-100
NPS
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Jeppesen
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About Jeppesen's Brand
Jeppesen is an American company that specializes in navigational information, operations management and optimization solutions Among its major competitors, Jeppesen is ranked in 5th place for NPS while ForeFlight is 1st, and Federal Aviation Administration is 2nd.
Jeppesen Ranking
- #4 / 4 of its competitors
Jeppesen NPS
Jeppesen's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Jeppesen's customers would recommend using the product based on a scale of -100 to 100.
Jeppesen Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Jeppesen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
How Other Brands Compare
Jeppesen is ranked #4 for NPS among its competitors. ForeFlight and Garmin International come in first and second, with Boeing coming in at third.
Jeppesen |  Boeing |  Garmin International |  ForeFlight | |
| Global Ranking | #- | #132 | #563 | #- |
| NPS | -100 | 7 | 17 | 56 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $147.47B | $25.26B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jeppesen NPS vs. Competitors
Compared to its competitors, Jeppesen's NPS is rated right below Boeing.
| COMPANY | NPS Score | |
|---|---|---|
| ForeFlight | 56 |
 | Federal Aviation Administration | 50 |
| Garmin International | 17 |
| Boeing | 7 |
| Jeppesen | -100 |
Jeppesen Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jeppesen Customer Satisfaction vs. Competitors
Compared to its competitors, Jeppesen's Customer Satisfaction score is rated right below Boeing.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ForeFlight | 89% |
| Federal Aviation Administration | 67% |
| Garmin International | 63% |
| Boeing | 62% |
| Jeppesen | 0% |
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Consumer vs. Employees
Jeppesen scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Jeppesen would recommend the brand to a friend. ENPS measures how likely Jeppesen employees would recommend working at Jeppesen to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
