21
NPS
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J D Wetherspoon
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About J D Wetherspoon's Brand
Among its major competitors, J D Wetherspoon is ranked in 1st place for NPS while Darden Restaurants is 2nd, and Luby's is 3rd.
Brand at a Glance
78%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
3.9/5
Customer Service
J D Wetherspoon Ranking
- #1 / 4 of its competitors
J D Wetherspoon NPS
J D Wetherspoon's Net Promoter Score (NPS) is a 21 with 49% Promoters, 23% Passives, and 28% Detractors. Net Promoter Score tracks whether J D Wetherspoon's customers would recommend using the product based on a scale of -100 to 100.
J D Wetherspoon Overall NPS
| 49% | Promoters |
|---|---|
| 23% | Passives |
| 28% | Detractors |
J D Wetherspoon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 16 | Dec 2023 | 16 |
Jan 2024 18 | Jan 2024 | 18 |
Mar 2024 20 | Mar 2024 | 20 |
May 2024 15 | May 2024 | 15 |
Sep 2024 12 | Sep 2024 | 12 |
Oct 2024 16 | Oct 2024 | 16 |
Dec 2024 18 | Dec 2024 | 18 |
Jan 2025 18 | Jan 2025 | 18 |
Mar 2025 20 | Mar 2025 | 20 |
Nov 2025 17 | Nov 2025 | 17 |
Dec 2025 18 | Dec 2025 | 18 |
Jan 2026 20 | Jan 2026 | 20 |
How Other Brands Compare
J D Wetherspoon is ranked first for NPS among its competitors. Darden Restaurants and Luby's come in second and third, with Papa John's International coming in at #4.
J D Wetherspoon |  Darden Restaurants |  Papa John's International |  Luby's | |
| Global Ranking | #- | #342 | #- | #- |
| NPS | 21 | 20 | -21 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $18.85B | $3.42B | $106.67M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
J D Wetherspoon NPS by Gender
J D Wetherspoon's NPS was rated 13 by both Female and Male customers on Comparably.
Male
13
J D Wetherspoon's NPS was rated 13 by Male customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Female
13
J D Wetherspoon's NPS was rated 13 by Female customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
J D Wetherspoon NPS by Ethnicity
J D Wetherspoon's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -1 | Caucasian | -1 |
Asian or Pacific Islander -67 | Asian or Pacific Islander | -67 |
Other 50 | Other | 50 |
J D Wetherspoon NPS by Age
J D Wetherspoon's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
J D Wetherspoon NPS by Usage
J D Wetherspoon's NPS was rated the highest by customers who have used J D Wetherspoon's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
J D Wetherspoon NPS vs. Competitors
Compared to its competitors, J D Wetherspoon's NPS is rated right above Darden Restaurants.
| COMPANY | NPS Score | |
|---|---|---|
| J D Wetherspoon | 21 |
| Darden Restaurants | 20 |
| Luby's | -1 |
| Papa John's International | -21 |
 | Ruby Tuesday | -63 |
J D Wetherspoon Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of J D Wetherspoon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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J D Wetherspoon Customer Loyalty Score by Gender
J D Wetherspoon's Customer Loyalty score was rated 74 by both Female and Male customers on Comparably.
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Male
74%
Yes
Female
74%
Yes
J D Wetherspoon Customer Loyalty Score by Ethnicity
J D Wetherspoon's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
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74
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
55
out of 100
Other
J D Wetherspoon Customer Loyalty Score by Age
J D Wetherspoon's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 90% | 18-25 | 90% |
26-30 70% | 26-30 | 70% |
J D Wetherspoon Customer Loyalty Score by Usage
J D Wetherspoon's Customer Loyalty score was rated the highest by customers who have used J D Wetherspoon's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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J D Wetherspoon Customer Loyalty vs. Competitors
Compared to its competitors, J D Wetherspoon's Customer Loyalty score is rated right above Luby's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| J D Wetherspoon | 78% |
| Luby's | 70% |
| Papa John's International | 68% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
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J D Wetherspoon Product Quality
3.9/5
J D Wetherspoon has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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J D Wetherspoon Product Information
J D Wetherspoon’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Quick Insights into J D Wetherspoon Product Quality
J D Wetherspoon's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked J D Wetherspoon Product Quality the Highest
Ranked J D Wetherspoon Product Quality the Lowest
J D Wetherspoon Product Quality Score by Gender
Female customers rated J D Wetherspoon's Product Quality score 0.9 stars higher than Male customers.
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Male
3.3/5
Female
4.2/5
J D Wetherspoon Product Quality Score by Ethnicity
J D Wetherspoon's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.6 | Other | 3.6 |
J D Wetherspoon Product Quality Score by Age
J D Wetherspoon's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.3 | 26-30 | 4.3 |
J D Wetherspoon Product Quality Score by Usage
J D Wetherspoon's Product Quality score was rated the highest by customers who have used J D Wetherspoon's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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J D Wetherspoon Product Quality vs. Competitors
Compared to its competitors, J D Wetherspoon's Product Quality score is rated right above Darden Restaurants.
| COMPANY | Product Quality Score | |
|---|---|---|
| J D Wetherspoon | 3.9/5 |
| Darden Restaurants | 3.8/5 |
| Luby's | 3/5 |
| Papa John's International | 2.9/5 |
| Ruby Tuesday | 1.8/5 |
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J D Wetherspoon Pricing
J D Wetherspoon ROI & Value For Money
4.1/5
J D Wetherspoon has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into J D Wetherspoon ROI
J D Wetherspoon's ROI score was rated highest by Caucasian customers, and rated lowest by Asian or Pacific Islander customers.
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Ranked J D Wetherspoon ROI the Highest
Ranked J D Wetherspoon ROI the Lowest
J D Wetherspoon ROI Score by Gender
Female customers rated J D Wetherspoon's ROI score 0.6 stars higher than Male customers.
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Male
3.8/5
Female
4.4/5
J D Wetherspoon ROI Score by Ethnicity
J D Wetherspoon's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of J D Wetherspoon.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 3.7 | Other | 3.7 |
J D Wetherspoon ROI Score by Age
J D Wetherspoon's ROI score was rated 4 stars by customers ages 18-25 and customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4 | 26-30 | 4 |
J D Wetherspoon ROI Score by Usage
J D Wetherspoon's ROI score was rated the highest by customers who have used J D Wetherspoon's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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J D Wetherspoon Pricing vs. Competitors
Compared to its competitors, J D Wetherspoon's ROI score is rated right above Darden Restaurants.
| COMPANY | Pricing Score | |
|---|---|---|
| J D Wetherspoon | 4.1/5 |
| Darden Restaurants | 3.7/5 |
| Papa John's International | 2.9/5 |
| Luby's | 2.9/5 |
| Ruby Tuesday | 1.9/5 |
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J D Wetherspoon Customer Satisfaction (CSAT)
J D Wetherspoon Customer Satisfaction (CSAT) Score
87 / 100
J D Wetherspoon has an overall Customer Satisfaction score of 87 rated by its users and customers.
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Very Satisfied
56%
Satisfied
31%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into J D Wetherspoon Customer Satisfaction
J D Wetherspoon's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used J D Wetherspoon's products/services for 5 to 10 Years.
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Ranked J D Wetherspoon Customer Satisfaction the Highest
Ranked J D Wetherspoon Customer Satisfaction the Lowest
J D Wetherspoon Customer Satisfaction Score by Gender
Male customers rated J D Wetherspoon's Customer Satisfaction score 14 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
86 / 100
FemaleVery Satisfied | 71% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
J D Wetherspoon Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
J D Wetherspoon's Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.
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86 / 100
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
CSAT according to Other
J D Wetherspoon's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
J D Wetherspoon Customer Satisfaction Score by Age
J D Wetherspoon's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
J D Wetherspoon Customer Satisfaction Score by Usage
J D Wetherspoon's Customer Satisfaction score was rated the highest by customers who have used J D Wetherspoon's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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J D Wetherspoon Customer Satisfaction vs. Competitors
Compared to its competitors, J D Wetherspoon's Customer Satisfaction score is rated right above Darden Restaurants.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| J D Wetherspoon | 87% |
| Darden Restaurants | 71% |
| Papa John's International | 54% |
| Luby's | 45% |
| Ruby Tuesday | 21% |
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J D Wetherspoon Customer Service
3.9/5
J D Wetherspoon has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About J D Wetherspoon's Customer Service
Address
United Kingdom
Website
http://www.wetherspoonjobs.co.uk
Quick Insights into J D Wetherspoon Customer Service
J D Wetherspoon's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used J D Wetherspoon's products/services for 2 to 5 Years.
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Ranked J D Wetherspoon Customer Service the Highest
Ranked J D Wetherspoon Customer Service the Lowest
J D Wetherspoon Customer Service Score by Gender
Female customers rated J D Wetherspoon's Customer Service score 0.7 stars higher than Male customers.
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Male
3.4/5
Female
4.1/5
J D Wetherspoon Customer Service Score by Ethnicity
J D Wetherspoon's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.5 | Other | 3.5 |
J D Wetherspoon Customer Service Score by Age
J D Wetherspoon's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4 | 26-30 | 4 |
J D Wetherspoon Customer Service Score by Usage
J D Wetherspoon's Customer Service score was rated the highest by customers who have used J D Wetherspoon's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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J D Wetherspoon Customer Service vs. Competitors
Compared to its competitors, J D Wetherspoon's Customer Service score is rated right above Darden Restaurants.
| COMPANY | Customer Service Score | |
|---|---|---|
| J D Wetherspoon | 3.9/5 |
| Darden Restaurants | 3.7/5 |
| Luby's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Ruby Tuesday | 1.8/5 |
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J D Wetherspoon as an Employer
Consumer vs. Employees
J D Wetherspoon scored a 21 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of J D Wetherspoon would recommend the brand to a friend. ENPS measures how likely J D Wetherspoon employees would recommend working at J D Wetherspoon to a friend.
Net Promoter Score
21
NPS Score
| 49% | Promoters |
|---|---|
| 23% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 48% | Promoters |
|---|---|
| 28% | Passive |
| 24% | Detractors |
