100
NPS
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MariaDB
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About MariaDB's Brand
MariaDB is the fastest growing Open Source database. It can be deployed in minutes for transactional, analytical or hybrid use cases. Among its major competitors, MariaDB is ranked in 2nd place for NPS while InfluxData is 1st, and MongoDB, Inc. is 3rd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
MariaDB Ranking
- #2 / 4 of its competitors
MariaDB NPS
MariaDB's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether MariaDB's customers would recommend using the product based on a scale of -100 to 100.
MariaDB Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
MariaDB NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
How Other Brands Compare
MariaDB is ranked second for NPS among its competitors. InfluxData and MongoDB, Inc. come in first and third, with NGINX, Inc. coming in at #4.
MariaDB |  MongoDB, Inc. |  InfluxData |  NGINX, Inc. | |
| Global Ranking | #- | #538 | #- | #- |
| NPS | 100 | 40 | 100 | 16 |
| Valuation Updated every 24 hours for public companies | - | $17.76B | $400.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MariaDB NPS vs. Competitors
Compared to its competitors, MariaDB's NPS is rated right above MongoDB, Inc., and is preceded by InfluxData.
| COMPANY | NPS Score | |
|---|---|---|
| InfluxData | 100 |
| MariaDB | 100 |
| MongoDB, Inc. | 40 |
| NGINX, Inc. | 16 |
 | Rise | 0 |
 | PingCAP | N/A |
MariaDB Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of MariaDB users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MariaDB Customer Loyalty vs. Competitors
Compared to its competitors, MariaDB's Customer Loyalty score is rated right above InfluxData, and is preceded by NGINX, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rise | 100% |
| MongoDB, Inc. | 79% |
| NGINX, Inc. | 60% |
| MariaDB | 10% |
| InfluxData | N/A |
| PingCAP | N/A |
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MariaDB Product Quality
4/5
MariaDB has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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MariaDB Product Information
MariaDB’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://mariadb.com
- Company Size
- 51-200 Employees
Industry
Tech
MariaDB Product Quality vs. Competitors
Compared to its competitors, MariaDB's Product Quality score is rated right above MongoDB, Inc., and is preceded by Rise.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rise | 5/5 |
| MariaDB | 4/5 |
| MongoDB, Inc. | 3.9/5 |
| NGINX, Inc. | 3.4/5 |
| InfluxData | N/A |
| PingCAP | N/A |
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MariaDB Pricing
MariaDB ROI & Value For Money
4/5
MariaDB has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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MariaDB Pricing vs. Competitors
Compared to its competitors, MariaDB's ROI score is rated right above MongoDB, Inc., and is preceded by Rise.
| COMPANY | Pricing Score | |
|---|---|---|
| Rise | 4.5/5 |
| MariaDB | 4/5 |
| MongoDB, Inc. | 3.9/5 |
| NGINX, Inc. | 3.6/5 |
| InfluxData | N/A |
| PingCAP | N/A |
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MariaDB Customer Satisfaction (CSAT)
MariaDB Customer Satisfaction (CSAT) Score
100 / 100
MariaDB has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MariaDB Customer Satisfaction vs. Competitors
Compared to its competitors, MariaDB's Customer Satisfaction score is rated right above Rise.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MariaDB | 100% |
| Rise | 100% |
| MongoDB, Inc. | 75% |
| InfluxData | 0% |
| NGINX, Inc. | 0% |
| PingCAP | 0% |
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MariaDB Customer Service
4/5
MariaDB has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About MariaDB's Customer Service
Address
697 Veterans Blvd, Redwood City, CA 94063
Website
https://mariadb.com
Phone Number
+1 (855) 562-7423
MariaDB's Social Links
MariaDB Customer Service vs. Competitors
Compared to its competitors, MariaDB's Customer Service score is rated right above NGINX, Inc., and is preceded by MongoDB, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Rise | 4.5/5 |
| MongoDB, Inc. | 4.1/5 |
| MariaDB | 4/5 |
| NGINX, Inc. | 3.5/5 |
| InfluxData | N/A |
| PingCAP | N/A |
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MariaDB as an Employer
3.9/5
MariaDB has a 3.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
MariaDB scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of MariaDB would recommend the brand to a friend. ENPS measures how likely MariaDB employees would recommend working at MariaDB to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
