30
NPS
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LifeVantage
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About LifeVantage's Brand
LifeVantage offers Protandim, a patented, science-based, research-backed Nrf2 synergizer. Among its major competitors, LifeVantage is ranked in 3rd place for NPS while USANA Health Sciences is 1st, and Herbalife is 2nd.Their current market cap is $133.73M
Brand at a Glance
71%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
LifeVantage Ranking
- #3 / 4 of its competitors
LifeVantage NPS
LifeVantage's Net Promoter Score (NPS) is a 30 with 65% Promoters, 0% Passives, and 35% Detractors. Net Promoter Score tracks whether LifeVantage's customers would recommend using the product based on a scale of -100 to 100.
LifeVantage Overall NPS
| 65% | Promoters |
|---|---|
| 0% | Passives |
| 35% | Detractors |
LifeVantage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 71 | Apr 2022 | 71 |
Jul 2022 77 | Jul 2022 | 77 |
Sep 2022 63 | Sep 2022 | 63 |
Dec 2022 50 | Dec 2022 | 50 |
Feb 2023 53 | Feb 2023 | 53 |
Apr 2023 47 | Apr 2023 | 47 |
Jun 2023 37 | Jun 2023 | 37 |
Oct 2023 29 | Oct 2023 | 29 |
Jan 2024 33 | Jan 2024 | 33 |
Feb 2024 30 | Feb 2024 | 30 |
May 2024 23 | May 2024 | 23 |
Aug 2024 31 | Aug 2024 | 31 |
How Other Brands Compare
LifeVantage is ranked third for NPS among its competitors. USANA Health Sciences and Herbalife come in first and second, with Isagenix International coming in at #4. Among those competitors, it is the third most valued company behind USANA Health Sciences.
LifeVantage |  Herbalife |  USANA Health Sciences |  Isagenix International | |
| Global Ranking | #- | #727 | #748 | #- |
| NPS | 30 | 33 | 70 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $133.73M | $1.21B | $2.05B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LifeVantage NPS by Gender
LifeVantage's NPS was rated 100 by Male customers on Comparably.
Male
100
LifeVantage's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
LifeVantage's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
LifeVantage NPS vs. Competitors
Compared to its competitors, LifeVantage's NPS is rated right above Isagenix International, and is preceded by Herbalife.
| COMPANY | NPS Score | |
|---|---|---|
| USANA Health Sciences | 70 |
| Herbalife | 33 |
| LifeVantage | 30 |
| Isagenix International | 25 |
 | Plexus | -7 |
LifeVantage Customer Reviews
Out of the 3 LifeVantage customer reviews 3 were positive and 0 were constructive. LifeVantage customer reviews reflect that all customers have a favorable experience using the products/services of the company.
LifeVantage Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of LifeVantage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LifeVantage Customer Loyalty Score by Gender
LifeVantage's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
LifeVantage Customer Loyalty vs. Competitors
Compared to its competitors, LifeVantage's Customer Loyalty score is rated right below Plexus.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| USANA Health Sciences | 90% |
| Herbalife | 88% |
| Isagenix International | 78% |
| Plexus | 78% |
| LifeVantage | 71% |
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LifeVantage Product Quality
4/5
LifeVantage has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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LifeVantage Product Information
LifeVantage’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://lifevantage.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Quick Insights into LifeVantage Product Quality
LifeVantage's Product Quality score was rated highest by Male customers.
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Ranked LifeVantage Product Quality the Highest
LifeVantage Product Quality Score by Gender
LifeVantage's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
LifeVantage Product Quality vs. Competitors
Compared to its competitors, LifeVantage's Product Quality score is rated right above Plexus, and is preceded by Isagenix International.
| COMPANY | Product Quality Score | |
|---|---|---|
| USANA Health Sciences | 4.7/5 |
| Herbalife | 4.3/5 |
| Isagenix International | 4.1/5 |
| LifeVantage | 4/5 |
| Plexus | 3.5/5 |
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LifeVantage Pricing
LifeVantage ROI & Value For Money
3.8/5
LifeVantage has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into LifeVantage ROI
LifeVantage's ROI score was rated highest by Male customers.
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Ranked LifeVantage ROI the Highest
LifeVantage ROI Score by Gender
LifeVantage's ROI score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
LifeVantage Pricing vs. Competitors
Compared to its competitors, LifeVantage's ROI score is rated right above Isagenix International, and is preceded by Herbalife.
| COMPANY | Pricing Score | |
|---|---|---|
| USANA Health Sciences | 4.5/5 |
| Herbalife | 3.8/5 |
| LifeVantage | 3.8/5 |
| Isagenix International | 3.7/5 |
| Plexus | 3.5/5 |
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LifeVantage Customer Satisfaction (CSAT)
LifeVantage Customer Satisfaction (CSAT) Score
70 / 100
LifeVantage has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
65%
Satisfied
5%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
6%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LifeVantage Customer Satisfaction vs. Competitors
Compared to its competitors, LifeVantage's Customer Satisfaction score is rated right above Plexus, and is preceded by Herbalife.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| USANA Health Sciences | 90% |
| Herbalife | 78% |
| LifeVantage | 70% |
| Plexus | 70% |
| Isagenix International | 69% |
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LifeVantage Customer Service
3.9/5
LifeVantage has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About LifeVantage's Customer Service
Address
9815 S. Monroe Street, Suite 100, Sandy, UT
Website
http://lifevantage.com
Quick Insights into LifeVantage Customer Service
LifeVantage's Customer Service score was rated highest by Male customers.
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Ranked LifeVantage Customer Service the Highest
LifeVantage Customer Service Score by Gender
LifeVantage's Customer Service score was rated 4.9 by Male customers on Comparably.
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Male
4.9/5
Female
N/A
LifeVantage Customer Service vs. Competitors
Compared to its competitors, LifeVantage's Customer Service score is rated right above Plexus, and is preceded by Herbalife.
| COMPANY | Customer Service Score | |
|---|---|---|
| USANA Health Sciences | 4.6/5 |
| Herbalife | 4/5 |
| LifeVantage | 3.9/5 |
| Plexus | 3.8/5 |
| Isagenix International | 3.7/5 |
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LifeVantage as an Employer
4.4/5
LifeVantage has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LifeVantage scored a 30 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of LifeVantage would recommend the brand to a friend. ENPS measures how likely LifeVantage employees would recommend working at LifeVantage to a friend.
Net Promoter Score
30
NPS Score
| 65% | Promoters |
|---|---|
| 0% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
