-100
NPS
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Joyent
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About Joyent's Brand
Joyent is a cloud infrastructure and big data analytics company offering a solution that powers real-time web and mobile applications. Among its major competitors, Joyent is ranked in 6th place for NPS while Moovweb is 1st, and Heroku is 2nd.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Joyent Ranking
- #4 / 4 of its competitors
Joyent NPS
Joyent's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Joyent's customers would recommend using the product based on a scale of -100 to 100.
Joyent Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Joyent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Joyent NPS vs. Competitors
Compared to its competitors, Joyent's NPS is rated right above Hostopia.com, and is preceded by Armor.
| COMPANY | NPS Score | |
|---|---|---|
 | Moovweb | 100 |
 | Heroku | 50 |
 | Docker | 40 |
 | VMware | 31 |
 | NodeSource | N/A |
 | Armor | -60 |
| Joyent | -100 |
 | Hostopia.com | -100 |
Joyent Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Joyent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Joyent Customer Loyalty vs. Competitors
Compared to its competitors, Joyent's Customer Loyalty score is rated right above NodeSource, and is preceded by Docker.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Moovweb | 100% |
| Hostopia.com | 100% |
| Heroku | 89% |
| VMware | 79% |
| Armor | 76% |
| Docker | 68% |
| Joyent | 55% |
| NodeSource | N/A |
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VS
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Joyent Product Quality
1.5/5
Joyent has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Joyent Product Information
Joyent’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.joyent.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Mobile App
SaaS
Travel
Joyent Product Quality vs. Competitors
Compared to its competitors, Joyent's Product Quality score is rated right above Hostopia.com, and is preceded by Armor.
| COMPANY | Product Quality Score | |
|---|---|---|
| Moovweb | 5/5 |
| Heroku | 4.2/5 |
| Docker | 4/5 |
| VMware | 4/5 |
| Armor | 2.5/5 |
| Joyent | 1.5/5 |
| Hostopia.com | 1.5/5 |
| NodeSource | N/A |
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Joyent Pricing
Joyent ROI & Value For Money
1.5/5
Joyent has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Joyent Pricing vs. Competitors
Compared to its competitors, Joyent's ROI score is rated right above Hostopia.com, and is preceded by Armor.
| COMPANY | Pricing Score | |
|---|---|---|
| Moovweb | 5/5 |
| Heroku | 3.9/5 |
| Docker | 3.9/5 |
| VMware | 3.8/5 |
| Armor | 2.3/5 |
| Joyent | 1.5/5 |
| Hostopia.com | 1.5/5 |
| NodeSource | N/A |
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Joyent Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Joyent Customer Satisfaction vs. Competitors
Compared to its competitors, Joyent's Customer Satisfaction score is rated right above Hostopia.com, and is preceded by Moovweb.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Docker | 76% |
| VMware | 76% |
| Heroku | 60% |
| Armor | 20% |
| Moovweb | 0% |
| Joyent | 0% |
| Hostopia.com | 0% |
| NodeSource | 0% |
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Joyent Customer Service
1.5/5
Joyent has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Joyent's Customer Service
Address
One Embarcadero Center, Suite 900, San Francisco, CA
Website
http://www.joyent.com
Joyent Customer Service vs. Competitors
Compared to its competitors, Joyent's Customer Service score is rated right above Hostopia.com, and is preceded by Armor.
| COMPANY | Customer Service Score | |
|---|---|---|
| Moovweb | 5/5 |
| Heroku | 3.8/5 |
| VMware | 3.8/5 |
| Docker | 3.2/5 |
| Armor | 2.5/5 |
| Joyent | 1.5/5 |
| Hostopia.com | 1.5/5 |
| NodeSource | N/A |
Unlock Joyent Customer Service vs. Competitors Data
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Consumer vs. Employees
Joyent scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Joyent would recommend the brand to a friend. ENPS measures how likely Joyent employees would recommend working at Joyent to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
