66
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CTS
Marketing or Exec? Claim Your Free Account
About CTS' Brand
A Certified Technology Specialist (CTS) performs general technology solution tasks. Among its major competitors, CTS is ranked in 1st place for NPS while Publicis Sapient is 2nd, and IBM is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
5/5
Customer Service
CTS Ranking
- #1 / 4 of its competitors
CTS NPS
CTS's Net Promoter Score (NPS) is a 66 with 76% Promoters, 14% Passives, and 10% Detractors. Net Promoter Score tracks whether CTS's customers would recommend using the product based on a scale of -100 to 100.
CTS Overall NPS
| 76% | Promoters |
|---|---|
| 14% | Passives |
| 10% | Detractors |
CTS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 65 | Aug 2020 | 65 |
Nov 2023 64 | Nov 2023 | 64 |
How Other Brands Compare
CTS is ranked first for NPS among its competitors. IBM and Accenture come in second and third, with Infosys coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CTS NPS by Usage
CTS's NPS was rated the highest by customers who have used CTS's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
1 to 2 Years 75 | 1 to 2 Years | 75 |
2 to 5 Years 73 | 2 to 5 Years | 73 |
CTS NPS vs. Competitors
Compared to its competitors, CTS's NPS is rated right above Publicis Sapient.
| COMPANY | NPS Score | |
|---|---|---|
| CTS | 66 |
 | Publicis Sapient | 49 |
 | IBM | 26 |
 | TCS (Tata Consultancy Services) | 23 |
 | Accenture | 20 |
 | Infosys | 15 |
 | eBay | -5 |
CTS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CTS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CTS Customer Loyalty vs. Competitors
Compared to its competitors, CTS's Customer Loyalty score is rated right above TCS (Tata Consultancy Services).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CTS | 100% |
| TCS (Tata Consultancy Services) | 83% |
| Infosys | 82% |
| IBM | 79% |
| Publicis Sapient | 73% |
| eBay | 72% |
| Accenture | 71% |
Unlock CTS Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CTS Customer Loyalty vs. Competitors data and gain insights into your customers today.
CTS Product Quality
4.3/5
CTS has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock CTS' overall Product Quality score rated by its users and customers.
CTS Product Information
CTS serves markets in the United States. CTS supports Web and Android devices and offers products for medium and large sized businesses.
CTS’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Railroad Manufacturing industry rated CTS's product the highest. Reviewers from the Government & Legal industry rated CTS the lowest at 3.
- Website
- http://www.cts-software.com
- Company Size
- 201-500 Employees
Industry
Tech
Manufacturing
Languages Supported
English
Product Type
Transportation Management Software
Fleet Management Software
Public Transportation Software
Quick Insights into CTS Product Quality
CTS's Product Quality score was rated highest by customers who have used CTS's products/services for 5 to 10 Years, and rated lowest by customers from the Healthcare industry.
Sign Up to unlock insights into how customers have ranked CTS' Product Quality.
Ranked CTS Product Quality the Highest
Ranked CTS Product Quality the Lowest
CTS Product Quality Score by Usage
CTS's Product Quality score was rated the highest by customers who have used CTS's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CTS Product Quality Score by Industry
CTS's Product Quality score was rated the highest by Railroad Manufacturing industry customers, and the lowest by Healthcare industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CTS Product Quality vs. Competitors
Compared to its competitors, CTS's Product Quality score is rated right above IBM.
| COMPANY | Product Quality Score | |
|---|---|---|
| CTS | 4.3/5 |
| IBM | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Accenture | 3.7/5 |
| Infosys | 3.7/5 |
| Publicis Sapient | 3.5/5 |
| eBay | 3.2/5 |
Unlock CTS Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CTS Product Quality vs. Competitors data and gain insights into your customers today.
CTS Pricing
CTS ROI & Value For Money
4/5
CTS has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CTS' overall ROI score rated by its users and customers.
CTS Pricing Plans
CTS has a pricing structure that accommodates medium and large businesses.
Who Uses CTS?
Medium Businesses
Large Enterprises
CTS Pricing vs. Competitors
Compared to its competitors, CTS's ROI score is rated right above IBM.
| COMPANY | Pricing Score | |
|---|---|---|
| CTS | 4/5 |
| IBM | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Accenture | 3.6/5 |
| Publicis Sapient | 3.4/5 |
| eBay | 3.2/5 |
Unlock CTS ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CTS ROI vs. Competitors data and gain insights into your customers today.
CTS Customer Satisfaction (CSAT)
CTS Customer Satisfaction (CSAT) Score
100 / 100
CTS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CTS Customer Satisfaction vs. Competitors
Compared to its competitors, CTS's Customer Satisfaction score is rated right above Infosys.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CTS | 100% |
| Infosys | 77% |
| IBM | 76% |
| TCS (Tata Consultancy Services) | 75% |
| Accenture | 75% |
| eBay | 63% |
| Publicis Sapient | 50% |
Unlock CTS Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CTS Customer Satisfaction vs. Competitors data and gain insights into your customers today.
CTS Customer Service
5/5
CTS has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CTS' overall Customer Service score rated by its users and customers.
About CTS's Customer Service
Address
14261 West Burnsville Parkway, Burnsville, MN
Website
http://www.cts-software.com
Phone Number
009671500000
CTS Customer Service vs. Competitors
Compared to its competitors, CTS's Customer Service score is rated right above IBM.
| COMPANY | Customer Service Score | |
|---|---|---|
| CTS | 5/5 |
| IBM | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Accenture | 3.8/5 |
| Infosys | 3.8/5 |
| Publicis Sapient | 3.5/5 |
| eBay | 3.2/5 |
Unlock CTS Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CTS Customer Service vs. Competitors data and gain insights into your customers today.
CTS as an Employer
3.7/5
CTS has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
CTS scored a 66 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of CTS would recommend the brand to a friend. ENPS measures how likely CTS employees would recommend working at CTS to a friend.
Net Promoter Score
66
NPS Score
| 76% | Promoters |
|---|---|
| 14% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 33% | Promoters |
|---|---|
| 37% | Passive |
| 30% | Detractors |
