50
NPS
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Legg Mason
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About Legg Mason's Brand
Throughout their history, integrity has served as Legg Mason (TM)s guiding principal. This integrity is conveyed to their clients through Among its major competitors, Legg Mason is ranked in 2nd place for NPS while Brookfield Infrastructure Partners LP is 1st, and BlackRock is 3rd.Their current market cap is $4.45B
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Legg Mason Ranking
- #1 / 4 of its competitors
Legg Mason NPS
Legg Mason's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Legg Mason's customers would recommend using the product based on a scale of -100 to 100.
Legg Mason Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Legg Mason NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jul 2020 50 | Jul 2020 | 50 |
Apr 2023 33 | Apr 2023 | 33 |
Jul 2024 50 | Jul 2024 | 50 |
How Other Brands Compare
Legg Mason is ranked first for NPS among its competitors. BlackRock and The Vanguard Group come in second and third, with T. Rowe Price Group coming in at #4. Among those competitors, it is the third most valued company behind BlackRock.
Legg Mason |  The Vanguard Group |  BlackRock |  T. Rowe Price Group | |
| Global Ranking | #- | #250 | #602 | #611 |
| NPS | 50 | 5 | 10 | -10 |
| Valuation Updated every 24 hours for public companies | $4.45B | - | $108.30B | $24.91B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Legg Mason NPS vs. Competitors
Compared to its competitors, Legg Mason's NPS is rated right above BlackRock, and is preceded by Brookfield Infrastructure Partners LP.
Legg Mason Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Legg Mason users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Legg Mason Customer Loyalty vs. Competitors
Compared to its competitors, Legg Mason's Customer Loyalty score is rated right above The Vanguard Group, and is preceded by Brookfield Infrastructure Partners LP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Brookfield Infrastructure Partners LP | 100% |
| Legg Mason | 85% |
| The Vanguard Group | 81% |
| BlackRock | 75% |
| T. Rowe Price Group | 75% |
 | Franklin Templeton Investments | 71% |
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Legg Mason Product Quality
4/5
Legg Mason has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Legg Mason Product Information
Legg Mason’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.leggmason.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Insurance
Legg Mason Product Quality vs. Competitors
Compared to its competitors, Legg Mason's Product Quality score is rated right above BlackRock, and is preceded by Brookfield Infrastructure Partners LP.
| COMPANY | Product Quality Score | |
|---|---|---|
| Brookfield Infrastructure Partners LP | 5/5 |
| Legg Mason | 4/5 |
| BlackRock | 3.8/5 |
| The Vanguard Group | 3.4/5 |
| T. Rowe Price Group | 3.3/5 |
| Franklin Templeton Investments | 3.2/5 |
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Legg Mason Pricing
Legg Mason ROI & Value For Money
3.7/5
Legg Mason has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Legg Mason Pricing vs. Competitors
Compared to its competitors, Legg Mason's ROI score is rated right above The Vanguard Group, and is preceded by BlackRock.
| COMPANY | Pricing Score | |
|---|---|---|
| Brookfield Infrastructure Partners LP | 4/5 |
| BlackRock | 3.7/5 |
| Legg Mason | 3.7/5 |
| The Vanguard Group | 3.5/5 |
| T. Rowe Price Group | 3.3/5 |
| Franklin Templeton Investments | 3.1/5 |
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Legg Mason Customer Satisfaction (CSAT)
Legg Mason Customer Satisfaction (CSAT) Score
100 / 100
Legg Mason has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Legg Mason Customer Satisfaction vs. Competitors
Compared to its competitors, Legg Mason's Customer Satisfaction score is rated right above BlackRock, and is preceded by Brookfield Infrastructure Partners LP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Brookfield Infrastructure Partners LP | 100% |
| Legg Mason | 100% |
| BlackRock | 78% |
| Franklin Templeton Investments | 72% |
| The Vanguard Group | 50% |
| T. Rowe Price Group | 50% |
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Legg Mason Customer Service
3.8/5
Legg Mason has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Legg Mason's Customer Service
Address
100 International Drive, Baltimore, MD
Website
http://www.leggmason.com
Phone Number
(877) 534-4627
Legg Mason Customer Service vs. Competitors
Compared to its competitors, Legg Mason's Customer Service score is rated right above BlackRock, and is preceded by Brookfield Infrastructure Partners LP.
| COMPANY | Customer Service Score | |
|---|---|---|
| Brookfield Infrastructure Partners LP | 4/5 |
| Legg Mason | 3.8/5 |
| BlackRock | 3.8/5 |
| T. Rowe Price Group | 3.2/5 |
| The Vanguard Group | 3.2/5 |
| Franklin Templeton Investments | 3.1/5 |
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Legg Mason as an Employer
3.8/5
Legg Mason has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Legg Mason scored a 50 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Legg Mason would recommend the brand to a friend. ENPS measures how likely Legg Mason employees would recommend working at Legg Mason to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
