Angeles, CA 90071
Website
https://www.hyrecar.com
Phone Number
8886886769
HyreCar's Social Links
Quick Insights into HyreCar Customer Service
HyreCar's Customer Service score was rated highest by customers who have used HyreCar's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked HyreCar Customer Service the Highest
Ranked HyreCar Customer Service the Lowest
HyreCar Customer Service Score by Gender
Female customers rated HyreCar's Customer Service score 0.4 stars higher than Male customers.
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Male
1.5/5
Female
1.9/5
HyreCar Customer Service Score by Ethnicity
HyreCar's Customer Service score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
HyreCar Customer Service Score by Age
HyreCar's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
41-45 2 | 41-45 | 2 |
HyreCar Customer Service Score by Usage
HyreCar's Customer Service score was rated the highest by customers who have used HyreCar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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HyreCar Customer Service Score by Industry
HyreCar's Customer Service score was rated 1.5 stars by Transportation industry customers.
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HyreCar Customer Service vs. Competitors
Compared to its competitors, HyreCar's Customer Service score is rated right below Lyft.
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HyreCar as an Employer
4.0/5
HyreCar has a 4.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
HyreCar scored a -50 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of HyreCar would recommend the brand to a friend. ENPS measures how likely HyreCar employees would recommend working at HyreCar to a friend.
Net Promoter Score
-50
NPS Score
| 22% | Promoters |
|---|---|
| 6% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 57% | Promoters |
|---|---|
| 25% | Passive |
| 18% | Detractors |
