19
NPS
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LyondellBasell Industries
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About LyondellBasell Industries' Brand
Chemistry is the key to building a more sustainable future, and we have a mission to make this a reality. With innovative material solutions and recycling technologies, LyondellBasell is dedicated to creating a brighter, cleaner, and healthier future for generations to come. Among its major competitors, LyondellBasell Industries is ranked in 5th place for NPS while Covestro is 1st, and SABIC is 2nd.Their current market cap is $29.18B
Brand at a Glance
84%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
LyondellBasell Industries Ranking
- #3 / 4 of its competitors
LyondellBasell Industries NPS
LyondellBasell Industries's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether LyondellBasell Industries's customers would recommend using the product based on a scale of -100 to 100.
LyondellBasell Industries Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
LyondellBasell Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -15 | Sep 2023 | -15 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 -9 | Nov 2023 | -9 |
Dec 2023 8 | Dec 2023 | 8 |
Apr 2024 20 | Apr 2024 | 20 |
Jul 2024 13 | Jul 2024 | 13 |
Nov 2024 16 | Nov 2024 | 16 |
Dec 2024 22 | Dec 2024 | 22 |
Jan 2025 25 | Jan 2025 | 25 |
Apr 2025 30 | Apr 2025 | 30 |
May 2025 24 | May 2025 | 24 |
Dec 2025 18 | Dec 2025 | 18 |
How Other Brands Compare
LyondellBasell Industries is ranked third for NPS among its competitors. BASF and Dow Chemical Company come in first and second, with Eastman Chemical Company coming in at #4. Among those competitors, it is the third most valued company behind BASF.
LyondellBasell Industries |  Dow Chemical Company |  BASF |  Eastman Chemical Company | |
| Global Ranking | #- | #196 | #535 | #- |
| NPS | 19 | 27 | 31 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $29.18B | $68.56B | $76.09B | $15.16B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LyondellBasell Industries NPS by Gender
Male customers rated LyondellBasell Industries's NPS 150 points higher than Female customers.
Male
50
LyondellBasell Industries's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
-100
LyondellBasell Industries's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
LyondellBasell Industries NPS vs. Competitors
Compared to its competitors, LyondellBasell Industries's NPS is rated right above Eastman Chemical Company, and is preceded by Dow Chemical Company .
| COMPANY | NPS Score | |
|---|---|---|
 | Covestro | 100 |
 | SABIC | 38 |
| BASF | 31 |
| Dow Chemical Company | 27 |
| LyondellBasell Industries | 19 |
| Eastman Chemical Company | 11 |
 | Chevron Phillips Chemical | -11 |
LyondellBasell Industries Customer Reviews
Out of the 2 LyondellBasell Industries customer reviews 1 was positive and 1 was constructive. LyondellBasell Industries customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
LyondellBasell Industries Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of LyondellBasell Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LyondellBasell Industries Customer Loyalty Score by Gender
Female customers rated LyondellBasell Industries's Customer Loyalty score 22% higher than Male customers.
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Male
78%
Yes
Female
100%
Yes
LyondellBasell Industries Customer Loyalty vs. Competitors
Compared to its competitors, LyondellBasell Industries's Customer Loyalty score is rated right above BASF, and is preceded by Covestro.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Covestro | 100% |
| LyondellBasell Industries | 84% |
| BASF | 83% |
| SABIC | 82% |
| Dow Chemical Company | 79% |
| Chevron Phillips Chemical | 79% |
| Eastman Chemical Company | 70% |
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LyondellBasell Industries Product Quality
3.5/5
LyondellBasell Industries has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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LyondellBasell Industries Product Information
LyondellBasell Industries’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://lyondellbasell.com
- Company Size
- 10,000+ Employees
Industry
Chemicals
Quick Insights into LyondellBasell Industries Product Quality
LyondellBasell Industries's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked LyondellBasell Industries Product Quality the Highest
Ranked LyondellBasell Industries Product Quality the Lowest
LyondellBasell Industries Product Quality Score by Gender
Male customers rated LyondellBasell Industries's Product Quality score 1.5 stars higher than Female customers.
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Male
4.1/5
Female
2.6/5
LyondellBasell Industries Product Quality vs. Competitors
Compared to its competitors, LyondellBasell Industries's Product Quality score is rated right above Covestro, and is preceded by Eastman Chemical Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| BASF | 4.2/5 |
| SABIC | 4.1/5 |
| Dow Chemical Company | 4.1/5 |
| Chevron Phillips Chemical | 4.1/5 |
| Eastman Chemical Company | 3.6/5 |
| LyondellBasell Industries | 3.5/5 |
| Covestro | 2.5/5 |
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LyondellBasell Industries Pricing
LyondellBasell Industries ROI & Value For Money
3.6/5
LyondellBasell Industries has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into LyondellBasell Industries ROI
LyondellBasell Industries's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked LyondellBasell Industries ROI the Highest
Ranked LyondellBasell Industries ROI the Lowest
LyondellBasell Industries ROI Score by Gender
Male customers rated LyondellBasell Industries's ROI score 1.2 stars higher than Female customers.
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Male
4/5
Female
2.8/5
LyondellBasell Industries Pricing vs. Competitors
Compared to its competitors, LyondellBasell Industries's ROI score is rated right above Eastman Chemical Company, and is preceded by Chevron Phillips Chemical.
| COMPANY | Pricing Score | |
|---|---|---|
| SABIC | 4.1/5 |
| BASF | 4.1/5 |
| Covestro | 4/5 |
| Dow Chemical Company | 3.9/5 |
| Chevron Phillips Chemical | 3.8/5 |
| LyondellBasell Industries | 3.6/5 |
| Eastman Chemical Company | 3.6/5 |
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LyondellBasell Industries Customer Satisfaction (CSAT)
LyondellBasell Industries Customer Satisfaction (CSAT) Score
72 / 100
LyondellBasell Industries has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
50%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LyondellBasell Industries Customer Satisfaction
LyondellBasell Industries's Customer Satisfaction score was rated highest by Male customers.
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Ranked LyondellBasell Industries Customer Satisfaction the Highest
LyondellBasell Industries Customer Satisfaction Score by Gender
LyondellBasell Industries's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
LyondellBasell Industries Customer Satisfaction vs. Competitors
Compared to its competitors, LyondellBasell Industries's Customer Satisfaction score is rated right above Chevron Phillips Chemical, and is preceded by Dow Chemical Company .
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Covestro | 100% |
| BASF | 83% |
| SABIC | 76% |
| Dow Chemical Company | 76% |
| LyondellBasell Industries | 72% |
| Chevron Phillips Chemical | 71% |
| Eastman Chemical Company | 63% |
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LyondellBasell Industries Customer Service
3.7/5
LyondellBasell Industries has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About LyondellBasell Industries's Customer Service
Address
1221 McKinney St # 300, Houston, TX 77010
Website
http://lyondellbasell.com
Phone Number
(713) 309-7200
LyondellBasell Industries's Social Links
Quick Insights into LyondellBasell Industries Customer Service
LyondellBasell Industries's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked LyondellBasell Industries Customer Service the Highest
Ranked LyondellBasell Industries Customer Service the Lowest
LyondellBasell Industries Customer Service Score by Gender
Male customers rated LyondellBasell Industries's Customer Service score 2.1 stars higher than Female customers.
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Male
4.1/5
Female
2/5
LyondellBasell Industries Customer Service vs. Competitors
Compared to its competitors, LyondellBasell Industries's Customer Service score is rated right below Chevron Phillips Chemical.
| COMPANY | Customer Service Score | |
|---|---|---|
| SABIC | 4.2/5 |
| BASF | 4.1/5 |
| Covestro | 4/5 |
| Dow Chemical Company | 3.9/5 |
| Eastman Chemical Company | 3.8/5 |
| Chevron Phillips Chemical | 3.7/5 |
| LyondellBasell Industries | 3.7/5 |
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LyondellBasell Industries as an Employer
3.5/5
LyondellBasell Industries has a 3.5/5 stars for its overall company culture rated by their employees
top
15%
CEO of LyondellBasell Industries
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
LyondellBasell Industries scored a 19 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of LyondellBasell Industries would recommend the brand to a friend. ENPS measures how likely LyondellBasell Industries employees would recommend working at LyondellBasell Industries to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 56% | Promoters |
|---|---|
| 17% | Passive |
| 27% | Detractors |
