0
NPS
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Line 6
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About Line 6 Brand
Line 6 is a manufacturer of digital modeling guitars, amplifiers, and related electronic equipment. Among its major competitors, Line 6 is ranked in 5th place for NPS while Roland Corporation is 1st, and Gibson Guitar Corporation is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
2.9/5
Customer Service
Line 6 Ranking
- #4 / 4 of its competitors
Line 6 NPS
Line 6's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Line 6's customers would recommend using the product based on a scale of -100 to 100.
Line 6 Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Line 6 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
Oct 2022 -33 | Oct 2022 | -33 |
Oct 2023 -25 | Oct 2023 | -25 |
Aug 2025 0 | Aug 2025 | 0 |
How Other Brands Compare
Line 6 is ranked #4 for NPS among its competitors. Roland Corporation and Gibson Guitar Corporation come in first and second, with Fender Musical Instruments coming in at third.
Line 6 |  Fender Musical Instruments |  Roland Corporation |  Gibson Guitar Corporation | |
| Global Ranking | #- | #889 | #- | #- |
| NPS | 0 | 39 | 56 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Line 6 NPS by Gender
Line 6's NPS was rated 0 by Male customers on Comparably.
Male
0
Line 6's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Line 6's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Line 6 NPS vs. Competitors
Compared to its competitors, Line 6's NPS is rated right above Blue Microphones, and is preceded by Fender Musical Instruments.
| COMPANY | NPS Score | |
|---|---|---|
| Roland Corporation | 56 |
| Gibson Guitar Corporation | 45 |
 | Yamaha | 40 |
| Fender Musical Instruments | 39 |
| Line 6 | 0 |
 | Blue Microphones | 0 |
Line 6 Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Line 6 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Line 6 Customer Loyalty Score by Gender
Line 6's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Line 6.
Male
70%
Yes
Female
N/A
Yes
Line 6 Customer Loyalty vs. Competitors
Compared to its competitors, Line 6's Customer Loyalty score is rated right above Blue Microphones, and is preceded by Roland Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gibson Guitar Corporation | 85% |
| Yamaha | 81% |
| Fender Musical Instruments | 77% |
| Roland Corporation | 76% |
| Line 6 | 73% |
| Blue Microphones | N/A |
Unlock Line 6 Customer Loyalty vs. Competitors Data
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Line 6 Product Quality
3.2/5
Line 6 has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Line 6 Product Information
Line 6’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://line6.com/
- Company Size
- 201-500 Employees
Industry
Tech
Media
Sports & Entertainment
Quick Insights into Line 6 Product Quality
Line 6's Product Quality score was rated highest by Male customers.
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Ranked Line 6 Product Quality the Highest
Line 6 Product Quality Score by Gender
Line 6's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Line 6.
Male
3.5/5
Female
N/A
Line 6 Product Quality vs. Competitors
Compared to its competitors, Line 6's Product Quality score is rated right above Blue Microphones, and is preceded by Fender Musical Instruments.
| COMPANY | Product Quality Score | |
|---|---|---|
| Roland Corporation | 4.3/5 |
| Gibson Guitar Corporation | 4.2/5 |
| Yamaha | 4.2/5 |
| Fender Musical Instruments | 4/5 |
| Line 6 | 3.2/5 |
| Blue Microphones | N/A |
Unlock Line 6 Product Quality vs. Competitors Data
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Line 6 Pricing
Line 6 ROI & Value For Money
3.2/5
Line 6 has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Line 6 ROI
Line 6's ROI score was rated highest by Male customers.
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Ranked Line 6 ROI the Highest
Line 6 ROI Score by Gender
Line 6's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Line 6.
Male
3.6/5
Female
N/A
Line 6 Pricing vs. Competitors
Compared to its competitors, Line 6's ROI score is rated right above Blue Microphones, and is preceded by Fender Musical Instruments.
| COMPANY | Pricing Score | |
|---|---|---|
| Yamaha | 3.9/5 |
| Gibson Guitar Corporation | 3.9/5 |
| Roland Corporation | 3.8/5 |
| Fender Musical Instruments | 3.6/5 |
| Line 6 | 3.2/5 |
| Blue Microphones | N/A |
Unlock Line 6 ROI vs. Competitors Data
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Line 6 Customer Satisfaction (CSAT)
Line 6 Customer Satisfaction (CSAT) Score
100 / 100
Line 6 has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Line 6 Customer Satisfaction vs. Competitors
Compared to its competitors, Line 6's Customer Satisfaction score is rated right above Yamaha, and is preceded by Roland Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Roland Corporation | 100% |
| Line 6 | 100% |
| Yamaha | 86% |
| Gibson Guitar Corporation | 76% |
| Fender Musical Instruments | 72% |
| Blue Microphones | 0% |
Unlock Line 6 Customer Satisfaction vs. Competitors Data
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Line 6 Customer Service
2.9/5
Line 6 has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Line 6's Customer Service
Address
26580 Agoura Road, Calabasas, CA
Website
http://line6.com/
Phone Number
8185753600
Quick Insights into Line 6 Customer Service
Line 6's Customer Service score was rated highest by Male customers.
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Ranked Line 6 Customer Service the Highest
Line 6 Customer Service Score by Gender
Line 6's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Line 6.
Male
2.6/5
Female
N/A
Line 6 Customer Service vs. Competitors
Compared to its competitors, Line 6's Customer Service score is rated right above Blue Microphones, and is preceded by Fender Musical Instruments.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gibson Guitar Corporation | 4/5 |
| Yamaha | 4/5 |
| Roland Corporation | 3.9/5 |
| Fender Musical Instruments | 3.8/5 |
| Line 6 | 2.9/5 |
| Blue Microphones | N/A |
Unlock Line 6 Customer Service vs. Competitors Data
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Line 6 as an Employer
4.1/5
Line 6 has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Line 6 scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Line 6 would recommend the brand to a friend. ENPS measures how likely Line 6 employees would recommend working at Line 6 to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
