74
NPS
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Libbey
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About Libbey's Brand
Libbey manufactures and supplies glass tableware products to retail and food service businesses. Among its major competitors, Libbey is ranked in 3rd place for NPS while Balta Industries is 1st, and Brintons is 2nd.Their current market cap is $17.96M
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Libbey Ranking
- #1 / 4 of its competitors
Libbey NPS
Libbey's Net Promoter Score (NPS) is a 74 with 87% Promoters, 0% Passives, and 13% Detractors. Net Promoter Score tracks whether Libbey's customers would recommend using the product based on a scale of -100 to 100.
Libbey Overall NPS
| 87% | Promoters |
|---|---|
| 0% | Passives |
| 13% | Detractors |
Libbey NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
Dec 2024 100 | Dec 2024 | 100 |
Jan 2025 100 | Jan 2025 | 100 |
Apr 2025 75 | Apr 2025 | 75 |
How Other Brands Compare
Libbey is ranked first for NPS among its competitors. Owens Corning and Owens-Illinois come in second and third, with Bed Bath & Beyond coming in at #4. Among those competitors, it is the lowest valued company behind Owens Corning.
Libbey |  Owens Corning |  Bed Bath & Beyond |  Owens-Illinois | |
| Global Ranking | #- | #555 | #- | #- |
| NPS | 74 | 23 | -52 | -28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $17.96M | $9.66B | $3.51B | $3.41B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Libbey NPS by Usage
Libbey's NPS was rated 100 points by customers who have used Libbey's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 100 | Over 10 Years | 100 |
Libbey NPS vs. Competitors
Compared to its competitors, Libbey's NPS is rated right above Somfy Systems, and is preceded by Brintons.
| COMPANY | NPS Score | |
|---|---|---|
 | Balta Industries | 100 |
 | Brintons | 100 |
| Libbey | 74 |
 | Somfy Systems | 50 |
| Owens Corning | 23 |
| Owens-Illinois | -28 |
 | Kimball International | -51 |
| Bed Bath & Beyond | -52 |
Libbey Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Libbey users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Libbey Customer Loyalty Score by Usage
Libbey's Customer Loyalty score was rated 100% by customers who have used Libbey's products/services for Over 10 Years.
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Libbey Customer Loyalty vs. Competitors
Compared to its competitors, Libbey's Customer Loyalty score is rated right above Kimball International, and is preceded by Owens-Illinois.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Balta Industries | 100% |
| Brintons | 100% |
| Owens-Illinois | 85% |
| Libbey | 83% |
| Kimball International | 68% |
| Bed Bath & Beyond | 67% |
| Owens Corning | 66% |
| Somfy Systems | 55% |
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Libbey Product Quality
3.8/5
Libbey has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Libbey Product Information
Libbey’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://libbey.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Goods
Quick Insights into Libbey Product Quality
Libbey's Product Quality score was rated highest by customers who have used Libbey's products/services for Over 10 Years.
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Ranked Libbey Product Quality the Highest
Libbey Product Quality Score by Usage
Libbey's Product Quality score was rated 5 stars by customers who have used Libbey's products/services for Over 10 Years.
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Libbey Product Quality vs. Competitors
Compared to its competitors, Libbey's Product Quality score is rated right above Owens-Illinois, and is preceded by Balta Industries.
| COMPANY | Product Quality Score | |
|---|---|---|
| Brintons | 5/5 |
| Somfy Systems | 4.5/5 |
| Balta Industries | 4/5 |
| Libbey | 3.8/5 |
| Owens-Illinois | 3.7/5 |
| Owens Corning | 3.5/5 |
| Kimball International | 3.1/5 |
| Bed Bath & Beyond | 2.1/5 |
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Libbey Pricing
Libbey ROI & Value For Money
4.2/5
Libbey has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Libbey ROI
Libbey's ROI score was rated highest by customers who have used Libbey's products/services for Over 10 Years.
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Ranked Libbey ROI the Highest
Libbey ROI Score by Usage
Libbey's ROI score was rated 5 stars by customers who have used Libbey's products/services for Over 10 Years.
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Libbey Pricing vs. Competitors
Compared to its competitors, Libbey's ROI score is rated right above Somfy Systems, and is preceded by Brintons.
| COMPANY | Pricing Score | |
|---|---|---|
| Balta Industries | 5/5 |
| Brintons | 5/5 |
| Libbey | 4.2/5 |
| Somfy Systems | 4.2/5 |
| Owens-Illinois | 3.6/5 |
| Owens Corning | 3.3/5 |
| Kimball International | 3/5 |
| Bed Bath & Beyond | 2.2/5 |
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Libbey Customer Satisfaction (CSAT)
Libbey Customer Satisfaction (CSAT) Score
75 / 100
Libbey has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Libbey Customer Satisfaction vs. Competitors
Compared to its competitors, Libbey's Customer Satisfaction score is rated right above Owens Corning, and is preceded by Somfy Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Balta Industries | 100% |
| Brintons | 100% |
| Somfy Systems | 100% |
| Libbey | 75% |
| Owens Corning | 67% |
| Kimball International | 50% |
| Owens-Illinois | 46% |
| Bed Bath & Beyond | 39% |
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Libbey Customer Service
4.1/5
Libbey has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Libbey's Customer Service
Address
Toledo, OH
Website
http://libbey.com/
Quick Insights into Libbey Customer Service
Libbey's Customer Service score was rated highest by customers who have used Libbey's products/services for Over 10 Years.
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Ranked Libbey Customer Service the Highest
Libbey Customer Service Score by Usage
Libbey's Customer Service score was rated 5 stars by customers who have used Libbey's products/services for Over 10 Years.
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Libbey Customer Service vs. Competitors
Compared to its competitors, Libbey's Customer Service score is rated right above Owens Corning, and is preceded by Somfy Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Balta Industries | 5/5 |
| Brintons | 5/5 |
| Somfy Systems | 4.5/5 |
| Libbey | 4.1/5 |
| Owens Corning | 3.4/5 |
| Owens-Illinois | 3.3/5 |
| Kimball International | 3.2/5 |
| Bed Bath & Beyond | 2/5 |
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Libbey as an Employer
2.5/5
Libbey has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Libbey scored a 74 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of Libbey would recommend the brand to a friend. ENPS measures how likely Libbey employees would recommend working at Libbey to a friend.
Net Promoter Score
74
NPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 20% | Promoters |
|---|---|
| 16% | Passive |
| 64% | Detractors |
