23
NPS
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Kerry Foods
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About Kerry Foods' Brand
Among its major competitors, Kerry Foods is ranked in 2nd place for NPS while General Mills Inc. is 1st, and DuPont is 3rd.Their current valuation is $22.43B
Brand at a Glance
70%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Kerry Foods Ranking
- #2 / 4 of its competitors
Kerry Foods NPS
Kerry Foods's Net Promoter Score (NPS) is a 23 with 55% Promoters, 13% Passives, and 32% Detractors. Net Promoter Score tracks whether Kerry Foods's customers would recommend using the product based on a scale of -100 to 100.
Kerry Foods Overall NPS
| 55% | Promoters |
|---|---|
| 13% | Passives |
| 32% | Detractors |
Kerry Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 28 | Mar 2023 | 28 |
Apr 2023 28 | Apr 2023 | 28 |
May 2023 32 | May 2023 | 32 |
Jun 2023 33 | Jun 2023 | 33 |
Oct 2023 35 | Oct 2023 | 35 |
Nov 2023 23 | Nov 2023 | 23 |
Dec 2023 18 | Dec 2023 | 18 |
Jan 2024 18 | Jan 2024 | 18 |
Feb 2024 21 | Feb 2024 | 21 |
Aug 2024 24 | Aug 2024 | 24 |
Nov 2024 20 | Nov 2024 | 20 |
Feb 2025 22 | Feb 2025 | 22 |
How Other Brands Compare
Kerry Foods is ranked second for NPS among its competitors. General Mills Inc. and DuPont come in first and third, with The Kraft Heinz Company coming in at #4. Among those competitors, it is the lowest valued company behind The Kraft Heinz Company.
Kerry Foods |  General Mills Inc. |  DuPont |  The Kraft Heinz Company | |
| Global Ranking | #- | #112 | #175 | #203 |
| NPS | 23 | 30 | 17 | 13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $22.43B | $34.55B | $41.76B | $48.93B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kerry Foods NPS by Gender
Male customers rated Kerry Foods's NPS 86 points higher than Female customers.
Male
66
Kerry Foods's NPS was rated 66 by Male customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Female
-20
Kerry Foods's NPS was rated -20 by Female customers on Comparably.
30%
Promoters
20%
Passives
50%
Detractors
Kerry Foods NPS by Ethnicity
Kerry Foods's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 0 | Other | 0 |
Kerry Foods NPS by Age
Kerry Foods's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Kerry Foods NPS by Usage
Kerry Foods's NPS was rated the highest by customers who have used Kerry Foods's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
Over 10 Years 34 | Over 10 Years | 34 |
Kerry Foods NPS vs. Competitors
Compared to its competitors, Kerry Foods's NPS is rated right above DuPont, and is preceded by General Mills Inc..
| COMPANY | NPS Score | |
|---|---|---|
| General Mills Inc. | 30 |
| Kerry Foods | 23 |
| DuPont | 17 |
| The Kraft Heinz Company | 13 |
 | Conagra Brands | 6 |
Kerry Foods Customer Reviews
Out of the 3 Kerry Foods customer reviews 2 were positive and 1 was constructive. Kerry Foods customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Kerry Foods Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Kerry Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kerry Foods Customer Loyalty Score by Gender
Female customers rated Kerry Foods's Customer Loyalty score 18% higher than Male customers.
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Male
55%
Yes
Female
73%
Yes
Kerry Foods Customer Loyalty Score by Ethnicity
Kerry Foods's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kerry Foods.
70
out of 100
Caucasian
33
out of 100
Asian or Pacific Islander
100
out of 100
Other
Kerry Foods Customer Loyalty Score by Age
Kerry Foods's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
36-40 55% | 36-40 | 55% |
Kerry Foods Customer Loyalty Score by Usage
Kerry Foods's Customer Loyalty score was rated the highest by customers who have used Kerry Foods's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Kerry Foods Customer Loyalty Score by Industry
Kerry Foods's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Kerry Foods Customer Loyalty vs. Competitors
Compared to its competitors, Kerry Foods's Customer Loyalty score is rated right below The Kraft Heinz Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Conagra Brands | 79% |
| DuPont | 77% |
| General Mills Inc. | 74% |
| The Kraft Heinz Company | 74% |
| Kerry Foods | 70% |
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Kerry Foods Product Quality
3.7/5
Kerry Foods has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Kerry Foods Product Information
Kerry Foods’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Kerry Foods's product the highest. Reviewers from the Tech industry rated Kerry Foods the lowest at 3.6.
- Company Size
- 5,001-10,000 Employees
Industry
Food Production
Quick Insights into Kerry Foods Product Quality
Kerry Foods's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Kerry Foods's products/services for Over 10 Years.
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Ranked Kerry Foods Product Quality the Highest
Ranked Kerry Foods Product Quality the Lowest
Kerry Foods Product Quality Score by Gender
Male customers rated Kerry Foods's Product Quality score 0.1 stars higher than Female customers.
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Male
4.2/5
Female
4.1/5
Kerry Foods Product Quality Score by Ethnicity
Kerry Foods's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.4 | Other | 4.4 |
Kerry Foods Product Quality Score by Age
Kerry Foods's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
36-40 3.6 | 36-40 | 3.6 |
Kerry Foods Product Quality Score by Usage
Kerry Foods's Product Quality score was rated the highest by customers who have used Kerry Foods's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Kerry Foods Product Quality Score by Industry
Kerry Foods's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Kerry Foods Product Quality vs. Competitors
Compared to its competitors, Kerry Foods's Product Quality score is rated right below The Kraft Heinz Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| General Mills Inc. | 3.9/5 |
| Conagra Brands | 3.9/5 |
| DuPont | 3.8/5 |
| The Kraft Heinz Company | 3.8/5 |
| Kerry Foods | 3.7/5 |
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Kerry Foods Pricing
Kerry Foods ROI & Value For Money
3.6/5
Kerry Foods has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Kerry Foods Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Kerry Foods.
Quick Insights into Kerry Foods ROI
Kerry Foods's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Kerry Foods ROI the Highest
Ranked Kerry Foods ROI the Lowest
Kerry Foods ROI Score by Gender
Male customers rated Kerry Foods's ROI score 0.2 stars higher than Female customers.
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Male
3.9/5
Female
3.7/5
Kerry Foods ROI Score by Ethnicity
Kerry Foods's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.6 | Other | 3.6 |
Kerry Foods ROI Score by Age
Kerry Foods's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
36-40 3.5 | 36-40 | 3.5 |
Kerry Foods ROI Score by Usage
Kerry Foods's ROI score was rated the highest by customers who have used Kerry Foods's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Kerry Foods ROI Score by Industry
Kerry Foods's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Kerry Foods Pricing vs. Competitors
Compared to its competitors, Kerry Foods's ROI score is rated right above The Kraft Heinz Company, and is preceded by Conagra Brands.
| COMPANY | Pricing Score | |
|---|---|---|
| General Mills Inc. | 3.8/5 |
| DuPont | 3.7/5 |
| Conagra Brands | 3.7/5 |
| Kerry Foods | 3.6/5 |
| The Kraft Heinz Company | 3.6/5 |
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Kerry Foods Customer Satisfaction (CSAT)
Kerry Foods Customer Satisfaction (CSAT) Score
78 / 100
Kerry Foods has an overall Customer Satisfaction score of 78 rated by its users and customers.
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Very Satisfied
35%
Satisfied
43%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
5%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kerry Foods Customer Satisfaction
Kerry Foods's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Accounting industry.
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Ranked Kerry Foods Customer Satisfaction the Highest
Ranked Kerry Foods Customer Satisfaction the Lowest
Kerry Foods Customer Satisfaction Score by Gender
Male customers rated Kerry Foods's Customer Satisfaction score 40 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 10% | |
Very Dissatisfied | 10% |
Kerry Foods Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kerry Foods' Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Kerry Foods' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Other
Kerry Foods' Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Kerry Foods Customer Satisfaction Score by Age
Kerry Foods's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 36-40 | 60% |
Kerry Foods Customer Satisfaction Score by Usage
Kerry Foods's Customer Satisfaction score was rated 67 points by customers who have used Kerry Foods's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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Kerry Foods Customer Satisfaction Score by Industry
Kerry Foods's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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"label": "Tech",
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"scoreClassName": "max",
"scoreLabel": 100
},
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"label": "Accounting",
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}Kerry Foods Customer Satisfaction vs. Competitors
Compared to its competitors, Kerry Foods's Customer Satisfaction score is rated right above General Mills Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kerry Foods | 78% |
| General Mills Inc. | 76% |
| The Kraft Heinz Company | 74% |
| DuPont | 72% |
| Conagra Brands | 70% |
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Kerry Foods Customer Service
3.6/5
Kerry Foods has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Kerry Foods's Customer Service
Website
http://www.kerrygroup.com/consumer-foods/
Quick Insights into Kerry Foods Customer Service
Kerry Foods's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers from the Accounting industry.
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Ranked Kerry Foods Customer Service the Highest
Ranked Kerry Foods Customer Service the Lowest
Kerry Foods Customer Service Score by Gender
Male customers rated Kerry Foods's Customer Service score 0.3 stars higher than Female customers.
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Male
3.6/5
Female
3.3/5
Kerry Foods Customer Service Score by Ethnicity
Kerry Foods's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kerry Foods.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 3.6 | Other | 3.6 |
Kerry Foods Customer Service Score by Age
Kerry Foods's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
36-40 2.6 | 36-40 | 2.6 |
Kerry Foods Customer Service Score by Usage
Kerry Foods's Customer Service score was rated the highest by customers who have used Kerry Foods's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Kerry Foods Customer Service Score by Industry
Kerry Foods's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Kerry Foods Customer Service vs. Competitors
Compared to its competitors, Kerry Foods's Customer Service score is rated right below The Kraft Heinz Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| General Mills Inc. | 3.9/5 |
| DuPont | 3.8/5 |
| Conagra Brands | 3.7/5 |
| The Kraft Heinz Company | 3.6/5 |
| Kerry Foods | 3.6/5 |
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Kerry Foods as an Employer
Consumer vs. Employees
Kerry Foods scored a 23 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Kerry Foods would recommend the brand to a friend. ENPS measures how likely Kerry Foods employees would recommend working at Kerry Foods to a friend.
Net Promoter Score
23
NPS Score
| 55% | Promoters |
|---|---|
| 13% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 25% | Promoters |
|---|---|
| 19% | Passive |
| 56% | Detractors |
