-39
NPS
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Manheim
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About Manheim's Brand
Manheim, Inc. is an automobile auction company. It is the largest one in the world by volume of trade. As a subsidiary of privately owned Among its major competitors, Manheim is ranked in 5th place for NPS while vAuto is 1st, and Korn Ferry is 2nd.
Brand at a Glance
84%
Customer Loyalty
2/5
Product Quality
2.1/5
Pricing
1.8/5
Customer Service
Manheim Ranking
- #4 / 4 of its competitors
Manheim NPS
Manheim's Net Promoter Score (NPS) is a -39 with 28% Promoters, 5% Passives, and 67% Detractors. Net Promoter Score tracks whether Manheim's customers would recommend using the product based on a scale of -100 to 100.
Manheim Overall NPS
| 28% | Promoters |
|---|---|
| 5% | Passives |
| 67% | Detractors |
Manheim NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -37 | Jul 2023 | -37 |
Aug 2023 -44 | Aug 2023 | -44 |
Sep 2023 -47 | Sep 2023 | -47 |
Oct 2023 -43 | Oct 2023 | -43 |
Nov 2023 -41 | Nov 2023 | -41 |
Dec 2023 -41 | Dec 2023 | -41 |
Jan 2024 -42 | Jan 2024 | -42 |
Mar 2024 -44 | Mar 2024 | -44 |
Apr 2024 -44 | Apr 2024 | -44 |
May 2024 -40 | May 2024 | -40 |
Sep 2024 -40 | Sep 2024 | -40 |
Mar 2025 -38 | Mar 2025 | -38 |
How Other Brands Compare
Manheim is ranked #4 for NPS among its competitors. Korn Ferry and Copart come in first and second, with ADESA coming in at third.
Manheim |  Korn Ferry |  Copart |  ADESA | |
| Global Ranking | #- | #547 | #- | #- |
| NPS | -39 | 6 | -24 | -38 |
| Valuation Updated every 24 hours for public companies | - | $3.05B | $41.42B | $1.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Manheim NPS by Gender
Male customers rated Manheim's NPS 14 points higher than Female customers.
Male
-52
Manheim's NPS was rated -52 by Male customers on Comparably.
24%
Promoters
0%
Passives
76%
Detractors
Female
-66
Manheim's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Manheim NPS by Ethnicity
Manheim's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Other -66 | Other | -66 |
Manheim NPS by Usage
Manheim's NPS was rated -70 points by customers who have used Manheim's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -70 | Over 10 Years | -70 |
Manheim NPS vs. Competitors
Compared to its competitors, Manheim's NPS is rated right below ADESA.
| COMPANY | NPS Score | |
|---|---|---|
 | vAuto | 50 |
| Korn Ferry | 6 |
| Copart | -24 |
| ADESA | -38 |
| Manheim | -39 |
Manheim Customer Reviews
Out of the 3 Manheim customer reviews 0 were positive and 3 were constructive. Manheim customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Manheim Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Manheim users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Manheim Customer Loyalty Score by Gender
Male customers rated Manheim's Customer Loyalty score 25% higher than Female customers.
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Male
95%
Yes
Female
70%
Yes
Manheim Customer Loyalty Score by Ethnicity
Manheim's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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82
out of 100
Caucasian
85
out of 100
Other
Manheim Customer Loyalty Score by Usage
Manheim's Customer Loyalty score was rated 79% by customers who have used Manheim's products/services for Over 10 Years.
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Manheim Customer Loyalty Score by Industry
Manheim's Customer Loyalty score was rated 92% by Automotive and Transportation industry customers.
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Manheim Customer Loyalty vs. Competitors
Compared to its competitors, Manheim's Customer Loyalty score is rated right above vAuto.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Manheim | 84% |
| vAuto | 83% |
| Copart | 76% |
| ADESA | 76% |
| Korn Ferry | 69% |
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Manheim Product Quality
2/5
Manheim has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Manheim Product Information
Manheim’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Manheim's product the highest.
- Website
- https://www.manheim.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Marketplaces
SaaS
Travel
Quick Insights into Manheim Product Quality
Manheim's Product Quality score was rated highest by Male customers, and rated lowest by Caucasian customers.
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Ranked Manheim Product Quality the Highest
Ranked Manheim Product Quality the Lowest
Manheim Product Quality Score by Gender
Male customers rated Manheim's Product Quality score 0.1 stars higher than Female customers.
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Male
1.7/5
Female
1.6/5
Manheim Product Quality Score by Ethnicity
Manheim's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.6 | Other | 1.6 |
Manheim Product Quality Score by Usage
Manheim's Product Quality score was rated 1.5 stars by customers who have used Manheim's products/services for Over 10 Years.
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Manheim Product Quality Score by Industry
Manheim's Product Quality score was rated 1.5 stars by Automotive and Transportation industry customers.
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Manheim Product Quality vs. Competitors
Compared to its competitors, Manheim's Product Quality score is rated right below ADESA.
| COMPANY | Product Quality Score | |
|---|---|---|
| vAuto | 3.7/5 |
| Korn Ferry | 3.5/5 |
| Copart | 2.8/5 |
| ADESA | 2.6/5 |
| Manheim | 2/5 |
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Manheim Pricing
Manheim ROI & Value For Money
2.1/5
Manheim has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Manheim Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into Manheim ROI
Manheim's ROI score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Manheim ROI the Highest
Ranked Manheim ROI the Lowest
Manheim ROI Score by Gender
Male customers rated Manheim's ROI score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
Manheim ROI Score by Ethnicity
Manheim's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.8 | Other | 1.8 |
Manheim ROI Score by Usage
Manheim's ROI score was rated 1.5 stars by customers who have used Manheim's products/services for Over 10 Years.
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Manheim ROI Score by Industry
Manheim's ROI score was rated 1.5 stars by Automotive and Transportation industry customers.
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Manheim Pricing vs. Competitors
Compared to its competitors, Manheim's ROI score is rated right below ADESA.
| COMPANY | Pricing Score | |
|---|---|---|
| vAuto | 3.6/5 |
| Korn Ferry | 3.3/5 |
| Copart | 2.7/5 |
| ADESA | 2.5/5 |
| Manheim | 2.1/5 |
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Manheim Customer Satisfaction (CSAT)
Manheim Customer Satisfaction (CSAT) Score
38 / 100
Manheim has an overall Customer Satisfaction score of 38 rated by its users and customers.
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Very Satisfied
24%
Satisfied
14%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
10%
Very Dissatisfied
48%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Manheim Customer Satisfaction
Manheim's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Caucasian customers.
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Ranked Manheim Customer Satisfaction the Highest
Ranked Manheim Customer Satisfaction the Lowest
Manheim Customer Satisfaction Score by Gender
Female customers rated Manheim's Customer Satisfaction score 2 points higher than Male customers.
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38 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 56% |
40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Manheim Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Manheim's Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.
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22 / 100
Very Satisfied
22%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
78%
CSAT according to Other
Manheim's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%
Manheim Customer Satisfaction Score by Usage
Manheim's Customer Satisfaction score was rated 27 points by customers who have used Manheim's products/services for Over 10 Years.
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Manheim Customer Satisfaction Score by Industry
Manheim's Customer Satisfaction score was rated 20 points by Automotive and Transportation industry customers.
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"bars": [
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"label": "Automotive and Transportation",
"groupId": 500,
"score": 20,
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}Manheim Customer Satisfaction vs. Competitors
Compared to its competitors, Manheim's Customer Satisfaction score is rated right above ADESA, and is preceded by Copart.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| vAuto | 75% |
| Korn Ferry | 67% |
| Copart | 44% |
| Manheim | 38% |
| ADESA | 37% |
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Manheim Customer Service
1.8/5
Manheim has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Manheim's Customer Service
Address
, Atlanta, GA 00000
Website
https://www.manheim.com
Phone Number
1-866-626-4346
Quick Insights into Manheim Customer Service
Manheim's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by Other customers.
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Ranked Manheim Customer Service the Highest
Ranked Manheim Customer Service the Lowest
Manheim Customer Service Score by Gender
Manheim's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Manheim Customer Service Score by Ethnicity
Manheim's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Manheim Customer Service Score by Usage
Manheim's Customer Service score was rated 1.5 stars by customers who have used Manheim's products/services for Over 10 Years.
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Manheim Customer Service Score by Industry
Manheim's Customer Service score was rated 1.5 stars by Automotive and Transportation industry customers.
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Manheim Customer Service vs. Competitors
Compared to its competitors, Manheim's Customer Service score is rated right below ADESA.
| COMPANY | Customer Service Score | |
|---|---|---|
| vAuto | 3.6/5 |
| Korn Ferry | 3.4/5 |
| Copart | 2.6/5 |
| ADESA | 2.3/5 |
| Manheim | 1.8/5 |
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Manheim as an Employer
3.1/5
Manheim has a 3.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Manheim scored a -39 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Manheim would recommend the brand to a friend. ENPS measures how likely Manheim employees would recommend working at Manheim to a friend.
Net Promoter Score
-39
NPS Score
| 28% | Promoters |
|---|---|
| 5% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 42% | Promoters |
|---|---|
| 19% | Passive |
| 39% | Detractors |
