IPSEN NPS & Customer Reviews

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IPSEN

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IPSEN

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About IPSEN's Brand

At Ipsen, we are committed to improving patients’ lives. With over 90 years of experience, we focus our energy on developing and commercializing new therapeutic options in oncology, neuroscience, and rare diseases. The patients we serve live with serious and rare diseases, and our end goal is to ensure that we provide innovative medicines to help address unmet patient needs as quickly as possible. It’s this approach to our work that drives Ipsen’s ambition of launching at least one new product or meaningful indication each year. Every day, we empower our nearly 6,000 colleagues across the globe to help make a difference in the lives of patients – join us. Among its major competitors, IPSEN is ranked in 2nd place for NPS while Astellas is 1st, and bioMerieux is 3rd.

Brand at a Glance

76%

Customer Loyalty

3.9/5

Product Quality

3.9/5

Pricing

3.8/5

Customer Service

IPSEN Ranking

^#1 / 4 of its competitors

IPSEN NPS

IPSEN's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether IPSEN's customers would recommend using the product based on a scale of -100 to 100.

IPSEN Overall NPS

NPS

67%	Promoters
11%	Passives
22%	Detractors

IPSEN NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2023 54	Aug 2023	54
Sep 2023 49	Sep 2023	49
Oct 2023 51	Oct 2023	51
Nov 2023 47	Nov 2023	47
Feb 2024 46	Feb 2024	46
Mar 2024 45	Mar 2024	45
Jul 2024 43	Jul 2024	43
Sep 2024 44	Sep 2024	44
Feb 2025 46	Feb 2025	46
Jun 2025 48	Jun 2025	48
Sep 2025 44	Sep 2025	44
Nov 2025 45	Nov 2025	45

How Other Brands Compare

IPSEN is ranked first for NPS among its competitors. Sanofi and Biogen come in second and third, with MyoKardia coming in at #4.

	IPSEN	Biogen	Sanofi	MyoKardia
Global Ranking	#-	#388	#-	#-
NPS	45	21	21	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$42.46B	$129.27B	$11.99B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

IPSEN NPS by Gender

Female customers rated IPSEN's NPS 100 points higher than Male customers.

Male

IPSEN's NPS was rated by Male customers on Comparably.

40%

Promoters

20%

Passives

40%

Detractors

Female

100

IPSEN's NPS was rated 100 by Female customers on Comparably.

100%

Promoters

Passives

Detractors

IPSEN NPS by Ethnicity

IPSEN's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 25	Caucasian	25
Other 50	Other	50

IPSEN NPS by Age

IPSEN's NPS was rated 100 points by customers ages 41-45 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

41-45

100%

IPSEN NPS by Usage

IPSEN's NPS was rated the highest by customers who have used IPSEN's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 50	1 to 2 Years	50
2 to 5 Years 100	2 to 5 Years	100

IPSEN NPS vs. Competitors

Compared to its competitors, IPSEN's NPS is rated right above bioMerieux, and is preceded by Astellas.

COMPANY		NPS Score
	Astellas	100
	IPSEN	45
	bioMerieux	40
	Sanofi	21
	Biogen	21
	MyoKardia	N/A
	Reata Pharmaceuticals	N/A
	Servier	-100

IPSEN Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of IPSEN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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76%

24%

IPSEN Customer Loyalty Score by Gender

Female customers rated IPSEN's Customer Loyalty score 54% higher than Male customers.

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Male

46%

Yes

Female

100%

Yes

IPSEN Customer Loyalty Score by Ethnicity

IPSEN's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

IPSEN Customer Loyalty Score by Age

IPSEN's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
41-45 100%	41-45	100%

IPSEN Customer Loyalty Score by Usage

IPSEN's Customer Loyalty score was rated the highest by customers who have used IPSEN's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	55%
2 to 5 Years	100%

IPSEN Customer Loyalty Score by Industry

IPSEN's Customer Loyalty score was rated 70% by Tech industry customers.

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Tech	70%

IPSEN Customer Loyalty vs. Competitors

Compared to its competitors, IPSEN's Customer Loyalty score is rated right above Sanofi, and is preceded by bioMerieux.

COMPANY		Customer Loyalty Score
	MyoKardia	100%
	bioMerieux	90%
	IPSEN	76%
	Sanofi	75%
	Biogen	75%
	Astellas	10%
	Servier	N/A
	Reata Pharmaceuticals	N/A

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IPSEN Product Quality

3.9/5

IPSEN has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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IPSEN Product Information

IPSEN’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated IPSEN's product the highest.

Website: http://www.ipsen.com

Company Size: 5,001-10,000 Employees

Industry

Biotech and Pharmaceuticals

Quick Insights into IPSEN Product Quality

IPSEN's Product Quality score was rated highest by customers who have used IPSEN's products/services for 2 to 5 Years, and rated lowest by Male customers.

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Ranked IPSEN Product Quality the Highest

2 to 5 Years	4.6
Female	4.5
41-45	4

Ranked IPSEN Product Quality the Lowest

Caucasian	3.5
1 to 2 Years	3.2
Male	3.1

IPSEN Product Quality Score by Gender

Female customers rated IPSEN's Product Quality score 1.4 stars higher than Male customers.

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Male

3.1/5

Female

4.5/5

IPSEN Product Quality Score by Ethnicity

IPSEN's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Other 3.9	Other	3.9

IPSEN Product Quality Score by Age

IPSEN's Product Quality score was rated 4 stars by customers ages 41-45 on Comparably.

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Summary	Age	Score
41-45 4	41-45	4

IPSEN Product Quality Score by Usage

IPSEN's Product Quality score was rated the highest by customers who have used IPSEN's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3.2
2 to 5 Years	4.6

IPSEN Product Quality Score by Industry

IPSEN's Product Quality score was rated 3.8 stars by Tech industry customers.

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Tech	3.8

IPSEN Product Quality vs. Competitors

Compared to its competitors, IPSEN's Product Quality score is rated right above Servier, and is preceded by MyoKardia.

COMPANY		Product Quality Score
	Astellas	5/5
	bioMerieux	4.4/5
	Biogen	4/5
	Sanofi	4/5
	MyoKardia	4/5
	IPSEN	3.9/5
	Servier	2.5/5
	Reata Pharmaceuticals	N/A

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IPSEN Pricing

IPSEN ROI & Value For Money

3.9/5

IPSEN has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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IPSEN Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into IPSEN ROI

IPSEN's ROI score was rated highest by customers who have used IPSEN's products/services for 2 to 5 Years, and rated lowest by Male customers.

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Ranked IPSEN ROI the Highest

2 to 5 Years	4.8
Female	4.7
41-45	4.5

Ranked IPSEN ROI the Lowest

Caucasian	3.5
1 to 2 Years	3.4
Male	3

IPSEN ROI Score by Gender

Female customers rated IPSEN's ROI score 1.7 stars higher than Male customers.

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Male

3/5

Female

4.7/5

IPSEN ROI Score by Ethnicity

IPSEN's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Other 3.9	Other	3.9

IPSEN ROI Score by Age

IPSEN's ROI score was rated 4.5 stars by customers ages 41-45 on Comparably.

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Summary	Age	Score
41-45 4.5	41-45	4.5

IPSEN ROI Score by Usage

IPSEN's ROI score was rated the highest by customers who have used IPSEN's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3.4
2 to 5 Years	4.8

IPSEN ROI Score by Industry

IPSEN's ROI score was rated 3.6 stars by Tech industry customers.

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Tech	3.6

IPSEN Pricing vs. Competitors

Compared to its competitors, IPSEN's ROI score is rated right above Sanofi, and is preceded by MyoKardia.

COMPANY		Pricing Score
	Astellas	4.5/5
	bioMerieux	4.2/5
	MyoKardia	4/5
	IPSEN	3.9/5
	Sanofi	3.8/5
	Biogen	3.8/5
	Servier	N/A
	Reata Pharmaceuticals	N/A

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IPSEN Customer Satisfaction (CSAT)

IPSEN Customer Satisfaction (CSAT) Score

67 / 100

IPSEN has an overall Customer Satisfaction score of 67 rated by its users and customers.

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Very Satisfied	32%
Satisfied	35%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	11%
Very Dissatisfied	6%

Very Satisfied

32%

Satisfied

35%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

11%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into IPSEN Customer Satisfaction

IPSEN's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Caucasian customers.

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Ranked IPSEN Customer Satisfaction the Highest

41-45	100%
1 to 2 Years	75%
Female	75%

Ranked IPSEN Customer Satisfaction the Lowest

2 to 5 Years	66%
Male	60%
Caucasian	50%

IPSEN Customer Satisfaction Score by Gender

Female customers rated IPSEN's Customer Satisfaction score 15 points higher than Male customers.

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60 / 100

Male

	Very Satisfied	0%
	Satisfied	60%
	Neither Satisfied nor Dissatisfied	40%
	Dissatisfied	0%
	Very Dissatisfied	0%

75 / 100

Female

	Very Satisfied	25%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	25%
	Very Dissatisfied	0%

IPSEN Customer Satisfaction Score by Ethnicity

Caucasian
50%
Other
75%

CSAT according to Caucasian

IPSEN's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100

Very Satisfied	0%
Satisfied	50%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

25%

Very Dissatisfied

CSAT according to Other

IPSEN's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.

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75 / 100

Very Satisfied	0%
Satisfied	75%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

75%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

IPSEN Customer Satisfaction Score by Age

IPSEN's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.

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100

Breakdown

Age

Score

41-45

100%

IPSEN Customer Satisfaction Score by Usage

IPSEN's Customer Satisfaction score was rated the highest by customers who have used IPSEN's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	75
2 to 5 Years	66

IPSEN Customer Satisfaction vs. Competitors

Compared to its competitors, IPSEN's Customer Satisfaction score is rated right above Servier, and is preceded by Biogen.

COMPANY		Customer Satisfaction (CSAT) Score
	Astellas	100%
	bioMerieux	88%
	Sanofi	82%
	Biogen	78%
	IPSEN	68%
	Servier	0%
	MyoKardia	0%
	Reata Pharmaceuticals	0%

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IPSEN Customer Service

3.8/5

IPSEN has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About IPSEN's Customer Service

Address

One Main Street, Cambridge, MA 02142

Website

http://www.ipsen.com

Phone Number

(331) 583-3500

IPSEN's Social Links

Quick Insights into IPSEN Customer Service

IPSEN's Customer Service score was rated highest by customers who have used IPSEN's products/services for 2 to 5 Years, and rated lowest by Male customers.

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Ranked IPSEN Customer Service the Highest

2 to 5 Years	4.8
Female	4.7
41-45	4.5

Ranked IPSEN Customer Service the Lowest

1 to 2 Years	3.4
Caucasian	2.9
Male	2.6

IPSEN Customer Service Score by Gender

Female customers rated IPSEN's Customer Service score 2.1 stars higher than Male customers.

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Male

2.6/5

Female

4.7/5

IPSEN Customer Service Score by Ethnicity

IPSEN's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.9	Caucasian	2.9
Other 4	Other	4

IPSEN Customer Service Score by Age

IPSEN's Customer Service score was rated 4.5 stars by customers ages 41-45 on Comparably.

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100

Summary	Age	Customer Service Score
41-45 4.5	41-45	4.5

IPSEN Customer Service Score by Usage

IPSEN's Customer Service score was rated the highest by customers who have used IPSEN's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3.4
2 to 5 Years	4.8

IPSEN Customer Service Score by Industry

IPSEN's Customer Service score was rated 3.8 stars by Tech industry customers.

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Tech	3.8

IPSEN Customer Service vs. Competitors

Compared to its competitors, IPSEN's Customer Service score is rated right above Biogen, and is preceded by Sanofi.

COMPANY		Customer Service Score
	Astellas	4.5/5
	bioMerieux	4.3/5
	MyoKardia	4/5
	Sanofi	3.9/5
	IPSEN	3.8/5
	Biogen	3.8/5
	Servier	N/A
	Reata Pharmaceuticals	N/A

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IPSEN as an Employer

4.5/5

IPSEN has a 4.5/5 stars for its overall company culture rated by their employees

top

20%

CEO of IPSEN

David Loew

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

IPSEN scored a 45 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of IPSEN would recommend the brand to a friend. ENPS measures how likely IPSEN employees would recommend working at IPSEN to a friend.

Net Promoter Score

NPS Score

67%	Promoters
11%	Passive
22%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
17%	Passive
33%	Detractors

Global Ranking Snapshot

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