24
NPS
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ITC Infotech
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About ITC Infotech's Brand
IT Services, IT Consulting, IT Solutions Among its major competitors, ITC Infotech is ranked in 3rd place for NPS while CTS is 1st, and Microsoft is 2nd.
Brand at a Glance
79%
Customer Loyalty
3.3/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
ITC Infotech Ranking
- #2 / 4 of its competitors
ITC Infotech NPS
ITC Infotech's Net Promoter Score (NPS) is a 24 with 41% Promoters, 42% Passives, and 17% Detractors. Net Promoter Score tracks whether ITC Infotech's customers would recommend using the product based on a scale of -100 to 100.
ITC Infotech Overall NPS
| 41% | Promoters |
|---|---|
| 42% | Passives |
| 17% | Detractors |
ITC Infotech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Oct 2022 33 | Oct 2022 | 33 |
Dec 2022 25 | Dec 2022 | 25 |
Jan 2023 20 | Jan 2023 | 20 |
Feb 2023 34 | Feb 2023 | 34 |
Oct 2023 43 | Oct 2023 | 43 |
Dec 2023 38 | Dec 2023 | 38 |
Mar 2024 22 | Mar 2024 | 22 |
Jun 2024 30 | Jun 2024 | 30 |
Jul 2024 24 | Jul 2024 | 24 |
How Other Brands Compare
ITC Infotech is ranked second for NPS among its competitors. Microsoft and TCS (Tata Consultancy Services) come in first and third, with Genpact coming in at #4.
ITC Infotech |  Microsoft |  Genpact |  TCS (Tata Consultancy Services) | |
| Global Ranking | #- | #22 | #- | #- |
| NPS | 24 | 38 | 12 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.91T | $8.01B | $881.03M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ITC Infotech NPS vs. Competitors
Compared to its competitors, ITC Infotech's NPS is rated right above TCS (Tata Consultancy Services), and is preceded by Microsoft.
| COMPANY | NPS Score | |
|---|---|---|
 | CTS | 66 |
| Microsoft | 38 |
| ITC Infotech | 24 |
| TCS (Tata Consultancy Services) | 23 |
| Genpact | 12 |
 | kCura | N/A |
ITC Infotech Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of ITC Infotech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ITC Infotech Customer Loyalty vs. Competitors
Compared to its competitors, ITC Infotech's Customer Loyalty score is rated right above kCura, and is preceded by Genpact.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CTS | 100% |
| Microsoft | 84% |
| TCS (Tata Consultancy Services) | 83% |
| Genpact | 80% |
| ITC Infotech | 79% |
| kCura | N/A |
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ITC Infotech Product Quality
3.3/5
ITC Infotech has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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ITC Infotech Product Information
ITC Infotech’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.itcinfotech.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
Productivity
SaaS
Small Business Services
Travel
ITC Infotech Product Quality vs. Competitors
Compared to its competitors, ITC Infotech's Product Quality score is rated right above kCura, and is preceded by Genpact.
| COMPANY | Product Quality Score | |
|---|---|---|
| CTS | 4.3/5 |
| Microsoft | 4.1/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Genpact | 3.4/5 |
| ITC Infotech | 3.3/5 |
| kCura | N/A |
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ITC Infotech Pricing
ITC Infotech ROI & Value For Money
3.9/5
ITC Infotech has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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ITC Infotech Pricing vs. Competitors
Compared to its competitors, ITC Infotech's ROI score is rated right above TCS (Tata Consultancy Services), and is preceded by Microsoft.
| COMPANY | Pricing Score | |
|---|---|---|
| CTS | 4/5 |
| Microsoft | 4/5 |
| ITC Infotech | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Genpact | 3.4/5 |
| kCura | N/A |
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ITC Infotech Customer Satisfaction (CSAT)
ITC Infotech Customer Satisfaction (CSAT) Score
86 / 100
ITC Infotech has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ITC Infotech Customer Satisfaction vs. Competitors
Compared to its competitors, ITC Infotech's Customer Satisfaction score is rated right above Microsoft, and is preceded by CTS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CTS | 100% |
| ITC Infotech | 86% |
| Microsoft | 80% |
| TCS (Tata Consultancy Services) | 75% |
| Genpact | 58% |
| kCura | 0% |
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ITC Infotech Customer Service
3.9/5
ITC Infotech has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About ITC Infotech's Customer Service
Website
http://www.itcinfotech.com
Phone Number
91 80 2298 8331
ITC Infotech Customer Service vs. Competitors
Compared to its competitors, ITC Infotech's Customer Service score is rated right above TCS (Tata Consultancy Services), and is preceded by Microsoft.
| COMPANY | Customer Service Score | |
|---|---|---|
| CTS | 5/5 |
| Microsoft | 4/5 |
| ITC Infotech | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Genpact | 3.5/5 |
| kCura | N/A |
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ITC Infotech as an Employer
3.2/5
ITC Infotech has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
ITC Infotech scored a 24 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of ITC Infotech would recommend the brand to a friend. ENPS measures how likely ITC Infotech employees would recommend working at ITC Infotech to a friend.
Net Promoter Score
24
NPS Score
| 41% | Promoters |
|---|---|
| 42% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
