-8
NPS
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ITG
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About ITG's Brand
Investment Technology Group, Inc. is a global financial technology company that helps leading brokers and asset managers improve returns for investors. Among its major competitors, ITG is ranked in 4th place for NPS while Liquidnet is 1st, and Instinet is 2nd.Their current market cap is $999.77M
Brand at a Glance
69%
Customer Loyalty
2.6/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
ITG Ranking
- #4 / 4 of its competitors
ITG NPS
ITG's Net Promoter Score (NPS) is a -8 with 46% Promoters, 0% Passives, and 54% Detractors. Net Promoter Score tracks whether ITG's customers would recommend using the product based on a scale of -100 to 100.
ITG Overall NPS
| 46% | Promoters |
|---|---|
| 0% | Passives |
| 54% | Detractors |
ITG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Sep 2021 0 | Sep 2021 | 0 |
May 2022 -33 | May 2022 | -33 |
Nov 2022 -50 | Nov 2022 | -50 |
Jan 2023 -33 | Jan 2023 | -33 |
Feb 2023 -43 | Feb 2023 | -43 |
Oct 2023 -25 | Oct 2023 | -25 |
Nov 2023 -11 | Nov 2023 | -11 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 -9 | Mar 2024 | -9 |
Jul 2024 -17 | Jul 2024 | -17 |
Nov 2025 -7 | Nov 2025 | -7 |
How Other Brands Compare
ITG is ranked #4 for NPS among its competitors. Liquidnet and Instinet come in first and second, with Charles Schwab coming in at third. Among those competitors, it is the lowest valued company.
ITG |  Charles Schwab |  Liquidnet |  Instinet | |
| Global Ranking | #- | #239 | #- | #- |
| NPS | -8 | 8 | 66 | 34 |
| Valuation Updated every 24 hours for public companies | $999.77M | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ITG NPS vs. Competitors
Compared to its competitors, ITG's NPS is rated right above Fidessa, and is preceded by Charles Schwab.
| COMPANY | NPS Score | |
|---|---|---|
| Liquidnet | 66 |
| Instinet | 34 |
| Charles Schwab | 8 |
| ITG | -8 |
 | Fidessa | -25 |
ITG Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of ITG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ITG Customer Loyalty vs. Competitors
Compared to its competitors, ITG's Customer Loyalty score is rated right above Fidessa, and is preceded by Liquidnet.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Charles Schwab | 79% |
| Liquidnet | 73% |
| ITG | 69% |
| Fidessa | 69% |
| Instinet | 68% |
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ITG Product Quality
2.6/5
ITG has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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ITG Product Information
ITG’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.itg.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
ITG Product Quality vs. Competitors
Compared to its competitors, ITG's Product Quality score is rated right below Fidessa.
| COMPANY | Product Quality Score | |
|---|---|---|
| Liquidnet | 4.2/5 |
| Instinet | 3.5/5 |
| Charles Schwab | 3.4/5 |
| Fidessa | 3.3/5 |
| ITG | 2.6/5 |
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ITG Pricing
ITG ROI & Value For Money
3.1/5
ITG has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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ITG Pricing vs. Competitors
Compared to its competitors, ITG's ROI score is rated right below Charles Schwab.
| COMPANY | Pricing Score | |
|---|---|---|
| Liquidnet | 4.1/5 |
| Instinet | 3.5/5 |
| Fidessa | 3.5/5 |
| Charles Schwab | 3.4/5 |
| ITG | 3.1/5 |
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ITG Customer Satisfaction (CSAT)
ITG Customer Satisfaction (CSAT) Score
50 / 100
ITG has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ITG Customer Satisfaction vs. Competitors
Compared to its competitors, ITG's Customer Satisfaction score is rated right below Charles Schwab.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fidessa | 100% |
| Liquidnet | 82% |
| Instinet | 75% |
| Charles Schwab | 56% |
| ITG | 50% |
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ITG Customer Service
3.1/5
ITG has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About ITG's Customer Service
Address
380 Madison Ave, New York City, NY 10006
Website
http://www.itg.com/
Phone Number
(212) 972-0354
ITG's Social Links
ITG Customer Service vs. Competitors
Compared to its competitors, ITG's Customer Service score is rated right below Fidessa.
| COMPANY | Customer Service Score | |
|---|---|---|
| Liquidnet | 4.3/5 |
| Instinet | 4.1/5 |
| Charles Schwab | 3.5/5 |
| Fidessa | 3.3/5 |
| ITG | 3.1/5 |
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ITG as an Employer
3.3/5
ITG has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
ITG scored a -8 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of ITG would recommend the brand to a friend. ENPS measures how likely ITG employees would recommend working at ITG to a friend.
Net Promoter Score
-8
NPS Score
| 46% | Promoters |
|---|---|
| 0% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
