22
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
L'Oréal Group
Marketing or Exec? Claim Your Free Account
About L'Oréal Group's Brand
L'Oréal is a global leader in the Consumer Packaged Goods (CPG) industry, with an international portfolio of 34 diverse and complementary brands. Among its major competitors, L'Oréal Group is ranked in 4th place for NPS while CHANEL is 1st, and Unilever is 2nd.
Brand at a Glance
78%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
L'Oréal Group Ranking
- #3 / 4 of its competitors
L'Oréal Group NPS
L'Oréal Group's Net Promoter Score (NPS) is a 22 with 49% Promoters, 24% Passives, and 27% Detractors. Net Promoter Score tracks whether L'Oréal Group's customers would recommend using the product based on a scale of -100 to 100.
L'Oréal Group Overall NPS
| 49% | Promoters |
|---|---|
| 24% | Passives |
| 27% | Detractors |
L'Oréal Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 22 | Nov 2024 | 22 |
Dec 2024 22 | Dec 2024 | 22 |
Jan 2025 24 | Jan 2025 | 24 |
Feb 2025 22 | Feb 2025 | 22 |
Mar 2025 23 | Mar 2025 | 23 |
Apr 2025 23 | Apr 2025 | 23 |
May 2025 22 | May 2025 | 22 |
Jun 2025 23 | Jun 2025 | 23 |
Aug 2025 22 | Aug 2025 | 22 |
Nov 2025 22 | Nov 2025 | 22 |
Dec 2025 22 | Dec 2025 | 22 |
Jan 2026 22 | Jan 2026 | 22 |
How Other Brands Compare
L'Oréal Group is ranked third for NPS among its competitors. CHANEL and Unilever come in first and second, with Revlon coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
L'Oréal Group NPS by Gender
Female customers rated L'Oréal Group's NPS 34 points higher than Male customers.
Male
0
L'Oréal Group's NPS was rated by Male customers on Comparably.
37%
Promoters
26%
Passives
37%
Detractors
Female
34
L'Oréal Group's NPS was rated 34 by Female customers on Comparably.
58%
Promoters
18%
Passives
24%
Detractors
L'Oréal Group NPS by Ethnicity
L'Oréal Group's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 27 | Caucasian | 27 |
Hispanic or Latino 25 | Hispanic or Latino | 25 |
African American/Black 40 | African American/Black | 40 |
Asian or Pacific Islander 10 | Asian or Pacific Islander | 10 |
Other 33 | Other | 33 |
L'Oréal Group NPS by Age
L'Oréal Group's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
L'Oréal Group NPS by Usage
L'Oréal Group's NPS was rated the highest by customers who have used L'Oréal Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 23 | 1 to 2 Years | 23 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
5 to 10 Years 14 | 5 to 10 Years | 14 |
Over 10 Years 37 | Over 10 Years | 37 |
L'Oréal Group NPS vs. Competitors
Compared to its competitors, L'Oréal Group's NPS is rated right above Revlon, and is preceded by Estee Lauder Companies .
| COMPANY | NPS Score | |
|---|---|---|
 | CHANEL | 39 |
 | Unilever | 31 |
 | Estee Lauder Companies | 31 |
| L'Oréal Group | 22 |
 | Revlon | 18 |
 | Edgewell Personal Care | -12 |
L'Oréal Group Customer Reviews
Out of the 16 L'Oréal Group customer reviews 12 were positive and 4 were constructive. L'Oréal Group customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
L'Oréal Group Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of L'Oréal Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
L'Oréal Group Customer Loyalty Score by Gender
Female customers rated L'Oréal Group's Customer Loyalty score 1% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of L'Oréal Group.
Male
76%
Yes
Female
77%
Yes
L'Oréal Group Customer Loyalty Score by Ethnicity
L'Oréal Group's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of L'Oréal Group.
86
out of 100
Caucasian
70
out of 100
Hispanic or Latino
73
out of 100
African American/Black
69
out of 100
Asian or Pacific Islander
83
out of 100
Other
L'Oréal Group Customer Loyalty Score by Age
L'Oréal Group's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of L'Oréal Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 76% | 18-25 | 76% |
26-30 84% | 26-30 | 84% |
31-35 61% | 31-35 | 61% |
36-40 55% | 36-40 | 55% |
41-45 87% | 41-45 | 87% |
46-50 70% | 46-50 | 70% |
61-65 100% | 61-65 | 100% |
L'Oréal Group Customer Loyalty Score by Usage
L'Oréal Group's Customer Loyalty score was rated the highest by customers who have used L'Oréal Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
L'Oréal Group Customer Loyalty Score by Industry
L'Oréal Group's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
L'Oréal Group Customer Loyalty vs. Competitors
Compared to its competitors, L'Oréal Group's Customer Loyalty score is rated right above Estee Lauder Companies , and is preceded by CHANEL.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Unilever | 84% |
| CHANEL | 79% |
| L'Oréal Group | 78% |
| Estee Lauder Companies | 75% |
| Revlon | 67% |
| Edgewell Personal Care | 67% |
Unlock L'Oréal Group Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full L'Oréal Group Customer Loyalty vs. Competitors data and gain insights into your customers today.
L'Oréal Group Product Quality
4.1/5
L'Oréal Group has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock L'Oréal Group's overall Product Quality score rated by its users and customers.
L'Oréal Group Product Information
L'Oréal Group’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated L'Oréal Group's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated L'Oréal Group the lowest at 3.5.
- Website
- http://www.loreal.com/
- Company Size
- 10,000+ Employees
Industry
Consumer Goods
Quick Insights into L'Oréal Group Product Quality
L'Oréal Group's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked L'Oréal Group's Product Quality.
Ranked L'Oréal Group Product Quality the Highest
Ranked L'Oréal Group Product Quality the Lowest
L'Oréal Group Product Quality Score by Gender
Female customers rated L'Oréal Group's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of L'Oréal Group.
Male
3.7/5
Female
4.2/5
L'Oréal Group Product Quality Score by Ethnicity
L'Oréal Group's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of L'Oréal Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4.2 | Other | 4.2 |
L'Oréal Group Product Quality Score by Age
L'Oréal Group's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of L'Oréal Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4 | 26-30 | 4 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.5 | 36-40 | 3.5 |
41-45 4.3 | 41-45 | 4.3 |
46-50 3.5 | 46-50 | 3.5 |
61-65 4.8 | 61-65 | 4.8 |
L'Oréal Group Product Quality Score by Usage
L'Oréal Group's Product Quality score was rated the highest by customers who have used L'Oréal Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
L'Oréal Group Product Quality Score by Industry
L'Oréal Group's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
L'Oréal Group Product Quality vs. Competitors
Compared to its competitors, L'Oréal Group's Product Quality score is rated right above Revlon, and is preceded by Estee Lauder Companies .
| COMPANY | Product Quality Score | |
|---|---|---|
| CHANEL | 4.2/5 |
| Unilever | 4.2/5 |
| Estee Lauder Companies | 4.1/5 |
| L'Oréal Group | 4.1/5 |
| Revlon | 3.9/5 |
| Edgewell Personal Care | 3.3/5 |
Unlock L'Oréal Group Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full L'Oréal Group Product Quality vs. Competitors data and gain insights into your customers today.
L'Oréal Group Pricing
L'Oréal Group ROI & Value For Money
3.9/5
L'Oréal Group has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock L'Oréal Group's overall ROI score rated by its users and customers.
L'Oréal Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from L'Oréal Group.
Quick Insights into L'Oréal Group ROI
L'Oréal Group's ROI score was rated highest by customers ages 61-65, and rated lowest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked L'Oréal Group's ROI score.
Ranked L'Oréal Group ROI the Highest
Ranked L'Oréal Group ROI the Lowest
L'Oréal Group ROI Score by Gender
Female customers rated L'Oréal Group's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of L'Oréal Group.
Male
3.6/5
Female
3.9/5
L'Oréal Group ROI Score by Ethnicity
L'Oréal Group's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of L'Oréal Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.9 | Other | 3.9 |
L'Oréal Group ROI Score by Age
L'Oréal Group's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of L'Oréal Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.2 | 36-40 | 3.2 |
41-45 4.2 | 41-45 | 4.2 |
46-50 3.6 | 46-50 | 3.6 |
61-65 4.5 | 61-65 | 4.5 |
L'Oréal Group ROI Score by Usage
L'Oréal Group's ROI score was rated the highest by customers who have used L'Oréal Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
L'Oréal Group ROI Score by Industry
L'Oréal Group's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
L'Oréal Group Pricing vs. Competitors
Compared to its competitors, L'Oréal Group's ROI score is rated right above Revlon, and is preceded by Estee Lauder Companies .
| COMPANY | Pricing Score | |
|---|---|---|
| CHANEL | 3.9/5 |
| Unilever | 3.9/5 |
| Estee Lauder Companies | 3.9/5 |
| L'Oréal Group | 3.9/5 |
| Revlon | 3.9/5 |
| Edgewell Personal Care | 3.2/5 |
Unlock L'Oréal Group ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full L'Oréal Group ROI vs. Competitors data and gain insights into your customers today.
L'Oréal Group Customer Satisfaction (CSAT)
L'Oréal Group Customer Satisfaction (CSAT) Score
80 / 100
L'Oréal Group has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
37%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
2%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into L'Oréal Group Customer Satisfaction
L'Oréal Group's Customer Satisfaction score was rated highest by customers who have used L'Oréal Group's products/services for 2 to 5 Years, and rated lowest by customers who have used L'Oréal Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked L'Oréal Group's Customer Satisfaction.
Ranked L'Oréal Group Customer Satisfaction the Highest
Ranked L'Oréal Group Customer Satisfaction the Lowest
L'Oréal Group Customer Satisfaction Score by Gender
Male customers rated L'Oréal Group's Customer Satisfaction score 4 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of L'Oréal Group.
84 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 53% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
80 / 100
FemaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 2% | |
Very Dissatisfied | 7% |
L'Oréal Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
L'Oréal Group's Customer Satisfaction (CSAT) score was rated 74% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of L'Oréal Group.
74 / 100
Very Satisfied
37%
Satisfied
37%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
16%
CSAT according to Hispanic or Latino
L'Oréal Group's Customer Satisfaction (CSAT) score was rated 73% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of L'Oréal Group.
73 / 100
Very Satisfied
36%
Satisfied
37%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
L'Oréal Group's Customer Satisfaction (CSAT) score was rated 90% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of L'Oréal Group.
90 / 100
Very Satisfied
20%
Satisfied
70%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%
CSAT according to Asian or Pacific Islander
L'Oréal Group's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of L'Oréal Group.
85 / 100
Very Satisfied
45%
Satisfied
40%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
L'Oréal Group's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of L'Oréal Group.
86 / 100
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
L'Oréal Group Customer Satisfaction Score by Age
L'Oréal Group's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of L'Oréal Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 88% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 58% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 72% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 61-65 | 100% |
L'Oréal Group Customer Satisfaction Score by Usage
L'Oréal Group's Customer Satisfaction score was rated the highest by customers who have used L'Oréal Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
L'Oréal Group Customer Satisfaction Score by Industry
L'Oréal Group's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "L'Oréal Group Customer Satisfaction Score by Industry",
"text": "L'Oréal Group's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 89,
"stars": 0,
"csatScore": 89,
"text": "L'Oréal Group's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 89
},
{
"label": "Accounting",
"groupId": 495,
"score": 89,
"stars": 0,
"csatScore": 89,
"text": "L'Oréal Group's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 89
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "L'Oréal Group's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "L'Oréal Group's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "L'Oréal Group's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Consulting",
"groupId": 511,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "L'Oréal Group's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "L'Oréal Group's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "L'Oréal Group's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Retail",
"groupId": 559,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "L'Oréal Group's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}L'Oréal Group Customer Satisfaction vs. Competitors
Compared to its competitors, L'Oréal Group's Customer Satisfaction score is rated right above Revlon, and is preceded by CHANEL.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Unilever | 85% |
| CHANEL | 80% |
| L'Oréal Group | 80% |
| Revlon | 80% |
| Estee Lauder Companies | 78% |
| Edgewell Personal Care | 35% |
Unlock L'Oréal Group Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full L'Oréal Group Customer Satisfaction vs. Competitors data and gain insights into your customers today.
L'Oréal Group Customer Service
3.9/5
L'Oréal Group has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock L'Oréal Group's overall Customer Service score rated by its users and customers.
About L'Oréal Group's Customer Service
Address
92110 France
Website
http://www.loreal.com/
Quick Insights into L'Oréal Group Customer Service
L'Oréal Group's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked L'Oréal Group's Customer Service score.
Ranked L'Oréal Group Customer Service the Highest
Ranked L'Oréal Group Customer Service the Lowest
L'Oréal Group Customer Service Score by Gender
Female customers rated L'Oréal Group's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of L'Oréal Group.
Male
3.6/5
Female
4.1/5
L'Oréal Group Customer Service Score by Ethnicity
L'Oréal Group's Customer Service score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of L'Oréal Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4.1 | Other | 4.1 |
L'Oréal Group Customer Service Score by Age
L'Oréal Group's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of L'Oréal Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4 | 26-30 | 4 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.5 | 36-40 | 3.5 |
41-45 4.2 | 41-45 | 4.2 |
46-50 3.6 | 46-50 | 3.6 |
61-65 4.6 | 61-65 | 4.6 |
L'Oréal Group Customer Service Score by Usage
L'Oréal Group's Customer Service score was rated the highest by customers who have used L'Oréal Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
L'Oréal Group Customer Service Score by Industry
L'Oréal Group's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
L'Oréal Group Customer Service vs. Competitors
Compared to its competitors, L'Oréal Group's Customer Service score is rated right above Revlon, and is preceded by Estee Lauder Companies .
| COMPANY | Customer Service Score | |
|---|---|---|
| CHANEL | 4.1/5 |
| Unilever | 4/5 |
| Estee Lauder Companies | 4/5 |
| L'Oréal Group | 3.9/5 |
| Revlon | 3.9/5 |
| Edgewell Personal Care | 3.3/5 |
Unlock L'Oréal Group Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full L'Oréal Group Customer Service vs. Competitors data and gain insights into your customers today.
L'Oréal Group as an Employer
4.3/5
L'Oréal Group has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
L'Oréal Group scored a 22 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of L'Oréal Group would recommend the brand to a friend. ENPS measures how likely L'Oréal Group employees would recommend working at L'Oréal Group to a friend.
Net Promoter Score
22
NPS Score
| 49% | Promoters |
|---|---|
| 24% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 50% | Promoters |
|---|---|
| 26% | Passive |
| 24% | Detractors |
