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NPS
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Corbion
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About Corbion's Brand
Corbion develops sustainable ingredient solutions to improve the quality of life for people today and for future generations. Among its major competitors, Corbion is ranked in 7th place for NPS while Sulzer AG is 1st, and DSM is 2nd.Their current market cap is $690.27M
Brand at a Glance
95%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Corbion Ranking
- #4 / 4 of its competitors
Corbion NPS
Corbion's Net Promoter Score (NPS) is a -6 with 33% Promoters, 28% Passives, and 39% Detractors. Net Promoter Score tracks whether Corbion's customers would recommend using the product based on a scale of -100 to 100.
Corbion Overall NPS
| 33% | Promoters |
|---|---|
| 28% | Passives |
| 39% | Detractors |
Corbion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 34 | May 2022 | 34 |
Jun 2022 12 | Jun 2022 | 12 |
Jul 2022 11 | Jul 2022 | 11 |
Jan 2023 0 | Jan 2023 | 0 |
Jun 2023 -9 | Jun 2023 | -9 |
Aug 2023 -8 | Aug 2023 | -8 |
Sep 2023 -15 | Sep 2023 | -15 |
Nov 2023 -8 | Nov 2023 | -8 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 6 | Mar 2024 | 6 |
Jul 2024 0 | Jul 2024 | 0 |
Jan 2025 -6 | Jan 2025 | -6 |
How Other Brands Compare
Corbion is ranked #4 for NPS among its competitors. DSM and BASF come in first and second, with Cargill coming in at third. Among those competitors, it is the second most valued company behind BASF.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Corbion NPS by Gender
Female customers rated Corbion's NPS 150 points higher than Male customers.
Male
-100
Corbion's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
50
Corbion's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Corbion NPS by Ethnicity
Corbion's NPS was rated -34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Corbion NPS by Age
Corbion's NPS was rated -34 points by customers ages 41-45 on Comparably.
Corbion NPS vs. Competitors
Compared to its competitors, Corbion's NPS is rated right above Fugro, and is preceded by Royal Boskalis Westminster.
| COMPANY | NPS Score | |
|---|---|---|
 | Sulzer AG | 100 |
 | DSM | 32 |
 | BASF | 31 |
 | Cargill | 26 |
 | Hexion | 25 |
 | NatureWorks | 0 |
 | Royal Boskalis Westminster | N/A |
| Corbion | -6 |
 | Fugro | -100 |
Corbion Customer Reviews
Out of the 3 Corbion customer reviews 2 were positive and 1 was constructive. Corbion customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Corbion Customer Loyalty
95%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
95% of Corbion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Corbion Customer Loyalty Score by Gender
Corbion's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Corbion Customer Loyalty Score by Ethnicity
Corbion's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
Corbion Customer Loyalty Score by Age
Corbion's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Corbion Customer Loyalty vs. Competitors
Compared to its competitors, Corbion's Customer Loyalty score is rated right above NatureWorks, and is preceded by Fugro.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sulzer AG | 100% |
| Fugro | 100% |
| Corbion | 95% |
| NatureWorks | 85% |
| BASF | 83% |
| DSM | 82% |
| Cargill | 81% |
| Hexion | 69% |
| Royal Boskalis Westminster | N/A |
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Corbion Product Quality
3.7/5
Corbion has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Corbion Product Information
Corbion’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.corbion.com/
- Company Size
- 1,001-5,000 Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Corbion Product Quality
Corbion's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Male customers.
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Ranked Corbion Product Quality the Highest
Ranked Corbion Product Quality the Lowest
Corbion Product Quality Score by Gender
Female customers rated Corbion's Product Quality score 0.1 stars higher than Male customers.
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Male
3.5/5
Female
3.6/5
Corbion Product Quality Score by Ethnicity
Corbion's Product Quality score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Corbion Product Quality Score by Age
Corbion's Product Quality score was rated 3.8 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
Corbion Product Quality vs. Competitors
Compared to its competitors, Corbion's Product Quality score is rated right above Hexion, and is preceded by NatureWorks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sulzer AG | 5/5 |
| BASF | 4.2/5 |
| DSM | 4/5 |
| Cargill | 4/5 |
| Fugro | 4/5 |
| NatureWorks | 3.8/5 |
| Corbion | 3.7/5 |
| Hexion | 3.1/5 |
| Royal Boskalis Westminster | N/A |
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Corbion Pricing
Corbion ROI & Value For Money
3.6/5
Corbion has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Corbion ROI
Corbion's ROI score was rated highest by customers ages 41-45, and rated lowest by Male customers.
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Ranked Corbion ROI the Highest
Ranked Corbion ROI the Lowest
Corbion ROI Score by Gender
Female customers rated Corbion's ROI score 0.3 stars higher than Male customers.
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Male
3.1/5
Female
3.4/5
Corbion ROI Score by Ethnicity
Corbion's ROI score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Corbion ROI Score by Age
Corbion's ROI score was rated 3.8 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
Corbion Pricing vs. Competitors
Compared to its competitors, Corbion's ROI score is rated right above Hexion, and is preceded by NatureWorks.
| COMPANY | Pricing Score | |
|---|---|---|
| Sulzer AG | 5/5 |
| BASF | 4.1/5 |
| DSM | 3.8/5 |
| Cargill | 3.8/5 |
| NatureWorks | 3.7/5 |
| Corbion | 3.6/5 |
| Hexion | 3.2/5 |
| Fugro | 2.5/5 |
| Royal Boskalis Westminster | N/A |
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Corbion Customer Satisfaction (CSAT)
Corbion Customer Satisfaction (CSAT) Score
80 / 100
Corbion has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
27%
Satisfied
53%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Corbion Customer Satisfaction
Corbion's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Corbion Customer Satisfaction the Highest
Ranked Corbion Customer Satisfaction the Lowest
Corbion Customer Satisfaction Score by Gender
Female customers rated Corbion's Customer Satisfaction score 8 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Corbion Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Corbion's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
Corbion Customer Satisfaction Score by Age
Corbion's Customer Satisfaction score was rated 66 points by customers ages 41-45 on Comparably.
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0
20
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 66% |
Corbion Customer Satisfaction vs. Competitors
Compared to its competitors, Corbion's Customer Satisfaction score is rated right above Cargill, and is preceded by DSM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sulzer AG | 100% |
| NatureWorks | 100% |
| BASF | 83% |
| DSM | 82% |
| Corbion | 80% |
| Cargill | 77% |
| Hexion | 50% |
| Fugro | 0% |
| Royal Boskalis Westminster | 0% |
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Corbion Customer Service
3.6/5
Corbion has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Corbion's Customer Service
Address
Piet Heinkade 127, Amsterdam, MO 1019GM Netherlands
Website
http://www.corbion.com/
Phone Number
+31 (0)20 590 6911
Quick Insights into Corbion Customer Service
Corbion's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Male customers.
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Ranked Corbion Customer Service the Highest
Ranked Corbion Customer Service the Lowest
Corbion Customer Service Score by Gender
Female customers rated Corbion's Customer Service score 0.1 stars higher than Male customers.
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Male
3.1/5
Female
3.2/5
Corbion Customer Service Score by Ethnicity
Corbion's Customer Service score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Corbion Customer Service Score by Age
Corbion's Customer Service score was rated 3.8 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
Corbion Customer Service vs. Competitors
Compared to its competitors, Corbion's Customer Service score is rated right above Hexion, and is preceded by NatureWorks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sulzer AG | 5/5 |
| BASF | 4.1/5 |
| Cargill | 3.9/5 |
| DSM | 3.8/5 |
| NatureWorks | 3.7/5 |
| Corbion | 3.6/5 |
| Hexion | 3.2/5 |
| Fugro | 2.5/5 |
| Royal Boskalis Westminster | N/A |
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Corbion as an Employer
3.8/5
Corbion has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Corbion scored a -6 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Corbion would recommend the brand to a friend. ENPS measures how likely Corbion employees would recommend working at Corbion to a friend.
Net Promoter Score
-6
NPS Score
| 33% | Promoters |
|---|---|
| 28% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 38% | Promoters |
|---|---|
| 29% | Passive |
| 33% | Detractors |
