100
NPS
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iZettle
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About iZettle's Brand
Developer of a mobile payment application designed to simplify online monetary transactions. The company's mobile payment application offers a card-reader that plugs into mobile devices and registers to tools for collecting payments, enabling users to accept card payments. Among its major competitors, iZettle is ranked in 1st place for NPS while Block is 2nd, and Adyen is 3rd.
Brand at a Glance
4/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
iZettle Ranking
- #1 / 4 of its competitors
iZettle NPS
iZettle's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether iZettle's customers would recommend using the product based on a scale of -100 to 100.
iZettle Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
iZettle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
How Other Brands Compare
iZettle is ranked first for NPS among its competitors. Block and Adyen come in second and third, with PayPal coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iZettle Product Quality
4/5
iZettle has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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iZettle Product Information
iZettle serves markets in the United States, Europe, United Kingdom, Germany, Brazil, and Mexico. iZettle supports iOS and Web devices and offers products for small and medium sized businesses.
iZettle’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated iZettle's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated iZettle the lowest at 3.
- Website
- www.izettle.com
- Company Size
- 201-500 Employees
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Italian
Swedish
Danish
Finnish
Norwegian
Quick Insights into iZettle Product Quality
iZettle's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked iZettle Product Quality the Highest
Ranked iZettle Product Quality the Lowest
iZettle Product Quality Score by Industry
iZettle's Product Quality score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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iZettle Product Quality vs. Competitors
Compared to its competitors, iZettle's Product Quality score is rated right above Adyen.
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VS
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iZettle Pricing
iZettle ROI & Value For Money
4.1/5
iZettle has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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iZettle Pricing Plans
iZettle has a pricing structure that accommodates small and medium businesses. Starting from £39/month, iZettle uses a subscription model.
Who Uses iZettle?
Small Businesses
Medium Businesses
iZettle Pricing vs. Competitors
Compared to its competitors, iZettle's ROI score is rated right above Adyen.
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iZettle Customer Service
5/5
iZettle has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About iZettle's Customer Service
Address
Regeringsgatan 59, Stockholm, 111 56 Sweden
Website
www.izettle.com
iZettle Customer Service vs. Competitors
Compared to its competitors, iZettle's Customer Service score is rated right above Adyen.
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Consumer vs. Employees
iZettle scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of iZettle would recommend the brand to a friend. ENPS measures how likely iZettle employees would recommend working at iZettle to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
