100
NPS
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LenddoEFL
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About LenddoEFL's Brand
LenddoEFL’s mission is to provide 1 billion people access to powerful financial products at a lower cost, faster and more conveniently. Among its major competitors, LenddoEFL is ranked in 1st place for NPS while AmTrust Financial is 2nd, and LoanNow is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.5/5
Customer Service
LenddoEFL Ranking
- #1 / 4 of its competitors
LenddoEFL NPS
LenddoEFL's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether LenddoEFL's customers would recommend using the product based on a scale of -100 to 100.
LenddoEFL Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
LenddoEFL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
How Other Brands Compare
LenddoEFL is ranked first for NPS among its competitors. Travelers and Kabbage, Inc come in second and third, with Assurant coming in at #4.
LenddoEFL |  Travelers |  Assurant |  Kabbage, Inc | |
| Global Ranking | #- | #381 | #- | #- |
| NPS | 100 | -8 | -39 | -34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $37.99B | $8.51B | $1.20B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LenddoEFL NPS vs. Competitors
Compared to its competitors, LenddoEFL's NPS is rated right above AmTrust Financial.
| COMPANY | NPS Score | |
|---|---|---|
| LenddoEFL | 100 |
 | AmTrust Financial | 6 |
 | LoanNow | 0 |
 | ProAssurance | N/A |
| Travelers | -8 |
 | Experian | -27 |
| Kabbage, Inc | -34 |
 | ZestFinance | -34 |
| Assurant | -39 |
LenddoEFL Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of LenddoEFL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LenddoEFL Customer Loyalty vs. Competitors
Compared to its competitors, LenddoEFL's Customer Loyalty score is rated right above ZestFinance.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| LenddoEFL | 100% |
| ZestFinance | 100% |
| AmTrust Financial | 80% |
| Travelers | 80% |
| Kabbage, Inc | 67% |
| Assurant | 67% |
| Experian | 65% |
| LoanNow | N/A |
| ProAssurance | N/A |
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LenddoEFL Product Quality
5/5
LenddoEFL has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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LenddoEFL Product Information
LenddoEFL’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://include1billion.com
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
LenddoEFL Product Quality vs. Competitors
Compared to its competitors, LenddoEFL's Product Quality score is rated right above LoanNow.
| COMPANY | Product Quality Score | |
|---|---|---|
| LenddoEFL | 5/5 |
| LoanNow | 4/5 |
| AmTrust Financial | 3.4/5 |
| ZestFinance | 3.2/5 |
| Experian | 2.8/5 |
| Travelers | 2.7/5 |
| Kabbage, Inc | 2.5/5 |
| Assurant | 1.9/5 |
| ProAssurance | N/A |
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LenddoEFL Pricing
LenddoEFL ROI & Value For Money
4.7/5
LenddoEFL has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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LenddoEFL Pricing vs. Competitors
Compared to its competitors, LenddoEFL's ROI score is rated right above AmTrust Financial.
| COMPANY | Pricing Score | |
|---|---|---|
| LenddoEFL | 4.7/5 |
| AmTrust Financial | 3.6/5 |
| LoanNow | 3/5 |
| Experian | 2.7/5 |
| Travelers | 2.6/5 |
| Kabbage, Inc | 2.4/5 |
| Assurant | 2/5 |
| ZestFinance | 1.5/5 |
| ProAssurance | N/A |
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LenddoEFL Customer Satisfaction (CSAT)
LenddoEFL Customer Satisfaction (CSAT) Score
100 / 100
LenddoEFL has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LenddoEFL Customer Satisfaction vs. Competitors
Compared to its competitors, LenddoEFL's Customer Satisfaction score is rated right above LoanNow.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| LenddoEFL | 100% |
| LoanNow | 100% |
| AmTrust Financial | 62% |
| ZestFinance | 50% |
| Travelers | 44% |
| Kabbage, Inc | 37% |
| Experian | 29% |
| Assurant | 25% |
| ProAssurance | 0% |
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LenddoEFL Customer Service
4.5/5
LenddoEFL has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About LenddoEFL's Customer Service
Address
#05-08, 79 Ayer Rajah Crescent, Block 79, Singapore, Manila, AR 139955 Singapore
Website
https://include1billion.com
Phone Number
639176230381
LenddoEFL's Social Links
LenddoEFL Customer Service vs. Competitors
Compared to its competitors, LenddoEFL's Customer Service score is rated right above AmTrust Financial.
| COMPANY | Customer Service Score | |
|---|---|---|
| LenddoEFL | 4.5/5 |
| AmTrust Financial | 3.5/5 |
| Travelers | 2.7/5 |
| Experian | 2.7/5 |
| Kabbage, Inc | 2.2/5 |
| Assurant | 1.8/5 |
| ZestFinance | 1.5/5 |
| LoanNow | N/A |
| ProAssurance | N/A |
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