13
NPS
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Ineos
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About Ineos' Brand
Ineos is a manufacturer of petrochemicals, specialty chemicals and oil products. The company is headquartered in Rolle, Switzerland and was founded in 1890. Ineos has grown rapidly by both acquisition and internal expansions and is now a leading global manufacturer of specialty and commodity chemicals. It has been acquiring commodity chemical businesses from corporate giants besides acquiring polyester businesses. The firm is focused on rapid growth through investment in new products and manufacturing facilities or by acquisition. Among its major competitors, Ineos is ranked in 4th place for NPS while BASF is 1st, and Dow Chemical Company is 2nd.
Brand at a Glance
87%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Ineos Ranking
- #4 / 4 of its competitors
Ineos NPS
Ineos's Net Promoter Score (NPS) is a 13 with 45% Promoters, 23% Passives, and 32% Detractors. Net Promoter Score tracks whether Ineos's customers would recommend using the product based on a scale of -100 to 100.
Ineos Overall NPS
| 45% | Promoters |
|---|---|
| 23% | Passives |
| 32% | Detractors |
Ineos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 25 | May 2023 | 25 |
Jun 2023 33 | Jun 2023 | 33 |
Jul 2023 40 | Jul 2023 | 40 |
Aug 2023 45 | Aug 2023 | 45 |
Sep 2023 42 | Sep 2023 | 42 |
Nov 2023 29 | Nov 2023 | 29 |
Jan 2024 18 | Jan 2024 | 18 |
Apr 2024 23 | Apr 2024 | 23 |
May 2024 16 | May 2024 | 16 |
Jul 2024 20 | Jul 2024 | 20 |
Dec 2024 18 | Dec 2024 | 18 |
Mar 2025 13 | Mar 2025 | 13 |
How Other Brands Compare
Ineos is ranked #4 for NPS among its competitors. BASF and Dow Chemical Company come in first and second, with LyondellBasell Industries coming in at third.
Ineos |  Dow Chemical Company |  BASF |  LyondellBasell Industries | |
| Global Ranking | #- | #196 | #535 | #- |
| NPS | 13 | 27 | 31 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $68.56B | $76.09B | $29.18B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ineos NPS vs. Competitors
Compared to its competitors, Ineos's NPS is rated right above Solvay, and is preceded by LyondellBasell Industries.
| COMPANY | NPS Score | |
|---|---|---|
| BASF | 31 |
| Dow Chemical Company | 27 |
| LyondellBasell Industries | 19 |
| Ineos | 13 |
 | Solvay | 11 |
Ineos Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Ineos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ineos Customer Loyalty vs. Competitors
Compared to its competitors, Ineos's Customer Loyalty score is rated right above LyondellBasell Industries.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ineos | 87% |
| LyondellBasell Industries | 84% |
| BASF | 83% |
| Dow Chemical Company | 79% |
| Solvay | 77% |
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Ineos Product Quality
3.5/5
Ineos has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Ineos Product Information
Ineos’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.ineos.com
- Company Size
- 10,000+ Employees
Ineos Product Quality vs. Competitors
Compared to its competitors, Ineos's Product Quality score is rated right above LyondellBasell Industries, and is preceded by Solvay.
| COMPANY | Product Quality Score | |
|---|---|---|
| BASF | 4.2/5 |
| Dow Chemical Company | 4.1/5 |
| Solvay | 3.8/5 |
| Ineos | 3.5/5 |
| LyondellBasell Industries | 3.5/5 |
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Ineos Pricing
Ineos ROI & Value For Money
3.4/5
Ineos has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Ineos Pricing vs. Competitors
Compared to its competitors, Ineos's ROI score is rated right below Solvay.
| COMPANY | Pricing Score | |
|---|---|---|
| BASF | 4.1/5 |
| Dow Chemical Company | 3.9/5 |
| LyondellBasell Industries | 3.6/5 |
| Solvay | 3.5/5 |
| Ineos | 3.4/5 |
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Ineos Customer Satisfaction (CSAT)
Ineos Customer Satisfaction (CSAT) Score
73 / 100
Ineos has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ineos Customer Satisfaction vs. Competitors
Compared to its competitors, Ineos's Customer Satisfaction score is rated right above LyondellBasell Industries, and is preceded by Dow Chemical Company .
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BASF | 83% |
| Solvay | 79% |
| Dow Chemical Company | 76% |
| Ineos | 73% |
| LyondellBasell Industries | 72% |
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Ineos Customer Service
3.5/5
Ineos has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Ineos's Customer Service
Address
1180
Website
www.ineos.com
Phone Number
5
Ineos Customer Service vs. Competitors
Compared to its competitors, Ineos's Customer Service score is rated right below Solvay.
| COMPANY | Customer Service Score | |
|---|---|---|
| BASF | 4.1/5 |
| Dow Chemical Company | 3.9/5 |
| LyondellBasell Industries | 3.7/5 |
| Solvay | 3.6/5 |
| Ineos | 3.5/5 |
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Ineos as an Employer
4.1/5
Ineos has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Ineos scored a 13 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Ineos would recommend the brand to a friend. ENPS measures how likely Ineos employees would recommend working at Ineos to a friend.
Net Promoter Score
13
NPS Score
| 45% | Promoters |
|---|---|
| 23% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 72% | Promoters |
|---|---|
| 14% | Passive |
| 14% | Detractors |
