-31
NPS
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Amelia
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About Amelia's Brand
Amelia is a leading Enterprise Conversational AI software company with a long history of innovation in automation and Conversational AI. Among its major competitors, Amelia is ranked in 6th place for NPS while Trilogy is 1st, and ServiceNow is 2nd.Their current valuation is $37.89M
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Amelia CMO
Amelia Ranking
- #4 / 4 of its competitors
Amelia NPS
Amelia's Net Promoter Score (NPS) is a -31 with 30% Promoters, 9% Passives, and 61% Detractors. Net Promoter Score tracks whether Amelia's customers would recommend using the product based on a scale of -100 to 100.
Amelia Overall NPS
| 30% | Promoters |
|---|---|
| 9% | Passives |
| 61% | Detractors |
Amelia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -75 | Jan 2022 | -75 |
Apr 2022 -57 | Apr 2022 | -57 |
Jul 2022 -44 | Jul 2022 | -44 |
Feb 2023 -30 | Feb 2023 | -30 |
Jun 2023 -27 | Jun 2023 | -27 |
Sep 2023 -31 | Sep 2023 | -31 |
Oct 2023 -24 | Oct 2023 | -24 |
Nov 2023 -22 | Nov 2023 | -22 |
Apr 2024 -27 | Apr 2024 | -27 |
Jul 2024 -24 | Jul 2024 | -24 |
Aug 2024 -28 | Aug 2024 | -28 |
Nov 2024 -31 | Nov 2024 | -31 |
How Other Brands Compare
Amelia is ranked #4 for NPS among its competitors. ServiceNow and IBM come in first and second, with Cognizant Technology Solutions coming in at third. Among those competitors, it is the lowest valued company behind IBM.
Amelia |  IBM |  ServiceNow |  Cognizant Technology Solutions | |
| Global Ranking | #- | #106 | #331 | #423 |
| NPS | -31 | 26 | 44 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $37.89M | $119.05B | $115.73B | $26.75B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amelia NPS by Gender
Amelia's NPS was rated 60 by Male customers on Comparably.
Male
60
Amelia's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
Amelia's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Amelia NPS by Ethnicity
Amelia's NPS was rated 75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 75 | Caucasian | 75 |
Amelia NPS by Usage
Amelia's NPS was rated 34 points by customers who have used Amelia's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Amelia NPS vs. Competitors
Compared to its competitors, Amelia's NPS is rated right below arago.
| COMPANY | NPS Score | |
|---|---|---|
 | Trilogy | 60 |
| ServiceNow | 44 |
 | Salesforce | 36 |
| IBM | 26 |
| Cognizant Technology Solutions | 5 |
 | arago | N/A |
| Amelia | -31 |
Amelia Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Amelia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Amelia Customer Loyalty Score by Gender
Amelia's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Amelia Customer Loyalty Score by Ethnicity
Amelia's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Amelia.
40
out of 100
Caucasian
Amelia Customer Loyalty vs. Competitors
Compared to its competitors, Amelia's Customer Loyalty score is rated right above arago, and is preceded by Salesforce.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Trilogy | 100% |
| ServiceNow | 86% |
| Cognizant Technology Solutions | 82% |
| IBM | 79% |
| Salesforce | 75% |
| Amelia | 69% |
| arago | N/A |
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Amelia Product Quality
3.3/5
Amelia has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Amelia Product Information
Amelia’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.amelia.ai
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Consumer Services
Enterprise
Quick Insights into Amelia Product Quality
Amelia's Product Quality score was rated highest by Caucasian customers.
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Ranked Amelia Product Quality the Highest
Amelia Product Quality Score by Gender
Amelia's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Amelia Product Quality Score by Ethnicity
Amelia's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Amelia.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Amelia Product Quality vs. Competitors
Compared to its competitors, Amelia's Product Quality score is rated right above arago, and is preceded by Cognizant Technology Solutions.
| COMPANY | Product Quality Score | |
|---|---|---|
| Trilogy | 4.5/5 |
| ServiceNow | 4.2/5 |
| Salesforce | 4/5 |
| IBM | 3.8/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Amelia | 3.3/5 |
| arago | N/A |
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Amelia Pricing
Amelia ROI & Value For Money
3/5
Amelia has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Amelia ROI
Amelia's ROI score was rated highest by Male customers.
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Ranked Amelia ROI the Highest
Amelia ROI Score by Gender
Amelia's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Amelia ROI Score by Ethnicity
Amelia's ROI score was rated 3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Amelia Pricing vs. Competitors
Compared to its competitors, Amelia's ROI score is rated right above arago, and is preceded by Cognizant Technology Solutions.
| COMPANY | Pricing Score | |
|---|---|---|
| Trilogy | 4.1/5 |
| ServiceNow | 4.1/5 |
| Salesforce | 4/5 |
| IBM | 3.8/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Amelia | 3/5 |
| arago | N/A |
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Amelia Customer Satisfaction (CSAT)
Amelia Customer Satisfaction (CSAT) Score
56 / 100
Amelia has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
39%
Satisfied
17%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
5%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Amelia Customer Satisfaction
Amelia's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Amelia Customer Satisfaction the Highest
Amelia Customer Satisfaction Score by Gender
Amelia's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Amelia Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Amelia's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Amelia.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Amelia Customer Satisfaction vs. Competitors
Compared to its competitors, Amelia's Customer Satisfaction score is rated right above arago, and is preceded by Cognizant Technology Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trilogy | 100% |
| ServiceNow | 83% |
| Salesforce | 79% |
| IBM | 76% |
| Cognizant Technology Solutions | 64% |
| Amelia | 56% |
| arago | 0% |
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Amelia Customer Service
3/5
Amelia has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Amelia's Customer Service
Address
17 State Street, New York City, NY 10004
Website
https://www.amelia.ai
Phone Number
212-708-5500
Amelia's Social Links
Quick Insights into Amelia Customer Service
Amelia's Customer Service score was rated highest by Caucasian customers.
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Ranked Amelia Customer Service the Highest
Amelia Customer Service Score by Gender
Amelia's Customer Service score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Amelia Customer Service Score by Ethnicity
Amelia's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Amelia.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Amelia Customer Service vs. Competitors
Compared to its competitors, Amelia's Customer Service score is rated right above arago, and is preceded by Cognizant Technology Solutions.
| COMPANY | Customer Service Score | |
|---|---|---|
| Trilogy | 4.5/5 |
| ServiceNow | 4.1/5 |
| Salesforce | 4/5 |
| IBM | 3.9/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Amelia | 3/5 |
| arago | N/A |
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Amelia as an Employer
3.4/5
Amelia has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Amelia scored a -31 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Amelia would recommend the brand to a friend. ENPS measures how likely Amelia employees would recommend working at Amelia to a friend.
Net Promoter Score
-31
NPS Score
| 30% | Promoters |
|---|---|
| 9% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 32% | Promoters |
|---|---|
| 22% | Passive |
| 46% | Detractors |
