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NPS
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Kaman Corporation
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About Kaman Corporation's Brand
Since 1945, Kaman has been recognized for technical breakthroughs and innovative solutions to critical aerospace challenges. Among its major competitors, Kaman Corporation is ranked in 7th place for NPS while Sikorsky Aircraft is 1st, and Bell is 2nd.Their current market cap is $650.58M
Brand at a Glance
60%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Kaman Corporation Ranking
- #4 / 4 of its competitors
Kaman Corporation NPS
Kaman Corporation's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Kaman Corporation's customers would recommend using the product based on a scale of -100 to 100.
Kaman Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Kaman Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Oct 2022 33 | Oct 2022 | 33 |
Apr 2023 50 | Apr 2023 | 50 |
Sep 2023 20 | Sep 2023 | 20 |
Jan 2024 0 | Jan 2024 | 0 |
How Other Brands Compare
Kaman Corporation is ranked #4 for NPS among its competitors. Lockheed Martin and United Technologies come in first and second, with Raytheon Technologies coming in at third. Among those competitors, it is the lowest valued company behind Lockheed Martin.
Kaman Corporation |  Lockheed Martin |  Raytheon Technologies |  United Technologies | |
| Global Ranking | #- | #418 | #635 | #- |
| NPS | 0 | 30 | 7 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Very Positive | Neutral | - |
| Valuation Updated every 24 hours for public companies | $650.58M | $116.46B | $32.56B | $74.19B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kaman Corporation NPS vs. Competitors
Compared to its competitors, Kaman Corporation's NPS is rated right below Raytheon Technologies.
| COMPANY | NPS Score | |
|---|---|---|
 | Sikorsky Aircraft | 56 |
 | Bell | 39 |
| Lockheed Martin | 30 |
 | GKN | 24 |
| United Technologies | 23 |
| Raytheon Technologies | 7 |
| Kaman Corporation | 0 |
Kaman Corporation Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Kaman Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kaman Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Kaman Corporation's Customer Loyalty score is rated right below GKN.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| United Technologies | 92% |
| Sikorsky Aircraft | 81% |
| Lockheed Martin | 79% |
| Raytheon Technologies | 74% |
| Bell | 73% |
| GKN | 63% |
| Kaman Corporation | 60% |
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Kaman Corporation Product Quality
3.3/5
Kaman Corporation has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Kaman Corporation Product Information
Kaman Corporation’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.kaman.com
- Company Size
- 1,001-5,000 Employees
Industry
Aerospace and Aviation
Kaman Corporation Product Quality vs. Competitors
Compared to its competitors, Kaman Corporation's Product Quality score is rated right below GKN.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lockheed Martin | 3.9/5 |
| United Technologies | 3.9/5 |
| Sikorsky Aircraft | 3.8/5 |
| Bell | 3.6/5 |
| Raytheon Technologies | 3.6/5 |
| GKN | 3.4/5 |
| Kaman Corporation | 3.3/5 |
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Kaman Corporation Pricing
Kaman Corporation ROI & Value For Money
3/5
Kaman Corporation has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Kaman Corporation Pricing vs. Competitors
Compared to its competitors, Kaman Corporation's ROI score is rated right below Raytheon Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Lockheed Martin | 4/5 |
| Bell | 3.9/5 |
| United Technologies | 3.7/5 |
| Sikorsky Aircraft | 3.7/5 |
| GKN | 3.7/5 |
| Raytheon Technologies | 3.6/5 |
| Kaman Corporation | 3/5 |
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Kaman Corporation Customer Satisfaction (CSAT)
Kaman Corporation Customer Satisfaction (CSAT) Score
34 / 100
Kaman Corporation has an overall Customer Satisfaction score of 34 rated by its users and customers.
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Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kaman Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Kaman Corporation's Customer Satisfaction score is rated right below GKN.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| United Technologies | 88% |
| Bell | 83% |
| Lockheed Martin | 72% |
| Sikorsky Aircraft | 70% |
| Raytheon Technologies | 61% |
| GKN | 46% |
| Kaman Corporation | 33% |
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Kaman Corporation Customer Service
3/5
Kaman Corporation has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Kaman Corporation's Customer Service
Address
1332 Blue Hills Avenue, Bloomfield, CT 06002
Website
http://www.kaman.com
Phone Number
(860) 243-7100
Kaman Corporation's Social Links
Kaman Corporation Customer Service vs. Competitors
Compared to its competitors, Kaman Corporation's Customer Service score is rated right below GKN.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bell | 4/5 |
| United Technologies | 4/5 |
| Lockheed Martin | 3.9/5 |
| Sikorsky Aircraft | 3.9/5 |
| Raytheon Technologies | 3.6/5 |
| GKN | 3.5/5 |
| Kaman Corporation | 3/5 |
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Kaman Corporation as an Employer
2.4/5
Kaman Corporation has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Kaman Corporation scored a 0 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of Kaman Corporation would recommend the brand to a friend. ENPS measures how likely Kaman Corporation employees would recommend working at Kaman Corporation to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 5% | Promoters |
|---|---|
| 27% | Passive |
| 68% | Detractors |
