-100
NPS
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Just Dial
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About Just Dial's Brand
Provider of a local search engine platform. The company provides users with information and reviews from a database of local businesses, products and services in India. Among its major competitors, Just Dial is ranked in 5th place for NPS while State Bank of India is 1st, and Bajaj Auto is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Just Dial Ranking
- #3 / 4 of its competitors
Just Dial NPS
Just Dial's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Just Dial's customers would recommend using the product based on a scale of -100 to 100.
Just Dial Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Just Dial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -100 | Sep 2024 | -100 |
How Other Brands Compare
Just Dial is ranked third for NPS among its competitors. Jio and HDFC Bank come in first and second, with Pluribus Networks coming in at #4.
Just Dial |  Jio |  HDFC Bank |  Pluribus Networks | |
| Global Ranking | #- | #793 | #- | #- |
| NPS | -100 | 20 | 20 | - |
| Valuation Updated every 24 hours for public companies | - | - | $151.78B | $300.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Just Dial NPS vs. Competitors
Compared to its competitors, Just Dial's NPS is rated right below HDFC Bank.
| COMPANY | NPS Score | |
|---|---|---|
 | State Bank of India | 47 |
 | Bajaj Auto | 39 |
| Jio | 20 |
| HDFC Bank | 20 |
| Just Dial | -100 |
Just Dial Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Just Dial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Just Dial Customer Loyalty vs. Competitors
Compared to its competitors, Just Dial's Customer Loyalty score is rated right above State Bank of India.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Just Dial | 100% |
| State Bank of India | 92% |
| Bajaj Auto | 87% |
| Jio | 87% |
| HDFC Bank | 86% |
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Just Dial Product Quality
4/5
Just Dial has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Just Dial Product Information
Just Dial’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- us.justdial.com
- Company Size
- 10,000+ Employees
Just Dial Product Quality vs. Competitors
Compared to its competitors, Just Dial's Product Quality score is rated right above Jio, and is preceded by HDFC Bank.
| COMPANY | Product Quality Score | |
|---|---|---|
| State Bank of India | 4.5/5 |
| Bajaj Auto | 4.1/5 |
| HDFC Bank | 4/5 |
| Just Dial | 4/5 |
| Jio | 3.8/5 |
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Just Dial Pricing
Just Dial ROI & Value For Money
2.5/5
Just Dial has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Just Dial Pricing vs. Competitors
Compared to its competitors, Just Dial's ROI score is rated right below HDFC Bank.
| COMPANY | Pricing Score | |
|---|---|---|
| State Bank of India | 4.5/5 |
| Bajaj Auto | 4.1/5 |
| Jio | 3.6/5 |
| HDFC Bank | 3.6/5 |
| Just Dial | 2.5/5 |
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Just Dial Customer Satisfaction (CSAT)
Just Dial Customer Satisfaction (CSAT) Score
100 / 100
Just Dial has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Just Dial Customer Satisfaction vs. Competitors
Compared to its competitors, Just Dial's Customer Satisfaction score is rated right above State Bank of India.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Just Dial | 100% |
| State Bank of India | 86% |
| Bajaj Auto | 82% |
| HDFC Bank | 78% |
| Jio | 76% |
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Just Dial Customer Service
2.5/5
Just Dial has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Just Dial's Customer Service
Address
, Mumbai, 400064
Website
us.justdial.com
Phone Number
7
Just Dial Customer Service vs. Competitors
Compared to its competitors, Just Dial's Customer Service score is rated right below Jio.
| COMPANY | Customer Service Score | |
|---|---|---|
| State Bank of India | 4.5/5 |
| Bajaj Auto | 4.1/5 |
| HDFC Bank | 3.7/5 |
| Jio | 3.6/5 |
| Just Dial | 2.5/5 |
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Consumer vs. Employees
Just Dial scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Just Dial would recommend the brand to a friend. ENPS measures how likely Just Dial employees would recommend working at Just Dial to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
