-16
NPS
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Jimmy John's Gourmet Sandwiches
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About Jimmy John's Gourmet Sandwiches' Brand
Jimmy John's Gourmet Sandwiches is a food chain which sells yummy sandwiches to its customers. Among its major competitors, Jimmy John's Gourmet Sandwiches is ranked in 4th place for NPS while Domino's Pizza is 1st, and Jersey Mike's Subs is 2nd.
Brand at a Glance
80%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Jimmy John's Gourmet Sandwiches Ranking
- #4 / 4 of its competitors
Jimmy John's Gourmet Sandwiches NPS
Jimmy John's Gourmet Sandwiches's Net Promoter Score (NPS) is a -16 with 32% Promoters, 20% Passives, and 48% Detractors. Net Promoter Score tracks whether Jimmy John's Gourmet Sandwiches's customers would recommend using the product based on a scale of -100 to 100.
Jimmy John's Gourmet Sandwiches Overall NPS
| 32% | Promoters |
|---|---|
| 20% | Passives |
| 48% | Detractors |
Jimmy John's Gourmet Sandwiches NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -46 | Jun 2024 | -46 |
Jul 2024 -32 | Jul 2024 | -32 |
Sep 2024 -29 | Sep 2024 | -29 |
Oct 2024 -28 | Oct 2024 | -28 |
Nov 2024 -23 | Nov 2024 | -23 |
Dec 2024 -19 | Dec 2024 | -19 |
Feb 2025 -22 | Feb 2025 | -22 |
Apr 2025 -22 | Apr 2025 | -22 |
May 2025 -22 | May 2025 | -22 |
Jul 2025 -22 | Jul 2025 | -22 |
Sep 2025 -17 | Sep 2025 | -17 |
Oct 2025 -16 | Oct 2025 | -16 |
How Other Brands Compare
Jimmy John's Gourmet Sandwiches is ranked #4 for NPS among its competitors. Domino's Pizza and Jersey Mike's Subs come in first and second, with Panera Bread coming in at third.
Jimmy John's Gourmet Sandwiches |  Domino's Pizza |  Jersey Mike's Subs |  Panera Bread | |
| Global Ranking | #- | #115 | #445 | #- |
| NPS | -16 | 17 | -10 | -12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $14.27B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jimmy John's Gourmet Sandwiches NPS by Gender
Female customers rated Jimmy John's Gourmet Sandwiches's NPS 43 points higher than Male customers.
Male
-28
Jimmy John's Gourmet Sandwiches's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
15
Jimmy John's Gourmet Sandwiches's NPS was rated 15 by Female customers on Comparably.
50%
Promoters
15%
Passives
35%
Detractors
Jimmy John's Gourmet Sandwiches NPS by Ethnicity
Jimmy John's Gourmet Sandwiches's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -6 | Caucasian | -6 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Other 100 | Other | 100 |
Jimmy John's Gourmet Sandwiches NPS by Age
Jimmy John's Gourmet Sandwiches's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Jimmy John's Gourmet Sandwiches NPS by Usage
Jimmy John's Gourmet Sandwiches's NPS was rated the highest by customers who have used Jimmy John's Gourmet Sandwiches's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 0 | Over 10 Years | 0 |
Jimmy John's Gourmet Sandwiches NPS vs. Competitors
Compared to its competitors, Jimmy John's Gourmet Sandwiches's NPS is rated right above Subway, and is preceded by Panera Bread.
| COMPANY | NPS Score | |
|---|---|---|
| Domino's Pizza | 17 |
| Jersey Mike's Subs | -10 |
| Panera Bread | -12 |
| Jimmy John's Gourmet Sandwiches | -16 |
 | Subway | -34 |
Jimmy John's Gourmet Sandwiches Customer Reviews
Out of the 8 Jimmy John's Gourmet Sandwiches customer reviews 6 were positive and 2 were constructive. Jimmy John's Gourmet Sandwiches customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Jimmy John's Gourmet Sandwiches Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Jimmy John's Gourmet Sandwiches users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jimmy John's Gourmet Sandwiches Customer Loyalty Score by Gender
Female customers rated Jimmy John's Gourmet Sandwiches's Customer Loyalty score 22% higher than Male customers.
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Male
74%
Yes
Female
96%
Yes
Jimmy John's Gourmet Sandwiches Customer Loyalty Score by Ethnicity
Jimmy John's Gourmet Sandwiches's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jimmy John's Gourmet Sandwiches.
89
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
Other
Jimmy John's Gourmet Sandwiches Customer Loyalty Score by Age
Jimmy John's Gourmet Sandwiches's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Jimmy John's Gourmet Sandwiches.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
41-45 70% | 41-45 | 70% |
46-50 100% | 46-50 | 100% |
66+ 100% | 66+ | 100% |
Jimmy John's Gourmet Sandwiches Customer Loyalty Score by Usage
Jimmy John's Gourmet Sandwiches's Customer Loyalty score was rated the highest by customers who have used Jimmy John's Gourmet Sandwiches's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Jimmy John's Gourmet Sandwiches Customer Loyalty Score by Industry
Jimmy John's Gourmet Sandwiches's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Jimmy John's Gourmet Sandwiches Customer Loyalty vs. Competitors
Compared to its competitors, Jimmy John's Gourmet Sandwiches's Customer Loyalty score is rated right above Domino's Pizza.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jimmy John's Gourmet Sandwiches | 80% |
| Domino's Pizza | 76% |
| Jersey Mike's Subs | 74% |
| Subway | 74% |
| Panera Bread | 72% |
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Jimmy John's Gourmet Sandwiches Product Quality
3.2/5
Jimmy John's Gourmet Sandwiches has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Jimmy John's Gourmet Sandwiches Product Information
Jimmy John's Gourmet Sandwiches’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Jimmy John's Gourmet Sandwiches's product the highest. Reviewers from the Tech industry rated Jimmy John's Gourmet Sandwiches the lowest at 2.7.
- Website
- http://www.jimmyjohns.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Quick Insights into Jimmy John's Gourmet Sandwiches Product Quality
Jimmy John's Gourmet Sandwiches's Product Quality score was rated highest by Other customers, and rated lowest by Hispanic or Latino customers.
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Ranked Jimmy John's Gourmet Sandwiches Product Quality the Highest
Ranked Jimmy John's Gourmet Sandwiches Product Quality the Lowest
Jimmy John's Gourmet Sandwiches Product Quality Score by Gender
Female customers rated Jimmy John's Gourmet Sandwiches's Product Quality score 1.1 stars higher than Male customers.
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Male
2.5/5
Female
3.6/5
Jimmy John's Gourmet Sandwiches Product Quality Score by Ethnicity
Jimmy John's Gourmet Sandwiches's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 4.8 | Other | 4.8 |
Jimmy John's Gourmet Sandwiches Product Quality Score by Age
Jimmy John's Gourmet Sandwiches's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Jimmy John's Gourmet Sandwiches.
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| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
41-45 3.5 | 41-45 | 3.5 |
46-50 2.3 | 46-50 | 2.3 |
66+ 4.6 | 66+ | 4.6 |
Jimmy John's Gourmet Sandwiches Product Quality Score by Usage
Jimmy John's Gourmet Sandwiches's Product Quality score was rated the highest by customers who have used Jimmy John's Gourmet Sandwiches's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jimmy John's Gourmet Sandwiches Product Quality Score by Industry
Jimmy John's Gourmet Sandwiches's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Jimmy John's Gourmet Sandwiches Product Quality vs. Competitors
Compared to its competitors, Jimmy John's Gourmet Sandwiches's Product Quality score is rated right above Jersey Mike's Subs, and is preceded by Domino's Pizza.
| COMPANY | Product Quality Score | |
|---|---|---|
| Domino's Pizza | 3.7/5 |
| Jimmy John's Gourmet Sandwiches | 3.2/5 |
| Jersey Mike's Subs | 3.1/5 |
| Panera Bread | 3/5 |
| Subway | 2.6/5 |
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Jimmy John's Gourmet Sandwiches Pricing
Jimmy John's Gourmet Sandwiches ROI & Value For Money
3.2/5
Jimmy John's Gourmet Sandwiches has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Jimmy John's Gourmet Sandwiches Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Jimmy John's Gourmet Sandwiches.
Quick Insights into Jimmy John's Gourmet Sandwiches ROI
Jimmy John's Gourmet Sandwiches's ROI score was rated highest by customers ages 66+, and rated lowest by Hispanic or Latino customers.
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Ranked Jimmy John's Gourmet Sandwiches ROI the Highest
Ranked Jimmy John's Gourmet Sandwiches ROI the Lowest
Jimmy John's Gourmet Sandwiches ROI Score by Gender
Female customers rated Jimmy John's Gourmet Sandwiches's ROI score 1.4 stars higher than Male customers.
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Male
2.5/5
Female
3.9/5
Jimmy John's Gourmet Sandwiches ROI Score by Ethnicity
Jimmy John's Gourmet Sandwiches's ROI score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jimmy John's Gourmet Sandwiches.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 4.6 | Other | 4.6 |
Jimmy John's Gourmet Sandwiches ROI Score by Age
Jimmy John's Gourmet Sandwiches's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
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| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.3 | 46-50 | 2.3 |
66+ 4.6 | 66+ | 4.6 |
Jimmy John's Gourmet Sandwiches ROI Score by Usage
Jimmy John's Gourmet Sandwiches's ROI score was rated the highest by customers who have used Jimmy John's Gourmet Sandwiches's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jimmy John's Gourmet Sandwiches ROI Score by Industry
Jimmy John's Gourmet Sandwiches's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Jimmy John's Gourmet Sandwiches Pricing vs. Competitors
Compared to its competitors, Jimmy John's Gourmet Sandwiches's ROI score is rated right above Jersey Mike's Subs, and is preceded by Domino's Pizza.
| COMPANY | Pricing Score | |
|---|---|---|
| Domino's Pizza | 3.6/5 |
| Jimmy John's Gourmet Sandwiches | 3.2/5 |
| Jersey Mike's Subs | 2.9/5 |
| Panera Bread | 2.8/5 |
| Subway | 2.4/5 |
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Jimmy John's Gourmet Sandwiches Customer Satisfaction (CSAT)
Jimmy John's Gourmet Sandwiches Customer Satisfaction (CSAT) Score
59 / 100
Jimmy John's Gourmet Sandwiches has an overall Customer Satisfaction score of 59 rated by its users and customers.
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Very Satisfied
38%
Satisfied
21%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
9%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jimmy John's Gourmet Sandwiches Customer Satisfaction
Jimmy John's Gourmet Sandwiches's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Hispanic or Latino customers.
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Ranked Jimmy John's Gourmet Sandwiches Customer Satisfaction the Highest
Ranked Jimmy John's Gourmet Sandwiches Customer Satisfaction the Lowest
Jimmy John's Gourmet Sandwiches Customer Satisfaction Score by Gender
Female customers rated Jimmy John's Gourmet Sandwiches's Customer Satisfaction score 32 points higher than Male customers.
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43 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 20% |
Jimmy John's Gourmet Sandwiches Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jimmy John's Gourmet Sandwiches' Customer Satisfaction (CSAT) score was rated 71% according to Caucasian users and customers.
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71 / 100
Very Satisfied
42%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to Hispanic or Latino
Jimmy John's Gourmet Sandwiches' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
Jimmy John's Gourmet Sandwiches' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Jimmy John's Gourmet Sandwiches Customer Satisfaction Score by Age
Jimmy John's Gourmet Sandwiches's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 63% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 66+ | 100% |
Jimmy John's Gourmet Sandwiches Customer Satisfaction Score by Usage
Jimmy John's Gourmet Sandwiches's Customer Satisfaction score was rated the highest by customers who have used Jimmy John's Gourmet Sandwiches's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jimmy John's Gourmet Sandwiches Customer Satisfaction Score by Industry
Jimmy John's Gourmet Sandwiches's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Jimmy John's Gourmet Sandwiches Customer Satisfaction vs. Competitors
Compared to its competitors, Jimmy John's Gourmet Sandwiches's Customer Satisfaction score is rated right above Panera Bread, and is preceded by Domino's Pizza.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Domino's Pizza | 75% |
| Jimmy John's Gourmet Sandwiches | 59% |
| Panera Bread | 54% |
| Jersey Mike's Subs | 48% |
| Subway | 39% |
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Jimmy John's Gourmet Sandwiches Customer Service
3.1/5
Jimmy John's Gourmet Sandwiches has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Jimmy John's Gourmet Sandwiches's Customer Service
Address
2212 Fox Drive, Champaign, IL 61820
Website
http://www.jimmyjohns.com
Phone Number
217-356-9900
Quick Insights into Jimmy John's Gourmet Sandwiches Customer Service
Jimmy John's Gourmet Sandwiches's Customer Service score was rated highest by Other customers, and rated lowest by Hispanic or Latino customers.
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Ranked Jimmy John's Gourmet Sandwiches Customer Service the Highest
Ranked Jimmy John's Gourmet Sandwiches Customer Service the Lowest
Jimmy John's Gourmet Sandwiches Customer Service Score by Gender
Female customers rated Jimmy John's Gourmet Sandwiches's Customer Service score 1.1 stars higher than Male customers.
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Male
2.5/5
Female
3.6/5
Jimmy John's Gourmet Sandwiches Customer Service Score by Ethnicity
Jimmy John's Gourmet Sandwiches's Customer Service score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jimmy John's Gourmet Sandwiches.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 4.8 | Other | 4.8 |
Jimmy John's Gourmet Sandwiches Customer Service Score by Age
Jimmy John's Gourmet Sandwiches's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
41-45 3.5 | 41-45 | 3.5 |
46-50 1.5 | 46-50 | 1.5 |
66+ 4.7 | 66+ | 4.7 |
Jimmy John's Gourmet Sandwiches Customer Service Score by Usage
Jimmy John's Gourmet Sandwiches's Customer Service score was rated the highest by customers who have used Jimmy John's Gourmet Sandwiches's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jimmy John's Gourmet Sandwiches Customer Service Score by Industry
Jimmy John's Gourmet Sandwiches's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Jimmy John's Gourmet Sandwiches Customer Service vs. Competitors
Compared to its competitors, Jimmy John's Gourmet Sandwiches's Customer Service score is rated right above Panera Bread, and is preceded by Domino's Pizza.
| COMPANY | Customer Service Score | |
|---|---|---|
| Domino's Pizza | 3.7/5 |
| Jimmy John's Gourmet Sandwiches | 3.1/5 |
| Panera Bread | 2.9/5 |
| Jersey Mike's Subs | 2.8/5 |
| Subway | 2.4/5 |
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Jimmy John's Gourmet Sandwiches as an Employer
Consumer vs. Employees
Jimmy John's Gourmet Sandwiches scored a -16 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Jimmy John's Gourmet Sandwiches would recommend the brand to a friend. ENPS measures how likely Jimmy John's Gourmet Sandwiches employees would recommend working at Jimmy John's Gourmet Sandwiches to a friend.
Net Promoter Score
-16
NPS Score
| 32% | Promoters |
|---|---|
| 20% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 11% | Promoters |
|---|---|
| 11% | Passive |
| 78% | Detractors |
