8
NPS
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Magna
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About Magna's Brand
A New York based investment firm Among its major competitors, Magna is ranked in 3rd place for NPS while Lear Corporation is 1st, and Faurecia is 2nd.Their current market cap is $27.05B
Brand at a Glance
58%
Customer Loyalty
3.5/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Magna Ranking
- #3 / 4 of its competitors
Magna NPS
Magna's Net Promoter Score (NPS) is a 8 with 29% Promoters, 50% Passives, and 21% Detractors. Net Promoter Score tracks whether Magna's customers would recommend using the product based on a scale of -100 to 100.
Magna Overall NPS
| 29% | Promoters |
|---|---|
| 50% | Passives |
| 21% | Detractors |
Magna NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Sep 2021 50 | Sep 2021 | 50 |
Jun 2022 50 | Jun 2022 | 50 |
Jul 2022 40 | Jul 2022 | 40 |
Oct 2022 33 | Oct 2022 | 33 |
Nov 2022 25 | Nov 2022 | 25 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 -9 | Nov 2023 | -9 |
Mar 2024 -9 | Mar 2024 | -9 |
Apr 2024 0 | Apr 2024 | 0 |
Jun 2024 7 | Jun 2024 | 7 |
How Other Brands Compare
Magna is ranked third for NPS among its competitors. Lear Corporation and Faurecia come in first and second, with Johnson Controls coming in at #4. Among those competitors, it is the lowest valued company behind Johnson Controls.
Magna |  Lear Corporation |  Faurecia |  Johnson Controls | |
| Global Ranking | #- | #537 | #846 | #- |
| NPS | 8 | 27 | 24 | -17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $27.05B | $7.74B | - | $43.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Magna NPS vs. Competitors
Compared to its competitors, Magna's NPS is rated right above Lava, and is preceded by Faurecia.
| COMPANY | NPS Score | |
|---|---|---|
| Lear Corporation | 27 |
| Faurecia | 24 |
| Magna | 8 |
 | Lava | N/A |
| Johnson Controls | -17 |
Magna Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Magna users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Magna Customer Loyalty vs. Competitors
Compared to its competitors, Magna's Customer Loyalty score is rated right above Lava, and is preceded by Johnson Controls.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lear Corporation | 83% |
| Faurecia | 73% |
| Johnson Controls | 71% |
| Magna | 58% |
| Lava | N/A |
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Magna Product Quality
3.5/5
Magna has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Magna Product Information
Magna’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.magnainvests.com
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
Venture Capital & Private Equity
Magna Product Quality vs. Competitors
Compared to its competitors, Magna's Product Quality score is rated right above Johnson Controls, and is preceded by Faurecia.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lear Corporation | 4.1/5 |
| Faurecia | 3.7/5 |
| Magna | 3.5/5 |
| Johnson Controls | 3.1/5 |
| Lava | N/A |
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Magna Pricing
Magna ROI & Value For Money
3.9/5
Magna has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Magna Pricing vs. Competitors
Compared to its competitors, Magna's ROI score is rated right above Faurecia, and is preceded by Lear Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Lear Corporation | 4.1/5 |
| Magna | 3.9/5 |
| Faurecia | 3.7/5 |
| Johnson Controls | 3/5 |
| Lava | N/A |
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Magna Customer Satisfaction (CSAT)
Magna Customer Satisfaction (CSAT) Score
60 / 100
Magna has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Magna Customer Satisfaction vs. Competitors
Compared to its competitors, Magna's Customer Satisfaction score is rated right above Johnson Controls, and is preceded by Faurecia.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lear Corporation | 82% |
| Faurecia | 68% |
| Magna | 60% |
| Johnson Controls | 52% |
| Lava | 0% |
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Magna Customer Service
4.1/5
Magna has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Magna's Customer Service
Address
5 Hanover Square, New York City, NY
Website
http://www.magnainvests.com
Phone Number
(347) 491-4240
Magna Customer Service vs. Competitors
Compared to its competitors, Magna's Customer Service score is rated right above Faurecia, and is preceded by Lear Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lear Corporation | 4.2/5 |
| Magna | 4.1/5 |
| Faurecia | 3.7/5 |
| Johnson Controls | 3/5 |
| Lava | N/A |
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Magna as an Employer
Consumer vs. Employees
Magna scored a 8 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Magna would recommend the brand to a friend. ENPS measures how likely Magna employees would recommend working at Magna to a friend.
Net Promoter Score
8
NPS Score
| 29% | Promoters |
|---|---|
| 50% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 42% | Promoters |
|---|---|
| 27% | Passive |
| 31% | Detractors |
