-71
NPS
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Interval International
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About Interval International's Brand
Interval International operates membership programs for vacationers and provides value-added services to its developer clients worldwide. Among its major competitors, Interval International is ranked in 4th place for NPS while Marriott is 1st, and Bluegreen Vacations is 2nd.
Brand at a Glance
85%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Interval International Ranking
- #4 / 4 of its competitors
Interval International NPS
Interval International's Net Promoter Score (NPS) is a -71 with 10% Promoters, 9% Passives, and 81% Detractors. Net Promoter Score tracks whether Interval International's customers would recommend using the product based on a scale of -100 to 100.
Interval International Overall NPS
| 10% | Promoters |
|---|---|
| 9% | Passives |
| 81% | Detractors |
Interval International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -76 | Jul 2023 | -76 |
Aug 2023 -73 | Aug 2023 | -73 |
Sep 2023 -75 | Sep 2023 | -75 |
Oct 2023 -78 | Oct 2023 | -78 |
May 2024 -78 | May 2024 | -78 |
Jun 2024 -78 | Jun 2024 | -78 |
Sep 2024 -78 | Sep 2024 | -78 |
Dec 2024 -78 | Dec 2024 | -78 |
Feb 2025 -78 | Feb 2025 | -78 |
Apr 2025 -78 | Apr 2025 | -78 |
Aug 2025 -75 | Aug 2025 | -75 |
Nov 2025 -71 | Nov 2025 | -71 |
How Other Brands Compare
Interval International is ranked #4 for NPS among its competitors. Marriott and Bluegreen Vacations come in first and second, with Diamond Resorts coming in at third.
Interval International |  Marriott |  Bluegreen Vacations |  Diamond Resorts | |
| Global Ranking | #- | #79 | #- | #- |
| NPS | -71 | 15 | -34 | -54 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $44.20B | $675.55M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Interval International NPS by Gender
Male customers rated Interval International's NPS 2 points higher than Female customers.
Male
-82
Interval International's NPS was rated -82 by Male customers on Comparably.
4%
Promoters
10%
Passives
86%
Detractors
Female
-84
Interval International's NPS was rated -84 by Female customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
Interval International NPS by Ethnicity
Interval International's NPS was rated -80 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Other -80 | Other | -80 |
Interval International NPS by Age
Interval International's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Interval International NPS by Usage
Interval International's NPS was rated the highest by customers who have used Interval International's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -75 | 5 to 10 Years | -75 |
Over 10 Years -82 | Over 10 Years | -82 |
Interval International NPS vs. Competitors
Compared to its competitors, Interval International's NPS is rated right above Rci, and is preceded by Diamond Resorts.
| COMPANY | NPS Score | |
|---|---|---|
| Marriott | 15 |
| Bluegreen Vacations | -34 |
| Diamond Resorts | -54 |
| Interval International | -71 |
 | Rci | -84 |
Interval International Customer Reviews
Out of the 8 Interval International customer reviews 1 was positive and 7 were constructive. Interval International customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Interval International Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Interval International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Interval International Customer Loyalty Score by Gender
Male customers rated Interval International's Customer Loyalty score 13% higher than Female customers.
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Male
91%
Yes
Female
78%
Yes
Interval International Customer Loyalty Score by Ethnicity
Interval International's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Interval International.
89
out of 100
Caucasian
64
out of 100
Other
Interval International Customer Loyalty Score by Age
Interval International's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
56-60 55% | 56-60 | 55% |
61-65 85% | 61-65 | 85% |
66+ 94% | 66+ | 94% |
Interval International Customer Loyalty Score by Usage
Interval International's Customer Loyalty score was rated the highest by customers who have used Interval International's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Interval International Customer Loyalty Score by Industry
Interval International's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Interval International Customer Loyalty vs. Competitors
Compared to its competitors, Interval International's Customer Loyalty score is rated right above Marriott.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Interval International | 85% |
| Marriott | 81% |
| Rci | 80% |
| Bluegreen Vacations | 74% |
| Diamond Resorts | 62% |
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Interval International Product Quality
2/5
Interval International has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Interval International Product Information
Interval International’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Interval International's product the highest.
- Website
- http://www.intervalworld.com
- Company Size
- 5,001-10,000 Employees
Industry
Social
Travel
Quick Insights into Interval International Product Quality
Interval International's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 61-65.
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Ranked Interval International Product Quality the Highest
Ranked Interval International Product Quality the Lowest
Interval International Product Quality Score by Gender
Male customers rated Interval International's Product Quality score 0.3 stars higher than Female customers.
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Male
1.9/5
Female
1.6/5
Interval International Product Quality Score by Ethnicity
Interval International's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Interval International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 1.6 | Other | 1.6 |
Interval International Product Quality Score by Age
Interval International's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Interval International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
Interval International Product Quality Score by Usage
Interval International's Product Quality score was rated the highest by customers who have used Interval International's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Interval International Product Quality Score by Industry
Interval International's Product Quality score was rated 2.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Interval International Product Quality vs. Competitors
Compared to its competitors, Interval International's Product Quality score is rated right above Diamond Resorts, and is preceded by Bluegreen Vacations.
| COMPANY | Product Quality Score | |
|---|---|---|
| Marriott | 3.5/5 |
| Bluegreen Vacations | 2.6/5 |
| Interval International | 2/5 |
| Diamond Resorts | 2/5 |
| Rci | 1.5/5 |
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Interval International Pricing
Interval International ROI & Value For Money
1.9/5
Interval International has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Interval International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Interval International ROI
Interval International's ROI score was rated highest by customers ages 66+, and rated lowest by Other customers.
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Ranked Interval International ROI the Highest
Ranked Interval International ROI the Lowest
Interval International ROI Score by Gender
Male customers rated Interval International's ROI score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
Interval International ROI Score by Ethnicity
Interval International's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Interval International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 1.5 | Other | 1.5 |
Interval International ROI Score by Age
Interval International's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Interval International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
Interval International ROI Score by Usage
Interval International's ROI score was rated the highest by customers who have used Interval International's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Interval International ROI Score by Industry
Interval International's ROI score was rated 1.8 stars by Healthcare, Hospitals and Medicine industry customers.
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Interval International Pricing vs. Competitors
Compared to its competitors, Interval International's ROI score is rated right above Rci, and is preceded by Diamond Resorts.
| COMPANY | Pricing Score | |
|---|---|---|
| Marriott | 3.4/5 |
| Bluegreen Vacations | 2.3/5 |
| Diamond Resorts | 1.9/5 |
| Interval International | 1.9/5 |
| Rci | 1.5/5 |
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Interval International Customer Satisfaction (CSAT)
Interval International Customer Satisfaction (CSAT) Score
15 / 100
Interval International has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
24%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Interval International Customer Satisfaction
Interval International's Customer Satisfaction score was rated highest by customers who have used Interval International's products/services for 5 to 10 Years, and rated lowest by Female customers.
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Ranked Interval International Customer Satisfaction the Highest
Ranked Interval International Customer Satisfaction the Lowest
Interval International Customer Satisfaction Score by Gender
Male customers rated Interval International's Customer Satisfaction score 0 points higher than Female customers.
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24 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 24% | |
Very Dissatisfied | 52% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 27% | |
Very Dissatisfied | 73% |
Interval International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Interval International's Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.
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12 / 100
Very Satisfied
8%
Satisfied
4%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
59%
CSAT according to Other
Interval International's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Interval International.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
Interval International Customer Satisfaction Score by Age
Interval International's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Interval International.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 20% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 17% | |||||||||||||||
| 66+ | 14% |
Interval International Customer Satisfaction Score by Usage
Interval International's Customer Satisfaction score was rated the highest by customers who have used Interval International's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Interval International Customer Satisfaction Score by Industry
Interval International's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
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{
"title": "Interval International Customer Satisfaction Score by Industry",
"text": "Interval International's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Interval International's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
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}Interval International Customer Satisfaction vs. Competitors
Compared to its competitors, Interval International's Customer Satisfaction score is rated right above Rci, and is preceded by Diamond Resorts.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Marriott | 64% |
| Bluegreen Vacations | 34% |
| Diamond Resorts | 25% |
| Interval International | 15% |
| Rci | 9% |
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Interval International Customer Service
1.9/5
Interval International has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Interval International's Customer Service
Address
6262 Sunset Drive, Miami, FL
Website
http://www.intervalworld.com
Phone Number
1(800) 468-3782
Quick Insights into Interval International Customer Service
Interval International's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers who have used Interval International's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Interval International's Customer Service score.
Ranked Interval International Customer Service the Highest
Ranked Interval International Customer Service the Lowest
Interval International Customer Service Score by Gender
Male customers rated Interval International's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Interval International.
Male
1.8/5
Female
1.5/5
Interval International Customer Service Score by Ethnicity
Interval International's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Interval International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.5 | Other | 1.5 |
Interval International Customer Service Score by Age
Interval International's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Interval International.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Interval International Customer Service Score by Usage
Interval International's Customer Service score was rated the highest by customers who have used Interval International's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Interval International Customer Service Score by Industry
Interval International's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Interval International Customer Service vs. Competitors
Compared to its competitors, Interval International's Customer Service score is rated right above Diamond Resorts, and is preceded by Bluegreen Vacations.
| COMPANY | Customer Service Score | |
|---|---|---|
| Marriott | 3.4/5 |
| Bluegreen Vacations | 2.5/5 |
| Interval International | 1.9/5 |
| Diamond Resorts | 1.9/5 |
| Rci | 1.5/5 |
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Interval International as an Employer
2.5/5
Interval International has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Interval International scored a -71 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Interval International would recommend the brand to a friend. ENPS measures how likely Interval International employees would recommend working at Interval International to a friend.
Net Promoter Score
-71
NPS Score
| 10% | Promoters |
|---|---|
| 9% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
-71
eNPS Score
| 0% | Promoters |
|---|---|
| 29% | Passive |
| 71% | Detractors |
