-100
NPS
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LegalMatch
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About LegalMatch's Brand
Attorney/client matching services. Among its major competitors, LegalMatch is ranked in 5th place for NPS while LegalZoom is 1st, and Axiom Law is 2nd.
Brand at a Glance
2.5/5
Product Quality
LegalMatch Ranking
- #4 / 4 of its competitors
LegalMatch NPS
LegalMatch's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether LegalMatch's customers would recommend using the product based on a scale of -100 to 100.
LegalMatch Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
LegalMatch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
How Other Brands Compare
LegalMatch is ranked #4 for NPS among its competitors. LegalZoom and Axiom Law come in first and second, with Rocket Lawyer coming in at third.
LegalMatch |  LegalZoom |  Rocket Lawyer |  Axiom Law | |
| Global Ranking | #- | #650 | #- | #- |
| NPS | -100 | 28 | 0 | 16 |
| Valuation Updated every 24 hours for public companies | - | $2.00B | $200.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LegalMatch NPS vs. Competitors
Compared to its competitors, LegalMatch's NPS is rated right below Avvo.
| COMPANY | NPS Score | |
|---|---|---|
| LegalZoom | 28 |
| Axiom Law | 16 |
| Rocket Lawyer | 0 |
 | Avvo | -64 |
| LegalMatch | -100 |
LegalMatch Product Quality
2.5/5
LegalMatch has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LegalMatch's overall Product Quality score rated by its users and customers.
LegalMatch Product Information
LegalMatch’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.legalmatch.com
- Company Size
- 51-200 Employees
Industry
Legal
Government & Legal
LegalMatch Product Quality vs. Competitors
Compared to its competitors, LegalMatch's Product Quality score is rated right above Avvo, and is preceded by Rocket Lawyer.
| COMPANY | Product Quality Score | |
|---|---|---|
| Axiom Law | 3.5/5 |
| LegalZoom | 3.3/5 |
| Rocket Lawyer | 3.3/5 |
| LegalMatch | 2.5/5 |
| Avvo | 1.8/5 |
Unlock LegalMatch Product Quality vs. Competitors Data
VS
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LegalMatch Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LegalMatch Customer Satisfaction vs. Competitors
Compared to its competitors, LegalMatch's Customer Satisfaction score is rated right below Avvo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Axiom Law | 63% |
| LegalZoom | 54% |
| Rocket Lawyer | 50% |
| Avvo | 20% |
| LegalMatch | 0% |
Unlock LegalMatch Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full LegalMatch Customer Satisfaction vs. Competitors data and gain insights into your customers today.
LegalMatch as an Employer
3.9/5
LegalMatch has a 3.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
LegalMatch scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of LegalMatch would recommend the brand to a friend. ENPS measures how likely LegalMatch employees would recommend working at LegalMatch to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
