40
NPS
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LogicGate
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About LogicGate's Brand
LogicGate is a leading GRC process automation platform enabling organizations to operationalize their governance, risk, and compliance programs. Among its major competitors, LogicGate is ranked in 5th place for NPS while Reciprocity is 1st, and LockPath is 2nd.Their current valuation is $65.00M
Brand at a Glance
100%
Customer Loyalty
4.4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
LogicGate Ranking
- #3 / 4 of its competitors
LogicGate NPS
LogicGate's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether LogicGate's customers would recommend using the product based on a scale of -100 to 100.
LogicGate Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
LogicGate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 33 | Aug 2020 | 33 |
May 2024 36 | May 2024 | 36 |
Aug 2024 40 | Aug 2024 | 40 |
How Other Brands Compare
LogicGate is ranked third for NPS among its competitors. ServiceNow and AuditBoard come in first and second, with MetricStream coming in at #4. Among those competitors, it is the lowest valued company behind ServiceNow.
LogicGate |  ServiceNow |  MetricStream |  AuditBoard | |
| Global Ranking | #- | #331 | #- | #- |
| NPS | 40 | 44 | -25 | 41 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $65.00M | $115.73B | $600.00M | $150.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LogicGate NPS by Usage
LogicGate's NPS was rated 42 points by customers who have used LogicGate's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 42 | 1 to 2 Years | 42 |
LogicGate NPS vs. Competitors
Compared to its competitors, LogicGate's NPS is rated right above Archer, and is preceded by AuditBoard.
| COMPANY | NPS Score | |
|---|---|---|
 | Reciprocity | 70 |
 | LockPath | 52 |
| ServiceNow | 44 |
| AuditBoard | 41 |
| LogicGate | 40 |
 | Archer | N/A |
| MetricStream | -25 |
LogicGate Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of LogicGate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LogicGate Customer Loyalty vs. Competitors
Compared to its competitors, LogicGate's Customer Loyalty score is rated right above ServiceNow.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| LogicGate | 100% |
| ServiceNow | 86% |
| MetricStream | 72% |
| AuditBoard | 68% |
| Reciprocity | N/A |
| LockPath | N/A |
| Archer | N/A |
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LogicGate Product Quality
4.4/5
LogicGate has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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LogicGate Product Information
LogicGate serves markets in the United States, Europe, and Canada. LogicGate supports Web devices and offers products for medium and large sized businesses.
LogicGate’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://www.logicgate.com/
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Quick Insights into LogicGate Product Quality
LogicGate's Product Quality score was rated highest by customers who have used LogicGate's products/services for 1 to 2 Years.
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Ranked LogicGate Product Quality the Highest
LogicGate Product Quality Score by Usage
LogicGate's Product Quality score was rated 4.6 stars by customers who have used LogicGate's products/services for 1 to 2 Years.
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LogicGate Product Quality vs. Competitors
Compared to its competitors, LogicGate's Product Quality score is rated right above ServiceNow, and is preceded by LockPath.
| COMPANY | Product Quality Score | |
|---|---|---|
| LockPath | 4.4/5 |
| LogicGate | 4.4/5 |
| ServiceNow | 4.2/5 |
| Reciprocity | 4.1/5 |
| AuditBoard | 4.1/5 |
| MetricStream | 2.9/5 |
| Archer | N/A |
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LogicGate Pricing
LogicGate ROI & Value For Money
4.1/5
LogicGate has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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LogicGate Pricing Plans
LogicGate has a pricing structure that accommodates medium and large businesses.
Who Uses LogicGate?
Medium Businesses
Large Enterprises
LogicGate Pricing vs. Competitors
Compared to its competitors, LogicGate's ROI score is rated right above ServiceNow, and is preceded by Reciprocity.
| COMPANY | Pricing Score | |
|---|---|---|
| LockPath | 4.3/5 |
| Reciprocity | 4.2/5 |
| LogicGate | 4.1/5 |
| ServiceNow | 4.1/5 |
| AuditBoard | 4.1/5 |
| MetricStream | 2.8/5 |
| Archer | N/A |
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LogicGate Customer Satisfaction (CSAT)
LogicGate Customer Satisfaction (CSAT) Score
100 / 100
LogicGate has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LogicGate Customer Satisfaction vs. Competitors
Compared to its competitors, LogicGate's Customer Satisfaction score is rated right above ServiceNow.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| LogicGate | 100% |
| ServiceNow | 83% |
| AuditBoard | 76% |
| MetricStream | 28% |
| Reciprocity | 0% |
| LockPath | 0% |
| Archer | 0% |
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LogicGate Customer Service
4.1/5
LogicGate has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About LogicGate's Customer Service
Address
320 W Ohio St., Floor 5, Chicago, IL 60654
Website
https://www.logicgate.com/
Phone Number
3122792775
LogicGate Customer Service vs. Competitors
Compared to its competitors, LogicGate's Customer Service score is rated right above AuditBoard, and is preceded by ServiceNow.
| COMPANY | Customer Service Score | |
|---|---|---|
| Reciprocity | 5/5 |
| LockPath | 5/5 |
| ServiceNow | 4.1/5 |
| LogicGate | 4.1/5 |
| AuditBoard | 4.1/5 |
| MetricStream | 2.8/5 |
| Archer | N/A |
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VS
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LogicGate as an Employer
2.4/5
LogicGate has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
LogicGate scored a 40 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of LogicGate would recommend the brand to a friend. ENPS measures how likely LogicGate employees would recommend working at LogicGate to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
