-50
NPS
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Investors Bancorp
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About Investors Bancorp's Brand
Investors Bancorp, MHC is a New Jersey-chartered mutual holding company Among its major competitors, Investors Bancorp is ranked in 5th place for NPS while BOK Financial Corporation is 1st, and Wells Fargo is 2nd.Their current market cap is $3.46B
Brand at a Glance
73%
Customer Loyalty
2.2/5
Product Quality
2.7/5
Pricing
2.4/5
Customer Service
Investors Bancorp Ranking
- #4 / 4 of its competitors
Investors Bancorp NPS
Investors Bancorp's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Investors Bancorp's customers would recommend using the product based on a scale of -100 to 100.
Investors Bancorp Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Investors Bancorp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Mar 2024 -33 | Mar 2024 | -33 |
Jul 2025 -50 | Jul 2025 | -50 |
How Other Brands Compare
Investors Bancorp is ranked #4 for NPS among its competitors. Wells Fargo and Bank of America come in first and second, with Capital One coming in at third. Among those competitors, it is the lowest valued company behind Bank of America.
Investors Bancorp |  Wells Fargo |  Bank of America |  Capital One | |
| Global Ranking | #- | #139 | #152 | #- |
| NPS | -50 | 7 | 2 | -41 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $3.46B | $156.41B | $298.80B | $54.69B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Investors Bancorp NPS vs. Competitors
Compared to its competitors, Investors Bancorp's NPS is rated right above New York Community Bancorp, and is preceded by Capital One.
| COMPANY | NPS Score | |
|---|---|---|
 | BOK Financial Corporation | 13 |
| Wells Fargo | 7 |
| Bank of America | 2 |
 | United Financial Bancorp | N/A |
| Capital One | -41 |
| Investors Bancorp | -50 |
 | New York Community Bancorp | -100 |
 | Green Bank | -100 |
Investors Bancorp Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Investors Bancorp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Investors Bancorp Customer Loyalty vs. Competitors
Compared to its competitors, Investors Bancorp's Customer Loyalty score is rated right above Wells Fargo, and is preceded by Capital One.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| New York Community Bancorp | 100% |
| Bank of America | 80% |
| Capital One | 79% |
| Investors Bancorp | 73% |
| Wells Fargo | 71% |
| BOK Financial Corporation | 69% |
| Green Bank | 10% |
| United Financial Bancorp | N/A |
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Investors Bancorp Product Quality
2.2/5
Investors Bancorp has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Investors Bancorp Product Information
Investors Bancorp’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Investors Bancorp Product Quality vs. Competitors
Compared to its competitors, Investors Bancorp's Product Quality score is rated right above New York Community Bancorp, and is preceded by Capital One.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bank of America | 3.5/5 |
| Wells Fargo | 3.4/5 |
| BOK Financial Corporation | 3/5 |
| Capital One | 2.3/5 |
| Investors Bancorp | 2.2/5 |
| New York Community Bancorp | 1.5/5 |
| Green Bank | 1.5/5 |
| United Financial Bancorp | N/A |
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Investors Bancorp Pricing
Investors Bancorp ROI & Value For Money
2.7/5
Investors Bancorp has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Investors Bancorp Pricing vs. Competitors
Compared to its competitors, Investors Bancorp's ROI score is rated right above Capital One, and is preceded by BOK Financial Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Wells Fargo | 3.4/5 |
| Bank of America | 3.3/5 |
| BOK Financial Corporation | 3.2/5 |
| Investors Bancorp | 2.7/5 |
| Capital One | 2.1/5 |
| New York Community Bancorp | 1.5/5 |
| Green Bank | 1.5/5 |
| United Financial Bancorp | N/A |
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Investors Bancorp Customer Satisfaction (CSAT)
Investors Bancorp Customer Satisfaction (CSAT) Score
25 / 100
Investors Bancorp has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Investors Bancorp Customer Satisfaction vs. Competitors
Compared to its competitors, Investors Bancorp's Customer Satisfaction score is rated right above Capital One, and is preceded by BOK Financial Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bank of America | 70% |
| Wells Fargo | 60% |
| New York Community Bancorp | 50% |
| BOK Financial Corporation | 36% |
| Investors Bancorp | 25% |
| Capital One | 14% |
| Green Bank | 0% |
| United Financial Bancorp | 0% |
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Investors Bancorp Customer Service
2.4/5
Investors Bancorp has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Investors Bancorp's Customer Service
Address
101 Jkf Parkway, Short Hills, NJ
Website
https://www.myinvestorsbank.com/home/home
Phone Number
973-924-5100
Investors Bancorp Customer Service vs. Competitors
Compared to its competitors, Investors Bancorp's Customer Service score is rated right above Capital One, and is preceded by BOK Financial Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wells Fargo | 3.5/5 |
| Bank of America | 3.4/5 |
| BOK Financial Corporation | 2.4/5 |
| Investors Bancorp | 2.4/5 |
| Capital One | 2/5 |
| New York Community Bancorp | 2/5 |
| Green Bank | 1.5/5 |
| United Financial Bancorp | N/A |
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Investors Bancorp as an Employer
3.2/5
Investors Bancorp has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Investors Bancorp scored a -50 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Investors Bancorp would recommend the brand to a friend. ENPS measures how likely Investors Bancorp employees would recommend working at Investors Bancorp to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
