-100
NPS
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New York Community Bancorp
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About New York Community Bancorp's Brand
New York Community Bancorp, Inc. is a bank holding company and a producer of multi-family mortgage loans in New York City Among its major competitors, New York Community Bancorp is ranked in 7th place for NPS while JPMorgan Chase & Co is 1st, and Td Bank is 2nd.Their current market cap is $5.88B
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
New York Community Bancorp Ranking
- #4 / 4 of its competitors
New York Community Bancorp NPS
New York Community Bancorp's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether New York Community Bancorp's customers would recommend using the product based on a scale of -100 to 100.
New York Community Bancorp Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
New York Community Bancorp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Apr 2025 -100 | Apr 2025 | -100 |
How Other Brands Compare
New York Community Bancorp is ranked #4 for NPS among its competitors. JPMorgan Chase & Co and Bank of America come in first and second, with M&T Bank coming in at third. Among those competitors, it is the lowest valued company behind JPMorgan Chase & Co.
New York Community Bancorp |  JPMorgan Chase & Co |  Bank of America |  M&T Bank | |
| Global Ranking | #- | #72 | #152 | #- |
| NPS | -100 | 31 | 2 | -31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $5.88B | $451.20B | $298.80B | $340.69B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New York Community Bancorp NPS vs. Competitors
Compared to its competitors, New York Community Bancorp's NPS is rated right above Green Bank, and is preceded by Capital One.
| COMPANY | NPS Score | |
|---|---|---|
| JPMorgan Chase & Co | 31 |
 | Td Bank | 15 |
 | BOK Financial Corporation | 13 |
| Bank of America | 2 |
 | United Financial Bancorp | N/A |
| M&T Bank | -31 |
 | Capital One | -41 |
| New York Community Bancorp | -100 |
 | Green Bank | -100 |
New York Community Bancorp Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of New York Community Bancorp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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New York Community Bancorp Customer Loyalty vs. Competitors
Compared to its competitors, New York Community Bancorp's Customer Loyalty score is rated right above JPMorgan Chase & Co.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| New York Community Bancorp | 100% |
| JPMorgan Chase & Co | 83% |
| Bank of America | 80% |
| Capital One | 79% |
| Td Bank | 76% |
| M&T Bank | 76% |
| BOK Financial Corporation | 69% |
| Green Bank | 10% |
| United Financial Bancorp | N/A |
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New York Community Bancorp Product Quality
1.5/5
New York Community Bancorp has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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New York Community Bancorp Product Information
New York Community Bancorp’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.mynycb.com/
- Company Size
- 1,001-5,000 Employees
New York Community Bancorp Product Quality vs. Competitors
Compared to its competitors, New York Community Bancorp's Product Quality score is rated right above Green Bank, and is preceded by Capital One.
| COMPANY | Product Quality Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| Td Bank | 3.6/5 |
| Bank of America | 3.5/5 |
| BOK Financial Corporation | 3/5 |
| M&T Bank | 2.4/5 |
| Capital One | 2.3/5 |
| New York Community Bancorp | 1.5/5 |
| Green Bank | 1.5/5 |
| United Financial Bancorp | N/A |
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New York Community Bancorp Pricing
New York Community Bancorp ROI & Value For Money
1.5/5
New York Community Bancorp has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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New York Community Bancorp Pricing vs. Competitors
Compared to its competitors, New York Community Bancorp's ROI score is rated right above Green Bank, and is preceded by Capital One.
| COMPANY | Pricing Score | |
|---|---|---|
| JPMorgan Chase & Co | 3.9/5 |
| Td Bank | 3.7/5 |
| Bank of America | 3.3/5 |
| BOK Financial Corporation | 3.2/5 |
| M&T Bank | 2.3/5 |
| Capital One | 2.1/5 |
| New York Community Bancorp | 1.5/5 |
| Green Bank | 1.5/5 |
| United Financial Bancorp | N/A |
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New York Community Bancorp Customer Satisfaction (CSAT)
New York Community Bancorp Customer Satisfaction (CSAT) Score
50 / 100
New York Community Bancorp has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
New York Community Bancorp Customer Satisfaction vs. Competitors
Compared to its competitors, New York Community Bancorp's Customer Satisfaction score is rated right above BOK Financial Corporation, and is preceded by Bank of America.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| JPMorgan Chase & Co | 77% |
| Td Bank | 71% |
| Bank of America | 70% |
| New York Community Bancorp | 50% |
| BOK Financial Corporation | 36% |
| M&T Bank | 34% |
| Capital One | 14% |
| Green Bank | 0% |
| United Financial Bancorp | 0% |
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New York Community Bancorp Customer Service
2/5
New York Community Bancorp has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About New York Community Bancorp's Customer Service
Address
Westbury, NY
Website
https://www.mynycb.com/
Phone Number
516-683-4100
New York Community Bancorp Customer Service vs. Competitors
Compared to its competitors, New York Community Bancorp's Customer Service score is rated right above Green Bank, and is preceded by Capital One.
| COMPANY | Customer Service Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| Td Bank | 3.8/5 |
| Bank of America | 3.4/5 |
| BOK Financial Corporation | 2.4/5 |
| M&T Bank | 2.2/5 |
| Capital One | 2/5 |
| New York Community Bancorp | 2/5 |
| Green Bank | 1.5/5 |
| United Financial Bancorp | N/A |
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New York Community Bancorp as an Employer
3.9/5
New York Community Bancorp has a 3.9/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of New York Community Bancorp
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
New York Community Bancorp scored a -100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of New York Community Bancorp would recommend the brand to a friend. ENPS measures how likely New York Community Bancorp employees would recommend working at New York Community Bancorp to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
