Kyocera NPS & Customer Reviews

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Kyocera

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Kyocera

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About Kyocera's Brand

Kyocera manufactures and sells electronic components and ceramics. Among its major competitors, Kyocera is ranked in 1st place for NPS while Epson is 2nd, and Toshiba is 3rd.

Brand at a Glance

62%

Customer Loyalty

4.1/5

Product Quality

4/5

Pricing

3.9/5

Customer Service

Kyocera Ranking

^#1 / 4 of its competitors

Kyocera NPS

Kyocera's Net Promoter Score (NPS) is a 55 with 64% Promoters, 27% Passives, and 9% Detractors. Net Promoter Score tracks whether Kyocera's customers would recommend using the product based on a scale of -100 to 100.

Kyocera Overall NPS

NPS

64%	Promoters
27%	Passives
9%	Detractors

Kyocera NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2021 100	Sep 2021	100
Jan 2022 50	Jan 2022	50
Apr 2022 66	Apr 2022	66
Jan 2023 75	Jan 2023	75
May 2023 80	May 2023	80
Jan 2024 83	Jan 2024	83
Feb 2024 71	Feb 2024	71
Oct 2024 75	Oct 2024	75
Nov 2024 55	Nov 2024	55
Oct 2025 50	Oct 2025	50
Jan 2026 54	Jan 2026	54

How Other Brands Compare

Kyocera is ranked first for NPS among its competitors. Epson and Toshiba come in second and third, with Xerox Corporation coming in at #4.

	Kyocera	Xerox Corporation	Toshiba	Epson
Global Ranking	#-	#169	#-	#-
NPS	55	1	38	46
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$4.85B	$15.15B	$6.71B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Kyocera NPS vs. Competitors

Compared to its competitors, Kyocera's NPS is rated right above Epson.

COMPANY		NPS Score
	Kyocera	55
	Epson	46
	Toshiba	38
	Konica Minolta	29
	Xerox Corporation	1
	Ricoh Japan	N/A

Kyocera Customer Loyalty

62%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

62% of Kyocera users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

62%

38%

Kyocera Customer Loyalty vs. Competitors

Compared to its competitors, Kyocera's Customer Loyalty score is rated right above Ricoh Japan, and is preceded by Xerox Corporation.

COMPANY		Customer Loyalty Score
	Konica Minolta	87%
	Epson	83%
	Toshiba	77%
	Xerox Corporation	75%
	Kyocera	62%
	Ricoh Japan	N/A

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Kyocera Product Quality

4.1/5

Kyocera has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Kyocera Product Information

Kyocera’s product quality score is a 4.1 out of 5 as rated by its users and customers.

Website: http://global.kyocera.com/

Company Size: 10,000+ Employees

Industry

Tech

Hardware and Devices

Kyocera Product Quality vs. Competitors

Compared to its competitors, Kyocera's Product Quality score is rated right above Konica Minolta, and is preceded by Epson.

COMPANY		Product Quality Score
	Toshiba	4.2/5
	Epson	4.1/5
	Kyocera	4.1/5
	Konica Minolta	4/5
	Xerox Corporation	3.2/5
	Ricoh Japan	N/A

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Kyocera Pricing

Kyocera ROI & Value For Money

4/5

Kyocera has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Kyocera Pricing vs. Competitors

Compared to its competitors, Kyocera's ROI score is rated right above Epson.

COMPANY		Pricing Score
	Kyocera	4/5
	Epson	4/5
	Toshiba	3.9/5
	Konica Minolta	3.5/5
	Xerox Corporation	3/5
	Ricoh Japan	N/A

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Kyocera Customer Satisfaction (CSAT)

Kyocera Customer Satisfaction (CSAT) Score

90 / 100

Kyocera has an overall Customer Satisfaction score of 90 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	40%
Satisfied	50%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

40%

Satisfied

50%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Kyocera Customer Satisfaction vs. Competitors

Compared to its competitors, Kyocera's Customer Satisfaction score is rated right above Toshiba.

COMPANY		Customer Satisfaction (CSAT) Score
	Kyocera	90%
	Toshiba	88%
	Epson	85%
	Konica Minolta	78%
	Xerox Corporation	49%
	Ricoh Japan	0%

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Kyocera Customer Service

3.9/5

Kyocera has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Kyocera's Customer Service

Address

Ho Ho Kus, NJ

Website

http://global.kyocera.com/

Kyocera Customer Service vs. Competitors

Compared to its competitors, Kyocera's Customer Service score is rated right above Konica Minolta, and is preceded by Epson.

COMPANY		Customer Service Score
	Toshiba	4/5
	Epson	4/5
	Kyocera	3.9/5
	Konica Minolta	3.7/5
	Xerox Corporation	2.6/5
	Ricoh Japan	N/A

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Kyocera as an Employer

4.1/5

Kyocera has a 4.1/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of Kyocera

Norihiko Ina

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Kyocera scored a 55 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Kyocera would recommend the brand to a friend. ENPS measures how likely Kyocera employees would recommend working at Kyocera to a friend.

Net Promoter Score

NPS Score

64%	Promoters
27%	Passive
9%	Detractors

Employee Net Promoter Score

eNPS Score

45%	Promoters
13%	Passive
42%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail