0
NPS
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iTutor
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About iTutor's Brand
Itutor is an online tutoring platform that provides coaching classes and instructions for students from K to 12. Among its major competitors, iTutor is ranked in 3rd place for NPS while Studypool is 1st, and Chegg is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
iTutor Ranking
- #2 / 4 of its competitors
iTutor NPS
iTutor's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether iTutor's customers would recommend using the product based on a scale of -100 to 100.
iTutor Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
iTutor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
May 2022 0 | May 2022 | 0 |
How Other Brands Compare
iTutor is ranked second for NPS among its competitors. Chegg and WyzAnt come in first and third, with Varsity Tutors coming in at #4.
iTutor |  Chegg |  Varsity Tutors |  WyzAnt | |
| Global Ranking | #- | #544 | #- | #- |
| NPS | 0 | 6 | -28 | -20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $14.07B | $300.00M | $65.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iTutor NPS vs. Competitors
Compared to its competitors, iTutor's NPS is rated right above WyzAnt, and is preceded by Chegg.
| COMPANY | NPS Score | |
|---|---|---|
 | Studypool | 15 |
| Chegg | 6 |
| iTutor | 0 |
| WyzAnt | -20 |
| Varsity Tutors | -28 |
 | Parliament Tutors | -100 |
iTutor Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of iTutor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iTutor Customer Loyalty vs. Competitors
Compared to its competitors, iTutor's Customer Loyalty score is rated right above Parliament Tutors, and is preceded by Varsity Tutors.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chegg | 76% |
| WyzAnt | 69% |
| Studypool | 58% |
| Varsity Tutors | 58% |
| iTutor | 55% |
| Parliament Tutors | 10% |
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iTutor Product Quality
2.7/5
iTutor has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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iTutor Product Information
iTutor’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://itutor.com
- Company Size
- 11-50 Employees
Industry
Tech
Education
iTutor Product Quality vs. Competitors
Compared to its competitors, iTutor's Product Quality score is rated right above Varsity Tutors, and is preceded by Chegg.
| COMPANY | Product Quality Score | |
|---|---|---|
| Studypool | 3.7/5 |
| Chegg | 3.4/5 |
| iTutor | 2.7/5 |
| Varsity Tutors | 2.6/5 |
| WyzAnt | 2.5/5 |
| Parliament Tutors | 1.5/5 |
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iTutor Pricing
iTutor ROI & Value For Money
2.7/5
iTutor has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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iTutor Pricing vs. Competitors
Compared to its competitors, iTutor's ROI score is rated right above WyzAnt, and is preceded by Chegg.
| COMPANY | Pricing Score | |
|---|---|---|
| Studypool | 3.8/5 |
| Chegg | 3.2/5 |
| iTutor | 2.7/5 |
| WyzAnt | 2.7/5 |
| Varsity Tutors | 2.4/5 |
| Parliament Tutors | 1.5/5 |
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iTutor Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
iTutor Customer Satisfaction vs. Competitors
Compared to its competitors, iTutor's Customer Satisfaction score is rated right above Parliament Tutors, and is preceded by WyzAnt.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Studypool | 88% |
| Chegg | 44% |
| Varsity Tutors | 42% |
| WyzAnt | 37% |
| iTutor | 0% |
| Parliament Tutors | 0% |
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iTutor Customer Service
2.7/5
iTutor has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About iTutor's Customer Service
Address
Jericho, NY
Website
http://itutor.com
iTutor Customer Service vs. Competitors
Compared to its competitors, iTutor's Customer Service score is rated right above WyzAnt, and is preceded by Chegg.
| COMPANY | Customer Service Score | |
|---|---|---|
| Studypool | 3.8/5 |
| Chegg | 3.1/5 |
| iTutor | 2.7/5 |
| WyzAnt | 2.4/5 |
| Varsity Tutors | 2.3/5 |
| Parliament Tutors | 1.5/5 |
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iTutor as an Employer
2.4/5
iTutor has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
iTutor scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of iTutor would recommend the brand to a friend. ENPS measures how likely iTutor employees would recommend working at iTutor to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
