20
NPS
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Lumos Labs
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About Lumos Labs' Brand
Lumosity is a neuroscience research company that provides online brain training programs. Among its major competitors, Lumos Labs is ranked in 3rd place for NPS while BizLibrary is 1st, and Calm is 2nd.Their current valuation is $250.00M
Brand at a Glance
60%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
Lumos Labs Ranking
- #3 / 4 of its competitors
Lumos Labs NPS
Lumos Labs's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Lumos Labs's customers would recommend using the product based on a scale of -100 to 100.
Lumos Labs Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Lumos Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
Oct 2022 0 | Oct 2022 | 0 |
Jan 2026 20 | Jan 2026 | 20 |
How Other Brands Compare
Lumos Labs is ranked third for NPS among its competitors. BizLibrary and Calm come in first and second, with Elevate coming in at #4. Among those competitors, it is the third most valued company behind Calm.
Lumos Labs |  Calm |  BizLibrary |  Elevate | |
| Global Ranking | #- | #573 | #- | #- |
| NPS | 20 | 50 | 68 | -8 |
| Valuation Updated every 24 hours for public companies | $250.00M | $1.10B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lumos Labs NPS vs. Competitors
Compared to its competitors, Lumos Labs's NPS is rated right above Elevate, and is preceded by Calm.
| COMPANY | NPS Score | |
|---|---|---|
| BizLibrary | 68 |
| Calm | 50 |
| Lumos Labs | 20 |
| Elevate | -8 |
 | Membean | -100 |
Lumos Labs Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Lumos Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lumos Labs Customer Loyalty vs. Competitors
Compared to its competitors, Lumos Labs's Customer Loyalty score is rated right above Elevate, and is preceded by Calm.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BizLibrary | 100% |
| Calm | 76% |
| Lumos Labs | 60% |
| Elevate | 51% |
| Membean | 47% |
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Lumos Labs Product Quality
3.5/5
Lumos Labs has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Lumos Labs Product Information
Lumos Labs’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.lumosity.com
- Company Size
- 51-200 Employees
Industry
Consumer Goods
Lumos Labs Product Quality vs. Competitors
Compared to its competitors, Lumos Labs's Product Quality score is rated right above Membean, and is preceded by Elevate.
| COMPANY | Product Quality Score | |
|---|---|---|
| BizLibrary | 4.3/5 |
| Calm | 4.1/5 |
| Elevate | 3.6/5 |
| Lumos Labs | 3.5/5 |
| Membean | 1.7/5 |
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Lumos Labs Pricing
Lumos Labs ROI & Value For Money
3.7/5
Lumos Labs has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Lumos Labs Pricing vs. Competitors
Compared to its competitors, Lumos Labs's ROI score is rated right above Elevate, and is preceded by Calm.
| COMPANY | Pricing Score | |
|---|---|---|
| BizLibrary | 4.5/5 |
| Calm | 4.1/5 |
| Lumos Labs | 3.7/5 |
| Elevate | 3.4/5 |
| Membean | 1.7/5 |
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Lumos Labs Customer Satisfaction (CSAT)
Lumos Labs Customer Satisfaction (CSAT) Score
75 / 100
Lumos Labs has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lumos Labs Customer Satisfaction vs. Competitors
Compared to its competitors, Lumos Labs's Customer Satisfaction score is rated right above Membean, and is preceded by Elevate.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BizLibrary | 100% |
| Calm | 86% |
| Elevate | 83% |
| Lumos Labs | 75% |
| Membean | 0% |
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Lumos Labs Customer Service
3.3/5
Lumos Labs has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Lumos Labs's Customer Service
Address
140 New Montgomery Street, Floor 19, San Francisco, CA 94107
Website
http://www.lumosity.com
Phone Number
+1-415-651-4561
Lumos Labs's Social Links
Lumos Labs Customer Service vs. Competitors
Compared to its competitors, Lumos Labs's Customer Service score is rated right above Membean, and is preceded by Elevate.
| COMPANY | Customer Service Score | |
|---|---|---|
| BizLibrary | 4.7/5 |
| Calm | 4.1/5 |
| Elevate | 3.4/5 |
| Lumos Labs | 3.3/5 |
| Membean | 1.7/5 |
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Lumos Labs as an Employer
2.8/5
Lumos Labs has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Lumos Labs scored a 20 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Lumos Labs would recommend the brand to a friend. ENPS measures how likely Lumos Labs employees would recommend working at Lumos Labs to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
