-10
NPS
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Lam Research Corporation
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About Lam Research Corporation's Brand
Among its major competitors, Lam Research Corporation is ranked in 5th place for NPS while ASML is 1st, and KLA Tencor is 2nd.Their current market cap is $85.52B
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.4/5
Customer Service
Lam Research Corporation Ranking
- #4 / 4 of its competitors
Lam Research Corporation NPS
Lam Research Corporation's Net Promoter Score (NPS) is a -10 with 30% Promoters, 30% Passives, and 40% Detractors. Net Promoter Score tracks whether Lam Research Corporation's customers would recommend using the product based on a scale of -100 to 100.
Lam Research Corporation Overall NPS
| 30% | Promoters |
|---|---|
| 30% | Passives |
| 40% | Detractors |
Lam Research Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Aug 2021 -50 | Aug 2021 | -50 |
Oct 2021 0 | Oct 2021 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 -17 | Oct 2022 | -17 |
Apr 2023 -12 | Apr 2023 | -12 |
May 2023 0 | May 2023 | 0 |
Jan 2025 -10 | Jan 2025 | -10 |
How Other Brands Compare
Lam Research Corporation is ranked #4 for NPS among its competitors. ASML and Tokyo Electron come in first and second, with Lam Research coming in at third. Among those competitors, it is the third most valued company behind Lam Research.
Lam Research Corporation |  ASML |  Lam Research |  Tokyo Electron | |
| Global Ranking | #- | #837 | #- | #- |
| NPS | -10 | 42 | 2 | 36 |
| Valuation Updated every 24 hours for public companies | $85.52B | - | $89.88B | $65.87B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lam Research Corporation NPS vs. Competitors
Compared to its competitors, Lam Research Corporation's NPS is rated right below Lam Research.
| COMPANY | NPS Score | |
|---|---|---|
| ASML | 42 |
 | KLA Tencor | 38 |
| Tokyo Electron | 36 |
| Lam Research | 2 |
| Lam Research Corporation | -10 |
Lam Research Corporation Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Lam Research Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lam Research Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Lam Research Corporation's Customer Loyalty score is rated right above KLA Tencor, and is preceded by Lam Research.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ASML | 81% |
| Lam Research | 79% |
| Lam Research Corporation | 79% |
| KLA Tencor | 75% |
| Tokyo Electron | 66% |
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Lam Research Corporation Product Quality
4/5
Lam Research Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Lam Research Corporation Product Information
Lam Research Corporation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.lamresearch.com
- Company Size
- 5,001-10,000 Employees
Lam Research Corporation Product Quality vs. Competitors
Compared to its competitors, Lam Research Corporation's Product Quality score is rated right above Lam Research, and is preceded by Tokyo Electron.
| COMPANY | Product Quality Score | |
|---|---|---|
| KLA Tencor | 4.1/5 |
| ASML | 4/5 |
| Tokyo Electron | 4/5 |
| Lam Research Corporation | 4/5 |
| Lam Research | 3.7/5 |
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Lam Research Corporation Pricing
Lam Research Corporation ROI & Value For Money
3.7/5
Lam Research Corporation has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Lam Research Corporation Pricing vs. Competitors
Compared to its competitors, Lam Research Corporation's ROI score is rated right above Lam Research, and is preceded by KLA Tencor.
| COMPANY | Pricing Score | |
|---|---|---|
| ASML | 4.1/5 |
| KLA Tencor | 3.9/5 |
| Lam Research Corporation | 3.7/5 |
| Lam Research | 3.7/5 |
| Tokyo Electron | 3.6/5 |
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Lam Research Corporation Customer Satisfaction (CSAT)
Lam Research Corporation Customer Satisfaction (CSAT) Score
87 / 100
Lam Research Corporation has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
62%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lam Research Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Lam Research Corporation's Customer Satisfaction score is rated right above Tokyo Electron.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lam Research Corporation | 87% |
| Tokyo Electron | 85% |
| ASML | 79% |
| KLA Tencor | 79% |
| Lam Research | 72% |
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Lam Research Corporation Customer Service
3.4/5
Lam Research Corporation has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Lam Research Corporation's Customer Service
Website
http://www.lamresearch.com
Lam Research Corporation Customer Service vs. Competitors
Compared to its competitors, Lam Research Corporation's Customer Service score is rated right below Lam Research.
| COMPANY | Customer Service Score | |
|---|---|---|
| ASML | 4.1/5 |
| KLA Tencor | 3.8/5 |
| Tokyo Electron | 3.8/5 |
| Lam Research | 3.6/5 |
| Lam Research Corporation | 3.4/5 |
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Lam Research Corporation as an Employer
3.8/5
Lam Research Corporation has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lam Research Corporation scored a -10 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Lam Research Corporation would recommend the brand to a friend. ENPS measures how likely Lam Research Corporation employees would recommend working at Lam Research Corporation to a friend.
Net Promoter Score
-10
NPS Score
| 30% | Promoters |
|---|---|
| 30% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 47% | Promoters |
|---|---|
| 25% | Passive |
| 28% | Detractors |
