-25
NPS
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MetricStream
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About MetricStream's Brand
MetricStream provides solutions for quality management, regulatory compliance, risk management, and corporate governance. Among its major competitors, MetricStream is ranked in 6th place for NPS while Behavox is 1st, and ServiceNow is 2nd. Overall, MetricStream has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $600.00M
Brand at a Glance
72%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
MetricStream Ranking
- #4 / 4 of its competitors
MetricStream NPS
MetricStream's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether MetricStream's customers would recommend using the product based on a scale of -100 to 100.
MetricStream Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
MetricStream NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Dec 2022 -50 | Dec 2022 | -50 |
Mar 2023 -60 | Mar 2023 | -60 |
May 2023 -34 | May 2023 | -34 |
Jul 2024 -25 | Jul 2024 | -25 |
How Other Brands Compare
MetricStream is ranked #4 for NPS among its competitors. Behavox and ServiceNow come in first and second, with Kyriba coming in at third. Among those competitors, it is the third most valued company behind ServiceNow.
MetricStream |  ServiceNow |  Kyriba |  Behavox | |
| Global Ranking | #- | #331 | #- | #- |
| NPS | -25 | 44 | 13 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $600.00M | $115.73B | $470.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MetricStream NPS vs. Competitors
Compared to its competitors, MetricStream's NPS is rated right above CMO, and is preceded by Compliance Science.
| COMPANY | NPS Score | |
|---|---|---|
| Behavox | 100 |
| ServiceNow | 44 |
 | Mitratech | 40 |
| Kyriba | 13 |
 | RMS | 0 |
 | Compliance Science | N/A |
| MetricStream | -25 |
 | CMO | -50 |
MetricStream Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of MetricStream users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MetricStream Customer Loyalty vs. Competitors
Compared to its competitors, MetricStream's Customer Loyalty score is rated right above RMS, and is preceded by Mitratech.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CMO | 100% |
| ServiceNow | 86% |
| Mitratech | 77% |
| MetricStream | 72% |
| RMS | 68% |
| Kyriba | 64% |
| Behavox | N/A |
| Compliance Science | N/A |
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MetricStream Product Quality
2.9/5
MetricStream has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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MetricStream Product Information
MetricStream’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://metricstream.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
FinTech
SaaS
MetricStream Product Quality vs. Competitors
Compared to its competitors, MetricStream's Product Quality score is rated right above Behavox, and is preceded by Kyriba.
| COMPANY | Product Quality Score | |
|---|---|---|
| ServiceNow | 4.2/5 |
| CMO | 4/5 |
| RMS | 3.9/5 |
| Mitratech | 3.7/5 |
| Kyriba | 3.4/5 |
| MetricStream | 2.9/5 |
| Behavox | N/A |
| Compliance Science | N/A |
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MetricStream Pricing
MetricStream ROI & Value For Money
2.8/5
MetricStream has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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MetricStream Pricing vs. Competitors
Compared to its competitors, MetricStream's ROI score is rated right above Behavox, and is preceded by RMS.
| COMPANY | Pricing Score | |
|---|---|---|
| CMO | 4.2/5 |
| ServiceNow | 4.1/5 |
| Kyriba | 3.6/5 |
| Mitratech | 3.4/5 |
| RMS | 3.2/5 |
| MetricStream | 2.8/5 |
| Behavox | N/A |
| Compliance Science | N/A |
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MetricStream Customer Satisfaction (CSAT)
MetricStream Customer Satisfaction (CSAT) Score
28 / 100
MetricStream has an overall Customer Satisfaction score of 28 rated by its users and customers.
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Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MetricStream Customer Satisfaction vs. Competitors
Compared to its competitors, MetricStream's Customer Satisfaction score is rated right above Behavox, and is preceded by Mitratech.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| RMS | 100% |
| CMO | 100% |
| Kyriba | 87% |
| ServiceNow | 83% |
| Mitratech | 57% |
| MetricStream | 28% |
| Behavox | 0% |
| Compliance Science | 0% |
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MetricStream Customer Service
2.8/5
MetricStream has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About MetricStream's Customer Service
Address
Palo Alto, CA 94303
Website
http://metricstream.com
Phone Number
6505658759
MetricStream Customer Service vs. Competitors
Compared to its competitors, MetricStream's Customer Service score is rated right above Behavox, and is preceded by Kyriba.
| COMPANY | Customer Service Score | |
|---|---|---|
| CMO | 4.2/5 |
| ServiceNow | 4.1/5 |
| RMS | 3.6/5 |
| Mitratech | 3.4/5 |
| Kyriba | 3.3/5 |
| MetricStream | 2.8/5 |
| Behavox | N/A |
| Compliance Science | N/A |
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MetricStream as an Employer
2.4/5
MetricStream has a 2.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
MetricStream scored a -25 for Net Promoter Score and a -61 for Employee Net Promoter Score. NPS gauges how likely a customer of MetricStream would recommend the brand to a friend. ENPS measures how likely MetricStream employees would recommend working at MetricStream to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-61
eNPS Score
| 11% | Promoters |
|---|---|
| 17% | Passive |
| 72% | Detractors |
