Chevron Phillips Chemical NPS

Chevron Phillips Chemical's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether Chevron Phillips Chemical's customers would recommend using the product based on a scale of -100 to 100.

Chevron Phillips Chemical Overall NPS

-11

NPS

33%	Promoters
23%	Passives
44%	Detractors

Chevron Phillips Chemical NPS Trend

-100

-50

0

50

100

Summary	Date	Score
Sep 2020 100	Sep 2020	100
Apr 2022 0	Apr 2022	0
Aug 2022 0	Aug 2022	0
Sep 2022 25	Sep 2022	25
Oct 2022 17	Oct 2022	17
Nov 2022 13	Nov 2022	13
Jun 2023 0	Jun 2023	0
Oct 2023 -11	Oct 2023	-11

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.