100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Covestro
Marketing or Exec? Claim Your Free Account
About Covestro's Brand
Covestro, formerly Bayer Materials Science, was spun off from the Bayer Group in 2015. The firm is a market leader in polyurethanes and polycarbonates, products that the company discovered in the mid-20th century. Covestro also has a sizeable specialty chemicals business that is focused on coatings and adhesives. Demand for the company's products is driven primarily by cyclical end markets, such as automotive, construction, and furniture. Among its major competitors, Covestro is ranked in 1st place for NPS while BASF is 2nd, and Dow Chemical Company is 3rd.Their current valuation is $13.02B
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Covestro Ranking
- #1 / 4 of its competitors
Covestro NPS
Covestro's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Covestro's customers would recommend using the product based on a scale of -100 to 100.
Covestro Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Covestro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
How Other Brands Compare
Covestro is ranked first for NPS among its competitors. BASF and Dow Chemical Company come in second and third, with Bayer coming in at #4. Among those competitors, it is the lowest valued company behind BASF.
Covestro |  Dow Chemical Company |  BASF |  Bayer | |
| Global Ranking | #- | #196 | #535 | #- |
| NPS | 100 | 27 | 31 | 8 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $13.02B | $68.56B | $76.09B | $61.97B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Covestro NPS vs. Competitors
Compared to its competitors, Covestro's NPS is rated right above BASF.
| COMPANY | NPS Score | |
|---|---|---|
| Covestro | 100 |
| BASF | 31 |
| Dow Chemical Company | 27 |
 | Hexion | 25 |
| Bayer | 8 |
 | LANXESS Deutschland | N/A |
 | Corbion | -6 |
Covestro Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Covestro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Covestro Customer Loyalty vs. Competitors
Compared to its competitors, Covestro's Customer Loyalty score is rated right above Corbion.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Covestro | 100% |
| Corbion | 95% |
| BASF | 83% |
| Dow Chemical Company | 79% |
| Bayer | 72% |
| Hexion | 69% |
| LANXESS Deutschland | N/A |
Unlock Covestro Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Covestro Customer Loyalty vs. Competitors data and gain insights into your customers today.
Covestro Product Quality
2.5/5
Covestro has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Covestro's overall Product Quality score rated by its users and customers.
Covestro Product Information
Covestro’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.covestro.com
- Company Size
- 10,000+ Employees
Covestro Product Quality vs. Competitors
Compared to its competitors, Covestro's Product Quality score is rated right above LANXESS Deutschland, and is preceded by Hexion.
| COMPANY | Product Quality Score | |
|---|---|---|
| BASF | 4.2/5 |
| Dow Chemical Company | 4.1/5 |
| Bayer | 3.8/5 |
| Corbion | 3.7/5 |
| Hexion | 3.1/5 |
| Covestro | 2.5/5 |
| LANXESS Deutschland | N/A |
Unlock Covestro Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Covestro Product Quality vs. Competitors data and gain insights into your customers today.
Covestro Pricing
Covestro ROI & Value For Money
4/5
Covestro has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Covestro's overall ROI score rated by its users and customers.
Covestro Pricing vs. Competitors
Compared to its competitors, Covestro's ROI score is rated right above Dow Chemical Company , and is preceded by BASF.
| COMPANY | Pricing Score | |
|---|---|---|
| BASF | 4.1/5 |
| Covestro | 4/5 |
| Dow Chemical Company | 3.9/5 |
| Bayer | 3.6/5 |
| Corbion | 3.6/5 |
| Hexion | 3.2/5 |
| LANXESS Deutschland | N/A |
Unlock Covestro ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Covestro ROI vs. Competitors data and gain insights into your customers today.
Covestro Customer Satisfaction (CSAT)
Covestro Customer Satisfaction (CSAT) Score
100 / 100
Covestro has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Covestro Customer Satisfaction vs. Competitors
Compared to its competitors, Covestro's Customer Satisfaction score is rated right above BASF.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Covestro | 100% |
| BASF | 83% |
| Bayer | 82% |
| Corbion | 80% |
| Dow Chemical Company | 76% |
| Hexion | 50% |
| LANXESS Deutschland | 0% |
Unlock Covestro Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Covestro Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Covestro Customer Service
4/5
Covestro has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Covestro's overall Customer Service score rated by its users and customers.
About Covestro's Customer Service
Address
Kaiser-Wilhelm-Allee 60, Leverkusen, 51373
Website
www.covestro.com
Phone Number
7
Covestro Customer Service vs. Competitors
Compared to its competitors, Covestro's Customer Service score is rated right above Dow Chemical Company , and is preceded by BASF.
| COMPANY | Customer Service Score | |
|---|---|---|
| BASF | 4.1/5 |
| Covestro | 4/5 |
| Dow Chemical Company | 3.9/5 |
| Bayer | 3.7/5 |
| Corbion | 3.6/5 |
| Hexion | 3.2/5 |
| LANXESS Deutschland | N/A |
Unlock Covestro Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Covestro Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Covestro scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Covestro would recommend the brand to a friend. ENPS measures how likely Covestro employees would recommend working at Covestro to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
